[10.114] Evernote Running Slow, read on.... (Accounts with 1000 notes + are affected)

[mackid1993 1,478]

From the bugfix tracker.

Open a support ticket here: https://help.evernote.com/hc/en-us/requests/new

When uploading activity logs, check the checkbox.

You will fairly quickly get an AI response via email, just ensure you reply to that email and say that you still need help otherwise the ticket will be considered resolved. I've found that support has been answering tickets much faster than previously.

 

Edit:

See tweet from Federico: https://x.com/fedesimio/status/185461626089135318

 

[robinrobin 20]

3 hours ago, mackid1993 said:

From the bugfix tracker.

Open a support ticket here: https://help.evernote.com/hc/en-us/requests/new

When uploading activity logs, check the checkbox.

You will fairly quickly get an AI response via email, just ensure you reply to that email and say that you still need help otherwise the ticket will be considered resolved. I've found that support has been answering tickets much faster than previously.

They pretty much NEVER answer!!!

[PinkElephant 9,010]

Can't confirm, since some weeks it is quite normal to receive an answer from support, if you answer to the first, AI generated mail.

Depending on your answer, it happens that the second answer is again AI-generated. But often it is a human working support who answers. On the 3rd mail, it was  always a human for me.

[mackid1993 1,478]

5 minutes ago, robinrobin said:

They pretty much NEVER answer!!!

If you follow the instructions and reply to the initial automated answer you'll find you'll get an answer in 2-3 days in most cases.

[mackid1993 1,478]

Just now, PinkElephant said:

Can't confirm, since some weeks it is quite normal to receive an answer from support, if you answer to the first, AI generated mail.

Depending on your answer, it happens that the second answer is again AI-generated. But often it is a human working support who answers. On the 3rd mail, it was  always a human for me.

I've been getting answers from support quickly these days. I know @gazumped had this issue and was helped by Amelia quickly.

[robinrobin 20]

6 minutes ago, mackid1993 said:

If you follow the instructions and reply to the initial automated answer you'll find you'll get an answer in 2-3 days in most cases.

I have answered the automated answer!  I have waited over a week for answers to 3 tickets and now I have given up. With the old company - you could see the status of a ticket and see their comments. I will try again.  🙂

[gazumped 12,222]

1 hour ago, robinrobin said:

I have waited over a week for answers to 3 tickets

Per the comments above I got an answer to my issues with 10.114 within 12 hours and exchanged a few emails with Support while they helped me fix the issue.  Support have their own priorities,  but they'll help when they can.

[Nathan T 60]

So it's a known issue with the new version but they can fix it on a case by case basis? Is it just a matter of reinstalling?

[gazumped 12,222]

Its something to do with large accounts which needs a tech to reset the account on the server so that the user can do a clean reinstall and clear the local browser cache to allow access.  I completely lost access in both the app and on the web but  everything is back now.  A better fix is being worked on.

Best approach - contact Support and see what they say...

[mackid1993 1,478]

This probably has something to do with another piece of the monolith dying honestly. 

[Carl-L-ND 61]

Define "Large".

I have 8100 notes with about a third having a smaller than 80K PDF dropped into it and a small amount of text.

Didn't notice it yesterday but today when I have Evernote open there is a slowness/delay that reminds me of setups I have had in Windows where the swap page file was not set up correctly. Noticeable lag in windows opening, delay in cursor movement, etc etc..

.

[gazumped 12,222]

I have 68K+ notes and was locked out of my account.  Only Support could tell you where the lower boundary is.  20K?

[Carl-L-ND 61]

PS... about 3 to 4 seconds after selecting a tag and pressing enter for my screen to be updated showing the tag has been added to the note.

Definitely was not like this yesterday morning when I was under time pressures to get a technical response out to a client.  I would have been fuming.

Other Windows apps seem to be running smoothly. Task Manager shows the local Evernote is NOT hogging excessive CPU or Memory.  Pinging evernote .com shows no abnormal issues with packet loss or high ping.

.

[mackid1993 1,478]

26 minutes ago, Carl-L-ND said:

PS... about 3 to 4 seconds after selecting a tag and pressing enter for my screen to be updated showing the tag has been added to the note.

Definitely was not like this yesterday morning when I was under time pressures to get a technical response out to a client.  I would have been fuming.

