Evernote Running slow!

[Dave J M 4]

10.114.2 win installed and it is running slow.  
Editing notes, copying and scrolling through notebooks - am puzzled as I am 
sure the recent Youtube reports touted a performance upgrade.

Anyone else experiencing issues?    Thanks , David

[erichong 5]

I am experiencing the same issue with the update to version 10.114.2 on the web and desktop versions of Evernote. However, the iPad and iPhone versions are working fine. I hope Evernote is aware of this problem.

[rcaceresgm 5]

On the web today 30 minutes on the home page and absolutely no data shows. And the page is using 100% of the CPU.

[gazumped 12,222]

Hmmn.  Running 7 browser tabs,  one of which is Evernote,  plus the installed app.  Browser and App together are taking less than 10% CPU.  Try clearing your cache?  Also maybe an Incognito page for the app if the cache doesn't help?

[Gustavo Marante 1]

Yesterday I started using the web app and I works fine, the desktop wasnt. 
Today I´m facing the same problem using the desktop app and the web too.
It´s so slow, I have to wait minutes to show search results or reach a link destination
Grey bars are everywhere while waiting. 
It takes 39 % of CPU and 19 % of memory using Evernote web with an I7 2.7 mhz and 16 gb ram. 
Thanks for the suggestion but neither clear cache or incognito mode results satisfactory.
I had a ticket since October 29, but replies did not solve the problem

[Gustavo Marante 1]

hace 52 minutos, gazumped dijo:

Hmmn.  Running 7 browser tabs,  one of which is Evernote,  plus the installed app.  Browser and App together are taking less than 10% CPU.  Try clearing your cache?  Also maybe an Incognito page for the app if the cache doesn't help?

Could you tell us your PC specs? 

I think maybe it's a  resources matter

Thanks

[Jon/t 1,745]

Have a look in settings and check/uncheck enable hardware acceleration to see if it helps... some folks have had some success with this.

[rcaceresgm 5]

Acceleration settings do not work under Chrome for Linux. I haven't been able to use Evernote since yesterday. Today it's taken 20 minutes to show the names of Folders, but only the In folder is showing note count. Trying to access any other folder, or a note results in grey bars waiting for data.

[gazumped 12,222]

1 hour ago, Gustavo Marante said:

Could you tell us your PC specs? 

It's a recent Dell XPS 8950 with 32GB memory,  SSD's and 64bit Win 11.  So yes - it can run most things...

[mackid1993 1,478]

10.114.2 introduced a new setting to enable/disable hardware GPU acceleration. It's off by default upon update. This is to help with high CPU usage for certain hardware. Some devices won't have an issue, others will see tons of lag. If the app is slow go into settings and enable it. 

[NYCJC 33]

I'm running into this as well. Windows (Windows 10 here) desktop client is so slow, it's unuseable. Web (Chromium) browser access is impacted for me as well. This appears to be related to a recent update as I've never experienced this issues in the past. This is absolutely CORE functionality, so I hope a bug fix is released ASAP.

[Brett Thompson 1]

I have posted this in other threads 

Had the same trouble 

Had to do a full reinstall .

Uninstall Evernote

Then a uninstaller for Evernote (a bit useless)

Go into Roaming %AppData% delete all Evernote stuff ,

Reinstall Evernote .

Worked for me (PC Windows 11)

Took ages I have been with Evernote since 2012 and had to delete 400,000 files in %AppData% .

But worked 

[gazumped 12,222]

3 hours ago, Brett Thompson said:

I have posted this in other threads 

Hi.  Try posting a link instead next time... https://help.evernote.com/hc/en-us/articles/1500004231762-Remove-Evernote-data-from-your-Mac-or-Windows-device

[NYCJC 33]

Thank you, Brett and gazumped,

Deleting my local Evernote files absolutely resolved the slow response. That begs another question, though: I no longer see an option to select "Offline" for Notebooks. With the constant changes to Evernote, I'm not sure when this went away. Does this mean that all notes are only accessible with a live internet connection within Windows desktop clients? 

