callagga 0 Posted April 30, 2011 Share Posted April 30, 2011 Hi,Is evernote down at the moment? 1) I can't log in via Web - get to login page OK but after submitting credentials just waits and no response2) iPhone won't sync - gets timeout3) Evernote on Mac application can't sync - keeps getting sync error (e.g. server maintenance of network work issues message)Anyone else having issues? (would be weird if this is just happening to my account) Link to comment
callagga 0 Posted April 30, 2011 Author Share Posted April 30, 2011 BTW - The iPhone sync error was NSRange error. Link to comment
callagga 0 Posted April 30, 2011 Author Share Posted April 30, 2011 @evernote service seems good again now. iPhone app is sync'ing. Was there some backend work? Link to comment
callagga 0 Posted April 30, 2011 Author Share Posted April 30, 2011 oh - actually still seeing intermittent behaviour re logging in / sync'ing with evernote:* other US sites are fine (evernote forums are fine too infact), e.g. gmail, twitter etc* still haven't been able to sync with Evernote for Mac (getting Sync Failure - service maintenance or network problem...)* evernote web timed out, then next time did log on, a little slow to come up, now hit "refresh" and still not coming back... Link to comment
callagga 0 Posted April 30, 2011 Author Share Posted April 30, 2011 still some problems - latest update:* Evernote Mac App - will NOT sync (still having problems - service maintenance or network problem)* JotNote (on iPhone) - when click on send to evernote just get the "Loading..." message and never comes up with the next screen* Evernote (on iPhone) - seems OK now - sync's ok* Evernote Web - seems ok now (conducted from my Mac, i.e. same computer used for Evernote Mac App above) Link to comment
callagga 0 Posted May 2, 2011 Author Share Posted May 2, 2011 Update:I have found some of the issues seem to be when I have connectively through my home network:* JotNot (from iPhone) - stays stuck on Loading... when using my home wireless network - works when disconnecting wireless and using carrier data* Evernote Web - can't logon (timeout..) on Mac (chrome) via home network - via iPhone using carrier data can log in with Safari on iPhone okAny ideas on this one re fixing/fault finding? Link to comment
callagga 0 Posted May 2, 2011 Author Share Posted May 2, 2011 ok - have now connected to wired network* Evernote for Mac - still won't sync - have deleted it from Applications - have redownloaded and installed it - still has sync problemQ1 - Is there an Evernote user dataset on my MacBook I have to remove to truely delete it?Q2 - Is there a way to see the detailed logs from Evernote for Mac to see why it won't sync Link to comment
Level 5* Metrodon 2,184 Posted May 2, 2011 Level 5* Share Posted May 2, 2011 If you are having this many problems then the best bet is probably to open a support ticket at - http://www.evernote.com/about/contact/support/#inquiry Link to comment
callagga 0 Posted May 2, 2011 Author Share Posted May 2, 2011 yep - have already done so including upgrading to Premium Link to comment
Level 5* Metrodon 2,184 Posted May 2, 2011 Level 5* Share Posted May 2, 2011 When support respond to you, they will ask for a copy of your activity log (in the Help menu). Support works business hours Monday to Friday. Link to comment
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