Other Windows apps seem to be running smoothly. Task Manager shows the local Evernote is NOT hogging excessive CPU or Memory.  Pinging evernote .com shows no abnormal issues with packet loss or high ping.

.

That might just be HW acceleration being off.

[Carl-L-ND 61]

1 hour ago, mackid1993 said:

That might just be HW acceleration being off.

LOL  It is off.  I think I turned it OFF months ago to solve a previous issue with EN.  Let's see what happens.

However, It was not lagging like this yesterday or the day before or the day before in a previous version.


.

[mackid1993 1,478]

25 minutes ago, Carl-L-ND said:

LOL  It is off.  I think I turned it OFF months ago to solve a previous issue with EN.  Let's see what happens.

However, It was not lagging like this yesterday or the day before or the day before in a previous version.


.

No you didn't. It was added in 10.114.2 and defaulted to off. Previously it was on with no method to disable outside of using --disable-gpu at runtime.

[Carl-L-ND 61]

No Difference I see with hardware acceleration on.

More like 5 to 10 seconds until the tag updates and shows in place.

Also, no difference from before when creating a new note, I still see the spinnign green EN circle in centre of the opening note for about 5-6 seconds.

.

[mackid1993 1,478]

8 minutes ago, Carl-L-ND said:

No Difference I see with hardware acceleration on.

More like 5 to 10 seconds until the tag updates and shows in place.

Also, no difference from before when creating a new note, I still see the spinnign green EN circle in centre of the opening note for about 5-6 seconds.

.

Contact support

[Carl-L-ND 61]

btw... I have a screenshot from August 2023 of the option for Hardware Acceleration to be enabled/disabled.

.

[mackid1993 1,478]

1 hour ago, Carl-L-ND said:

btw... I have a screenshot from August 2023 of the option for Hardware Acceleration to be enabled/disabled.

.

Yes. It was removed last year, then enabled by default with no option to disable, then added back with this build 10.114.2 and disabled for everyone upon installation of 10.114.2 by default.

[Carl-L-ND 61]

ah!  thank you for clarifying.

They giveth and they taketh and then they giveth....

This issue adds about 45 seconds to creating a note which normally takes me 2 or 5 minutes and I usually create no more than 10 new notes a day.

The bottom line is that EN has been running quite well for me for months except for an occasional hiccup that is usually fixed within 3 or 4 days by an update without having to post a request for a support ticket.  I'll wait a few days to sort this one out.

.

[Carl-L-ND 61]

The other thing I noticed today while checking my ISP's functional status, is that in running a trace to evernote .com, that the first hop into Google (142.250.163.220) is dropping 100% of the packets for about 15 to 60 seconds every 4 minutes.  Probably nothing that would affect the response from EN but I took note of it.

.

[Nathan T 60]

5 minutes ago, Carl-L-ND said:

ah!  thank you for clarifying.

They giveth and they taketh and then they giveth....

This issue adds about 45 seconds to creating a note which normally takes me 2 or 5 minutes and I usually create no more than 10 new notes a day.

The bottom line is that EN has been running quite well for me for months except for an occasional hiccup that is usually fixed within 3 or 4 days by an update without having to post a request for a support ticket.  I'll wait a few days to sort this one out.

.

It's nice that they generally fix the bugs they introduce, but a professional software shop should really catch this kind of thing in testing. As I understand it, this bug affects everyone who has a large number of notes in their account.  That's not something they test??

[mackid1993 1,478]

37 minutes ago, Carl-L-ND said:

The other thing I noticed today while checking my ISP's functional status, is that in running a trace to evernote .com, that the first hop into Google (142.250.163.220) is dropping 100% of the packets for about 15 to 60 seconds every 4 minutes.  Probably nothing that would affect the response from EN but I took note of it.

.

I mean evernote.com is going to be where they are hosting their website. The actual app is hosted on GCP so you'd need to run a tracert to GCP and the datacenter that your account is accessing at that. Also this is not a networking issue. A tracert isn't going to show anything useful here. You'd want to Wireshark your outbound traffic or check DNS lookups to figure out where to direct the tracert.

[Cristiano478 269]

Version 10.114.3 has now been released with the fix!