My local install was over 5GB before the deletion; after the deletion I see no option to force an offline sync and the Evernote local directory is about 70MB (likely for just the first notes I've viewed) and I don't see it increasing.

 

[NYCJC 33]

CORRECTION: NM, it looks like the local cache is rebuilding, just very slowly. I guess there's no specific Offline setting on the Windows client any longer, but the note data appears to be re-syncing. Thanks again, guys.

[gazumped 12,222]

54 minutes ago, NYCJC said:

Does this mean that all notes are only accessible with a live internet connection within Windows desktop clients? 

The answer to that is a little complicated...  In Tools > Settings > Application you'll see a setting "Keep a copy of my notes on this device" - which is where your previous 5GB storage came from.  The important word here is "copy".  The reference version of your notes is on the server,  and your system must sync back to the servery from time to time to stay up to date.  You can work offline once the copy is completed - just stay logged in but trigger 'airplane mode' to test it out.  Offline performance still seems somewhat erratic...  test it out a few times before you go confront anyone with damning evidence of their malfeasance;  you might have a misfire...

Legacy used to have a 'local notes' status where notes were not synced with the server,  but stayed exclusively in local storage.  That isn't available any more.  All notes are synced.

 

[NYCJC 33]

Ah, thank you gazumped! Yes, that's what I'm looking for - the configuration was re-worded to, "Keep a copy of my notes on this device at sign-out." I simply need this to work. I have no need for what some other users have requested - "local (only) notes" - I just need to be able to access my existing notes during any internet outages.

Thanks again, I should be all set (for now ;))

JC

[Grant837 154]

14 hours ago, gazumped said:

Legacy used to have a 'local notes' status where notes were not synced with the server,  but stayed exclusively in local storage.  That isn't available any more.  All notes are synced.

As an aside: Correct me if I am wrong. Indeed, local notes were ´local only´, but wasn't all your data still on your PC, with the rest of the data being synced? Also, as I recollect, you could then log out and still login again offline, and still access your notes (unlike now, where you need to have an internet connection to log in again before you can access your notes)?

 

[gazumped 12,222]

59 minutes ago, Grant837 said:

As an aside: Correct me if I am wrong. Indeed, local notes were ´local only´, but wasn't all your data still on your PC, with the rest of the data being synced? Also, as I recollect, you could then log out and still login again offline, and still access your notes (unlike now, where you need to have an internet connection to log in again before you can access your notes)?

You do need to have an internet connection to log in again,  but it is possible to quit Evernote without logging out.  If you stay logged in and have saved your note data locally, you should still be able to view and edit notes when offline.  However without access to server-based services like OCR and search indexing you may find that activities are limited - hence the recommendation not to rely on offline access without a few test runs.

[AlbertR 784]

47 minutes ago, gazumped said:

However without access to server-based services like OCR and search indexing you may find that activities are limited - hence the recommendation not to rely on offline access without a few test runs.

Sadly true 😞

If someone might understand that OCR is based on server access (to be honest: why at all?), searching mistakes (at least if the complete account data is synced) cannot be excused. Older versions maintained a local index and were able to work completely functional in offline mode. EN promises to support offline work. But this is simply marketing... 😤

Even informational messages in EN during offline times mention that changes will be synced later. There is no other warning regarding searches:

... which means that changes are saved on the local device. My understanding is, that "changes" should be searchable...

[PinkElephant 9,010]

Beside all the technical chitchat there is a simple reason why a lot of features are based on the servers: They make up the difference between plans - and they are controlled for each account on a central hub.

Much easier done on the server than to control what a user can or can’t do on a client level.

Another issue for me is performance: Do we really want to have all that server side stuff executed on device, given all the current discussion about performance ? And how do you keep the integrity of all data on the master copy when the computing is done over several clients all belonging to the same account ?

[AlbertR 784]

Just do stay with our chitchat...

1 hour ago, PinkElephant said:

They make up the difference between plans - and they are controlled for each account on a central hub. ... Much easier done on the server than to control what a user can or can’t do on a client level.

Yep - if you login first time, all control records might be token from the server. Nobody wants to use EN locally forever.

