allisontb 0 Posted May 13, 2011 Share Posted May 13, 2011 I am a premium customer and when I try to open a note I get a "Note loading error" pop-up and then "The web page at content://com.evernote..... could not be loaded as: the requested file was not found" blah blah blah. Evernote shouldn't be trying to download anything. It's synched many times since I created this note and this notebook is set for offline viewing. Evernote's not complaining that there isn't space on the SD card for my notes (which it has done before). I'm pretty ticked off because the ONLY reason I pay for the premium account with Evernote is to have my notes available offline. By the way, I'm actually CONNECTED to the internet right now, so it REALLY shouldn't be having trouble getting the note.Why isn't this working? This is a big problem for me and I'm really close to canceling my premium account right now. Link to comment
lwilde 0 Posted May 17, 2011 Share Posted May 17, 2011 Hi, I am sorry you are experiencing problems. We would be happy to assist you, but we don't offer this type of technical assistance on the forums. As a premium member, you are entitled to individual support. Please go to the following website: http://www.evernote.com/about/contact/support/#inquiryClick on the green "support inquiry" near the bottom of the page. If you are a Premium User, to find this form more quickly in the future, click the "Sign In" link at http://www.evernote.com and sign-in to your account on the Evernote website before visiting:http://www.evernote.com/about/contact/support/#inquiryWhen filling out the support form, please be sure to put in your Premium username to be properly placed into the Premium Queue.We apologize for the inconvenience. Link to comment
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