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(Archived) problems with update



A few days ago, I completed the suggested update for Mac. Now my desktop Evernote won't open, so something must have gone wrong with the update. I downloaded a new copy from the web, but when I try to install it, it says it can't because Evernote Helper is running.

I know I should know this, but how can I turn off Evernote Helper so I can reinstall? Do I need to uninstall my current copy of Evernote? If I do, what will happen to my local data?


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To fully quit the Evernote Helper, right-click on the elephant icon in the menu bar and choose "Quit"

Then wait a few seconds, and you should be able to replace the old Evernote with your new download. You may also want to give it a reboot then.

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