1 hour ago, PinkElephant said:

Another issue for me is performance:

Yep - whenever my maschine is online and the server is faster, I'd like to use the server. But if you're offline (for whatever reason), you have to rely on your local maschine (with its maybe poor performance - your problem...), the client should answer as best as it can - by using its own index.

1 hour ago, PinkElephant said:

And how do you keep the integrity of all data on the master copy when the computing is done over several clients all belonging to the same account ?

As long as I'm offline, the local data has to be valid. If I work in parallel with offline-clients, every changed note gets a time stamp. If you go online all notes (on server) that have younger time stamps as my locally changed notes will supress loading up the local note because any other client won the fight. That's normal behaviour in such systems.

But as long as I'm offline I believe in EN's promise "You can work offline" - and work includes searching...

[NYCJC 33]

Bah, back to exceedingly slow today. App was very responsive after deleting all local files, but again slows to a crawl now that the local repository has been re-populated.

There is definitely a product issue here. It might be related to local caching, but I guess that wouldn't explain similar browser slowdowns.

I really wish the development team would remain focused on the core Evernote functionality. The app. needs to always just work. All this feature creep is icing on an undercooked cake at the moment.

[eric99 1,090]

10 hours ago, PinkElephant said:

Another issue for me is performance: Do we really want to have all that server side stuff executed on device, given all the current discussion about performance ?

Hmm, contrary to what might be expected for a cloud app, Evernote clients already need high-end devices because of the slow web technology they are implemented in. So these devices are perfectly capable of handling server-side tasks locally, and could even do so more efficiently.

[Paddytc 4]

EN has been a big problem for nine or more days now, showing none of my notes, or showing some, and very slow. Have managed to do updates at least two times, now on EN ver 10.115.4 on Windows 11. OK at the moment, but don't have confidence it will be tomorrow or next day!

[gazumped 12,222]

6 hours ago, Paddytc said:

EN has been a big problem for nine or more days now, showing none of my notes, or showing some, and very slow. Have managed to do updates at least two times, now on EN ver 10.115.4 on Windows 11. OK at the moment, but don't have confidence it will be tomorrow or next day!

Hi.  Lots of suggestions in the forums for fixes of various sorts - also lots of users saying their app runs really fast.  Try some fixes if you need them.

[NYCJC 33]

FYI: This is still a big issue. After multiple un- (and re-) installs, the slow response is worse than ever. Multiple patches have been released supposedly to fix issues for "large accounts," but I'm seeing no improvement. I realize this is the community forum, and not support, but I receive more information here than from Evernote direct. This is just an update that the issue persists.

[PinkElephant 9,010]

In my opinion this is the wrong subform to discuss the issue.

On 3 Macs, everything works fine for me. No reports from other Mac users either. On many Windows systems, it seems to work fine.

A problem is a certain configuration, Windows with x86 and NVIDIA GPU (maybe only some of these). The root cause is a driver maintained and released by NVIDIA that causes a conflict with EN, or more likely the underlying Electron framework of EN.

I am pretty sure EN is working on this, as the reaction (see the October video released by EN staff early November) shows. True there are many affected users (NVIDIA GPU is not that rare in the Windows/x86 world ...), and those affected expect a fix. This in my opinion shouldn't be posted in a "General Discussion" subform, because it is irrelevant for users of mobile, web Mac and even many Windows installs.

[NYCJC 33]

@PinkElephant That's fine. True, BTW, that my PC configuration is Windows 10 with Nvidia GPU. I'll look elsewhere for updates.

[VincentC 387]

Have you tried turning off hardware acceleration as suggested higher in this thread by @Jon/t and @mackid1993?

Also, as I recall, @mackid1993 has done some additional investigation into the NVIDIA issue and has posted about it elsewhere.  You might want to look at his post history to find some of that information.

 

Vinnie

[gazumped 12,222]

Just for information I had a Windows 11 update today which included Nvidia drivers.  There didn't seem to be any change in Evernote's performance it was applied.

[bmcl26 592]

My Windows 11 PC has an Nvidia GPU, never had an issue with it.