[AlbertR 784]

Seems to be OK 👍

And now - with HW acceleration being used - it's time to enhance local indexing. It's a mess that changing notes (tags, headlines, text, ...) are not considered with the next search thereafter. It's all been better before (in the good old days 😉)
Read more about this in 026 - Filtering speed is too slow (re-search after changes)

 

[Carl-L-ND 61]

My desktop PC, which was installed from the Evernote site download, updated to 10.114.3  first thing this morning and is running well. 

My work laptop, which was installed from the Windows store, did not update today from the store so I uninstalled it using REVO Uninstaller as suggested and re-installed using the Evernote download.  That fixed everything.

Very snappy now and it now shows the contents of the top note in the list after running a search.

.

[Nathan T 60]

Just updated mine. It's definitely better than the previous version, but still a bit sluggish compared to before.

[gazumped 12,222]

3 hours ago, Nathan T said:

Just updated mine. It's definitely better than the previous version, but still a bit sluggish compared to before.

Checked that Hardware Acceleration is on? (Tools > Settings > Application)

[Nathan T 60]

11 hours ago, gazumped said:

Checked that Hardware Acceleration is on? (Tools > Settings > Application)

With Hardware Acceleration turned on it's much better; thanks.

[Carl-L-ND 61]

Switched the Hardware Acceleration in and out a couple of times.

In creating a new note and applying tags, there is a difference but it is not a lot.  Would this be due that the GPU in this laptop is the rather basic Intel® Iris® Xe Graphics?

.

[PinkElephant 9,010]

There is not much acceleration to be expected from that meager GPU.

The usual suspects are these monster NVIDIA GPUs - although I wonder why a notes app needs a gaming rig to properly show some notes.

I have no issue on my Macs.

[dannydu 42]

latest evernote mobile app on ios has finally caught up with the web slowness issue and its impossible to edit a heavy note on mobile as well as web. Everything is getting stuck , typing lags and app freezes .. its really become terrible ..yes I have emailed support but no answer . I have less notes under 1000 but massive amounts of data. For us heavy size users evernote is not working anymore..like it used to.

 

[gazumped 12,222]

2 hours ago, dannydu said:

its impossible to edit a heavy note on mobile

Mobiles don't have notes in local storage unless you plan for that.  Downloading a large note over a mobile network is going to be slow,  and editing / re-saving content will probably be impractical.  Shorter notes might be a better idea...  grouped into notebooks if necessary,  or linked by titles or tags.

[mackid1993 1,478]

11 hours ago, PinkElephant said:

There is not much acceleration to be expected from that meager GPU.

The usual suspects are these monster NVIDIA GPUs - although I wonder why a notes app needs a gaming rig to properly show some notes.

I have no issue on my Macs.

There's some new info on the Nvidia GPU issues. The same engineer that solved the issue with my shard has diagnosed it to a profile in the Nvidia driver that targets Evernote.exe. So hopefully BS can work with Nvidia to remove or adjust that profile. For now there are several workarounds some better than others: 

 

[dannydu 42]

Hi , I did not update my Evernote app for a month .. was working with an older version ... had ZERO editing issues and no slowness at ALL (I do not download notes). The new update has caused this not note size , so no need to make excuses for Evernote dev team for issuing very poor updates which are causing edit lags on web and now mobile for large note sizes ..

the AI search, the image translation, the collapsing sections and more have caused lags in editing .. not note size . if note size was an issue users would have historically never had large sized notes since it would have never worked..

Its not all bad .. search speed has improved massively as well as note loading (Regardless of size)

 

7 hours ago, gazumped said:

Mobiles don't have notes in local storage unless you plan for that.  Downloading a large note over a mobile network is going to be slow,  and editing / re-saving content will probably be impractical.  Shorter notes might be a better idea...  grouped into notebooks if necessary,  or linked by titles or tags.

 

[laurence.glazier 155]

For the second morning in a row a note shared from Apple Notes to Evernote is not arriving in Evernote. I get the title but am advised to "try again later" for the content on all platforms, laptop and mobile. It will no doubt arrive in the hours to come, as happened yesterday. So there are "issues" at the moment.

Update: Note arrived, it took at least 30 minutes. Although the updating lage, the search at least is very fast.

[PinkElephant 9,010]

Shared on a Mac, or on iOS ?

