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Version 10.114.2 on Windows 11

gazumped

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gazumped

gazumped 12,222

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Just trying to install the latest latest version - this new one comes up with a blank window and endless loading when installed.  Restarted - same issue.  I can see Calendar but nothing else.  Will Revo uninstall and re-download.

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gazumped

gazumped 12,222

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Revo took a very long time and did not complete a clean-up.  Submitted a ticket and attempted a re-install - still getting a white window.  Also now unable to get the web version on my desktop,  though my tablet and mobile still appear to be working....

cooljake

cooljake 54

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2 hours ago, gazumped said:

Just trying to install the latest latest version - this new one comes up with a blank window and endless loading when installed.  Restarted - same issue.  I can see Calendar but nothing else.  Will Revo uninstall and re-download.

same with me it's so ridiculous

Mike P

Mike P 3,065

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Interesting. Works fine for me and seems to have solved the problems with notes not loading and giving the dreaded grey blocks.

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gazumped

gazumped 12,222

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Revo having crashed I reinstalled and then re-uninstalled and manually removed the Evernote folder in %Appdata% - restarted / reinstalled...  and still the same.  Leaving the spinning arrow for a while to see what happens (if anything...)

AlbertR

AlbertR 784

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3 hours ago, gazumped said:

Just trying to install the latest latest version - this new one comes up with a blank window and endless loading when installed. 

Yep - 114.2 is completely unusable...
I simply stopped EN10-114.2 and started my saved Evernote-10.113.5 installation image with no problem.
EN works now as smooth and fast as yesterday. How the hell could 114.2 pass any QA? 😤

But BTW: EN10.113.5 already recognizes $$<TeX>$$ boxes 😉 

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gazumped

gazumped 12,222

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After a complete clean manual reinstall a couple of hours ago I now have the app back again,  plus the release notes window duly populated;  but I don't know why it was such an effort.  This is a 2-year old 32GB desktop with a fast processor and SSDs!  I see on social media that there are other experiences of this too...  Hope there's an explanation somewhere down the line...

mackid1993

mackid1993 1,478

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10.114.2 disabled GPU hardware acceleration by default on Windows to address CPU usage issues but makes things choppy. This was in the release notes but then suddenly removed for some reason. HW acceleration can be turned back on now in the settings. This will fix the responsiveness.

image.thumb.png.977e4271420bda8a31143fef4361b51f.png

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gazumped

gazumped 12,222

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6 minutes ago, mackid1993 said:

HW acceleration can be turned back on now in the settings.

Just noticed all my calendar entries are missing - tried hardware acceleration - now I can't see notes again either.  Arghh!!

AlbertR

AlbertR 784

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13 minutes ago, mackid1993 said:

HW acceleration can be turned back on now in the settings. This will fix the responsiveness.

Whow - really unbelievable acceleration 🙂
Hope this was the only problem for me. I'm keeping my fingers crossed for others...

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iBertje

iBertje 7

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It's just the same each and every time they say it'll get beter, it'll get faster ... 10x, 1000x, ... it just never happens 

1 step forward, 10 steps back ...

They don't seem to get that we use this piece of "software" each and every day.

 

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gazumped

gazumped 12,222

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I don't seem to be getting anywhere - can't find a support request I thought I sent earlier,  and can't evern send a new one for some reason (see pic).  Gave up and Xittered a certain product lead in the hope he can help...

brokensupportform2024-11-05154411.thumb.png.42363e06d2fcc946a617c2762bdfb92a.png

My report was - 

Quote

As of about 1000 local time (it's 1600 now) I tried to update 10.113.5 to 10.114.2.  I started the update process but when the app relaunched I got an ‘empty’ app window and an equally blank release notes window.  I left the app for 10-15 minutes but there was no change.  I restarted the desktop - no change.  Tried to uninstall with Revo Uninstaller - Revo hung while trying to find remaining files.  (Uninstall and registry clean was completed).

Shortcuts and Calendar still seemed to work but no other menu item would load.

I still had access via the web client.

Reinstalled the app - no change.  Fully uninstalled manually removing all files.  Reinstalled - no apparent change,  but I went out for 2 hours and found that my notes had populated.  There was a note in the forums that hardware acceleration is back so activated that.  Lost access to my notes again.

Evernote Calendar is not showing some events I saved for later this month.

The web client no longer loads.  What is going on?

I reported all this a couple of hours ago,  but received no acknowledgement and there's no apparent record of my report.  I've lost most of a day on this so far,  and I see from the forums and social media that others are in the same boat.  See https://discussion.evernote.com/forums/topic/153991-version-101142-on-windows-11/ for more.

 

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agsteele

agsteele 3,074

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Curiously, it installed without issue for me. Yes, Hardware Acceleration was off but that didn't make any difference. All working just as I would hope.

 

AlbertR

AlbertR 784

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15 minutes ago, gazumped said:

some reason (see pic).

Did you check the small checkbox?

image.png.a8b06bd131c26b7411ad60e58a12cedd.png

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gazumped

gazumped 12,222

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Don't remember now - I'll give my tweet a few hours,  then go back and try!  Doh!!  Thanks...  

Jon/t

Jon/t 1,745

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From what I know folks are working on it. Not updated myself as spent most of the day on the M6! Not going to until it's fixed just in case. 

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mackid1993

mackid1993 1,478

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20 minutes ago, Jon/t said:

From what I know folks are working on it. Not updated myself as spent most of the day on the M6! Not going to until it's fixed just in case. 

