evertony 0 Posted April 26, 2011 Posted April 26, 2011 My free Evernote hit a 60mb allowance, which I thought was a monthly limit. The usage menu item showed 2 days left in month then one day, then the usage tab reset to 30 days left in month, but still with the red usage bar showing uploads of 60mb, which is clearly wrong as I have not uploaded 60mb again. This means that I cannot post any new items to my Evernote, and get the dreaded 'Commit-Error' message. I'm worried. Is there some glitch preventing resetting the monthly account counter which has frozen my free Evernote? Or is the 60mb a lifetime limit? Or is this a clever ploy to make me go for paid premium Evernote. Help please.
BurgersNFries 2,407 Posted April 26, 2011 Posted April 26, 2011 What does it say for your remaining usage when you log into the web client?
evertony 0 Posted April 27, 2011 Author Posted April 27, 2011 Well I'll be darned. I'm logged in from my laptop at workYesterday Evernote usage statistics said:"Monthly upload allowance: 60 MBCurrent usage: 60. MB (100%)Days left in cycle: 20"(The current usage had been stuck on 60mb 100% since April 9, about 18 days ago)Today it says"Monthly upload allowance: 60 MBCurrent usage: 5.1 MB (9%)Days left in cycle: 19" - not 30 or 25 but 19. So the 'current usage' routine somehow reset itself.I have no idea what happened but it's working again and I was able to post a note!!! After 18 days of the system rejecting email or direct clipping contributions !!! Maybe the ether of shared focus on the problem.Now I'm worried. I was considering paying $45 for premium for remote access on ipad but I'm wondering whether these somewhat unnerving issues crop up frequently.Any input???
Level 5* Metrodon 2,188 Posted April 27, 2011 Level 5* Posted April 27, 2011 Well, I wouldn't have waited 18 days....You can always open a support ticket at http://www.evernote.com/about/contact/support/#inquiry
mikelisa 3 Posted May 21, 2011 Posted May 21, 2011 Well, I wouldn't have waited 18 days....You can always open a support ticket at http://www.evernote.com/about/contact/support/#inquiryMmmm, I have a similar problem, and for the second time. I opened a support ticket and got the reply (basically) that the usage was not deducted until after the new cycle starts so the system is working just fine. Of course, that means that the usage report is useless, but what the hey ;-)Has anyone discovered a REAL answer to this? It is apparently not a widespread problem, but if a handful of us are stumbling over it, month after month, release after release, there is SOMETHING going on that needs to be addressed.
missdipsy 2 Posted May 21, 2011 Posted May 21, 2011 Now I'm worried. I was considering paying $45 for premium for remote access on ipad but I'm wondering whether these somewhat unnerving issues crop up frequently. Any input??? As someone who has been a Premium subscriber for a long time now, I can safely say nothing like this has ever happened to me. Having said that, I couldn't tell you what happens when you hit the upper limit for Premium as I've never managed to get anywhere near it, despite fairly heavily use and uploading quite a lot of large files! It must take some pretty serious use to hit the maximum allowance under Premium I've never had any serious glitches of any kind whilst using Evernote so don't have any qualms trusting it with my data or relying on it to always be available in one form or another (...although saying that seems like inviting fate!!).
shimra 14 Posted May 21, 2011 Posted May 21, 2011 Now I'm worried. I was considering paying $45 for premium for remote access on ipad but I'm wondering whether these somewhat unnerving issues crop up frequently.Any input???I have no idea, but the 1gb limit for premium users is so high that I've never really had to worry about what the usage is set at.I wouldn't let this dissuade you from going premium, though I can understand why you'd be frustrated as a free user if there's a bug they haven't tracked down.
mikelisa 3 Posted May 21, 2011 Posted May 21, 2011 Now I'm worried. I was considering paying $45 for premium for remote access on ipad but I'm wondering whether these somewhat unnerving issues crop up frequently.Any input???I have no idea, but the 1gb limit for premium users is so high that I've never really had to worry about what the usage is set at.I wouldn't let this dissuade you from going premium, though I can understand why you'd be frustrated as a free user if there's a bug they haven't tracked down.That is really the problem. I'm concerned that the great folks at Evernote don't seem to know what is doing this. I'm also a bit dismayed that an Evernote support person would tell me that this is the way it is supposed to work.
weeannabee 3 Posted December 11, 2012 Posted December 11, 2012 in this thread it acknowledges there can be problems, but that emptying the trash can cure it: https://support.evernote.com/link/portal/16051/16058/Article/1279/Why-doesn-t-my-upload-quota-reset-at-the-beginning-of-each-monthhope that helps?
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