[dannydu 42]

speed has improved big time since the new updates . Some heavy notes still have typing lags and edit freezes but 3-4 seconds instead of 6-10 seconds.. also search and note loading speed is way way better than in the past. So thumbs up to the dev team

On 11/11/2024 at 8:59 AM, dannydu said:

Hi , I did not update my Evernote app for a month .. was working with an older version ... had ZERO editing issues and no slowness at ALL (I do not download notes). The new update has caused this not note size , so no need to make excuses for Evernote dev team for issuing very poor updates which are causing edit lags on web and now mobile for large note sizes ..

the AI search, the image translation, the collapsing sections and more have caused lags in editing .. not note size . if note size was an issue users would have historically never had large sized notes since it would have never worked..

Its not all bad .. search speed has improved massively as well as note loading (Regardless of size)

 

 

 

[NYCJC 33]

The Windows (10) desktop client is still agonizingly slow for my relatively large account. Displaying tags or notes takes many seconds up to a minute. This is an extremely disruptive issue. I submitted a ticket with activity logs on 11/19 and other than canned responses, have received no updates.

Anxiously awaiting a resolution here.

[wasin 1]

hace 27 minutos, NYCJC dijo:

The Windows (10) desktop client is still agonizingly slow for my relatively large account. Displaying tags or notes takes many seconds up to a minute. This is an extremely disruptive issue. I submitted a ticket with activity logs on 11/19 and other than canned responses, have received no updates.

Anxiously awaiting a resolution here.

Hi! I just wanted to share that I’m experiencing a very similar issue over the past couple of weeks. In my case, the problem happens especially when I try to open large notes. I’ve updated to the latest version of Evernote, but unfortunately, the performance remains just as slow. It’s quite frustrating because it disrupts my workflow, particularly when I need quick access to important information. I’ve also tried some basic troubleshooting steps, like reinstalling the app and ensuring my system is optimized, but I haven’t noticed any significant improvement. I really hope the Evernote team can provide a solution soon since it seems to be affecting multiple users.

[gazumped 12,222]

30 minutes ago, NYCJC said:

I submitted a ticket with activity logs on 11/19

You won't get one within a couple of days,  and it won't happen at all unless you respond to the automatic reply to your ticket.  I have a large account (69,000 notes) and no problems at all with speed - I get large notes within a second or so and most responses are instant.

Best advice:  rule out any possibility of issues with your device and other software;  your local connection and traffic; and (if you still need to by then) do a clean reinstall.  If all that fails - contact Support and send your activity logs.  Then they can -maybe- tweak something to speed things up.

In the meantime look at alternative ways to get notes into Evernote if that's your bottleneck.  Use a local word processore and an Import folder,  or an email client to create new notes.

8 minutes ago, wasin said:

it seems to be affecting multiple users.

...but rather less than 0.01% of the total,  I'd suspect...

[Carl-L-ND 61]

My issue was resolved last week, 2 updates ago.

Am now running on:

10.116.3-win-ddl-public (20241119164157)
Editor: v180.2.0
Service: v2.18.0

on both my business laptop and personal desktop this week, both updated on the same day If I recall correctly.

I'm so happy I stopped using the Windows Store downloaded version, especially as there is now an issue related to an SDK with several apps from the Win Store that has affected my Spotify app and a couple of others - faded menu icon with a full or partial black line/border at bottom.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-solve-error-code-0x80073cf9/195a7d5a-8170-4f04-8c68-36bd6e3031ae?page=1

.


 

[NYCJC 33]

gazumped: Just FYI, I did respond to the automated reply (as you had suggested in ANOTHER community thread, which you'd pushed updates away from). I also deleted my local cache, re-installed, dis- and enabled hardware acceleration. All to no avail. Creating new notes is NOT the issue. Accessing existing notes (which for Gods sake should be locally accessible in my desktop client and NOT reliant on the cloud) is the problem. I have this issue on at least TWO different Windows desktops (home and work) - completely different specs and hardware/software configurations. I just want to be clear that while SOME users might be okay, we ALL certainly are not.

[wasin 1]

Same here. I’m experiencing these issues on multiple computers—both my work computer and my home computer. They have different configurations, but both are running Windows 10. The performance problems are consistent across both devices.

10.116.3-win-ddl-public (20241119164157)
Editor: v180.2.0
Servicio: v2.18.0
© 2019 - 2024 Evernote Corporation. Todos los derechos reservados.

 

[gazumped 12,222]

@NYCJC & @wasin - duly noted:  if you've sent activity logs to Evernote they'll hopefully be able to find out why your systems are having issues when others are not. 

With Support,  patience is the key...  

[NYCJC 33]

Well, this is an abhorrent situation at this point. In over a dozen years of active Evernote use, I've never seen an issue so debilitating. I don't know how it's possible that the issue is worsening (since Evernote has recognized that it's an issue with an NVidia profile), but it is. On my primary Windows 10 workstation, the desktop client is now completely unuseable. Attempting to access a tag- or note-list hangs the application and it's processes cannot be even manually killed.

Good thing there is a web client, right? Well, no. That client is not working either via a Chromium browser and now I'm starting to fear introducing note corruptions.

While I did finally receive a support response to my ticket and activity log upload, it was simply to confirm that the NVidia profile issue had been identified and is being worked on; no ETA.

I really hope Evernote is directing all of their resources toward this issues and not the almost daily, unrelated, updates that are being released. And given the exorbitant pricing I'm paying for various family members and myself, I also hope that a discount is provided for the weeks that the application is unuseable.

This is an extremely annoying situation.

[gazumped 12,222]

32 minutes ago, NYCJC said:

I really hope Evernote is directing all of their resources toward this issues and not the almost daily, unrelated, updates that are being released.

The number of people genuinely affected by the Nvidea issue is unknown,  but it looks like there's far less than a dozen here - while I understand that it's very frustrating when Evernote doesn't work as it should,  edge cases will get some,  but not all,  the attention.  Those 'unrelated updates'that you're dismissing include updates and fixes that all of us need.

You've had a response from Support - I'd suggest you reply and ask what you can do on your system to get some access back.  If you accept the 'we're working on it' line and doin't respond they'll just close your ticket.

[oded 52]

On 11/7/2024 at 1:14 AM, mackid1993 said:

If you follow the instructions and reply to the initial automated answer you'll find you'll get an answer in 2-3 days in most cases.

That's surely not what happened to me ☹️
I did reply to the automated answer and still waiting...

[NYCJC 33]

gazumped: At this point I'm simply venting. I do, though, find it extremely difficult to believe that this issue is impacting a dozen or less users. My (Win10/Nvidia) combination is not rare, I think. Anyway, I'll refrain from posting further here unless the technical situation changes meaningfully. Thanks.

[mackid1993 1,478]

On 11/23/2024 at 11:56 AM, NYCJC said:

Well, this is an abhorrent situation at this point. In over a dozen years of active Evernote use, I've never seen an issue so debilitating. I don't know how it's possible that the issue is worsening (since Evernote has recognized that it's an issue with an NVidia profile), but it is. On my primary Windows 10 workstation, the desktop client is now completely unuseable. Attempting to access a tag- or note-list hangs the application and it's processes cannot be even manually killed.

Good thing there is a web client, right? Well, no. That client is not working either via a Chromium browser and now I'm starting to fear introducing note corruptions.

While I did finally receive a support response to my ticket and activity log upload, it was simply to confirm that the NVidia profile issue had been identified and is being worked on; no ETA.

I really hope Evernote is directing all of their resources toward this issues and not the almost daily, unrelated, updates that are being released. And given the exorbitant pricing I'm paying for various family members and myself, I also hope that a discount is provided for the weeks that the application is unuseable.

This is an extremely annoying situation.

Just delete the profile. https://github.com/Orbmu2k/nvidiaProfileInspector/releases

[NYCJC 33]

Hmm, well without knowing exactly the procedure here, I assumed I was to delete the "Evernote" Nvidia profile. After doing so, and trying the client with and without hardware acceleration, I see no improvement. Thanks for the suggestion anyway.

[mackid1993 1,478]

4 hours ago, NYCJC said:

Hmm, well without knowing exactly the procedure here, I assumed I was to delete the "Evernote" Nvidia profile. After doing so, and trying the client with and without hardware acceleration, I see no improvement. Thanks for the suggestion anyway.

Deleting the profile will stop the high CPU usage.