I mentioned this to the engineer working on my case as I'm unaffected and I was curious if changes she made for me insulated me from this.

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gazumped

gazumped 12,222

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OK I submitted a ticket!!  (Who knew little boxes were that necessary <_<)  #4036582

mackid1993

mackid1993 1,478

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Just now, gazumped said:

OK I submitted a ticket!!  (Who knew little boxes were that necessary <_<)  #4036582

They really want logs! Just respond to the AI answer when you get it eventually. Mine told me I should try opening a support ticket!! 🤣

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rbianchi

rbianchi 67

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I have the same problem in MacOS 10.15

And I do not have the option to accelerate de hardware

Phil A

Phil A 5

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Did the indicated in app upgrade from 10.113.4 (which was running fine) and The EN window opens no notes no anything. I am already logged when En opens but I can't log out. Have removed several times and re-installed still nothing and I can't find where I can get a copy of 10.113.4 to go back to so that I can actually do work instead of just trying to get EN to work.

10.113.4 continues to work fine on my other computers (which I am not upgrading until I find out what the heck is going on. And I tried EN web and having the same problem. What the heck?

Any Ideas or suggestions would be appreciated. Thanks in advance.

Cristiano478

Cristiano478 269

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6 horas atrás, mackid1993 disse:

10.114.2 disabled GPU hardware acceleration by default on Windows to address CPU usage issues but makes things choppy. This was in the release notes but then suddenly removed for some reason. HW acceleration can be turned back on now in the settings. This will fix the responsiveness.

image.thumb.png.977e4271420bda8a31143fef4361b51f.png

What is the difference between keeping this acceleration on or off?

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gazumped

gazumped 12,222

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1 hour ago, Phil A said:

Any Ideas or suggestions would be appreciated. Thanks in advance.

You might find that another computer has the older version 113.4 installation file saved somewhere - you could try that on the affected device.  I found a copy on my desktop so I'll re-install that tomorrow if there's no other fix in sight.

6 minutes ago, Cristiano478 said:

What is the difference between keeping this acceleration on or off?

For me,  nothing at all in 114.2 - I can't see any notes either way.

mackid1993

mackid1993 1,478

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16 minutes ago, Cristiano478 said:

What is the difference between keeping this acceleration on or off?

Whether Chromium uses the GPU or not for rendering, on some hardware you might see some bad lag. Depends on the device.

AlbertR

AlbertR 784

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Sorry - have to take back my first impression that HW acceleration solves the problem 😡

Today both (Win-APP and Web-APP) 114.2 show ugly latencies. Even with notes that have been visible some seconds before. Next try often shows white pages with gray stripes 😤.

Now I reverted to 113.5 on my desktop and ignore "Evernote ist bereit für ein Update!" for the next time 😉 

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gazumped

gazumped 12,222

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Well - thanks to some super-quick intervention by Support my account now seems back to normal;  thanks to Amelia and anyone else involved!  It required another clean reinstall - a record fourth in this particular case;  and I had to reset some preferences like side list headings.  I also re-engaged hardware acceleration...  we'll see whether that has any effect during the day.  If I get any more information about what happened I'll post here. 

Hopefully when everyone gets their confidence back you'll find updates go through normally,  but if things go badly - check out my slightly amended (in light of recent events) 'clean reinstall' post.

 

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PinkElephant

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1 hour ago, AlbertR said:

…. Now I reverted to 113.5 on my desktop and ignore "Evernote ist bereit für ein Update!" for the next time 😉 

Just remember to not shut down the client, and let the computer run - else the autoupdate will kick in.

About QA: I thought on the last (smooth) updates they finally got something like a QA in place. Well, this beautiful theory has been invalidated by reality … probably was wishful thinking in first place.

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AlbertR

AlbertR 784

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26 minutes ago, gazumped said:

... thanks to some super-quick intervention by Support...

Hope this will continue - currently the Web-App 114.2 disconnected me - NO data available 😡

image.png.33a090ce1ef4ca67b34e88a94b48b856.png

Win-App 113.5 works fine.

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gazumped

gazumped 12,222

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'Nother update in this never ending stoooory...  the installed app is still catching up.  I (ambitiously) tried to open my web client too in Thorium (Chrome) - the account framework opened up but otherwise I got a blank screen.  Tried Vivaldi (also Chrome) same.  Tried a Thorium private window - which worked!

Had to reset some prefs again,  but had all my notes.  Logged out in good order and re-tried a standard window...  nope, still blank.  My installed account is still re-loading though.  I'll leave the Thorium window open.

The excitement continues...

AlbertR

AlbertR 784

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12 minutes ago, PinkElephant said:

Just remember to not shut down the client, and let the computer run - else the autoupdate will kick in.

THX - but I've a 113.5 installation image available. If I start this after an exit, 113.5 is available after app. 25 seconds on my maschine 😉 

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gazumped

gazumped 12,222

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Comment from Support - if you're having issues with 114.2,  fill in a Support form.  They'll get to it as soon as possible.  There seems to be a general fix in the works,  but individual issues will get individual attention for the time being...

iBertje

iBertje 7

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Now they really make a fool of themselves.

A fix via an individual support request. Maybe it'll be working again in 2 years at the curent rate of support.

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Vitaliy Grinchuk

Vitaliy Grinchuk 123

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Same problem with the version for Windows 114.2. The web version in Edge also doesn't work, in Chrome it launches every once in a while but is very slow. Enabling hardware acceleration does nothing. 

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gazumped

gazumped 12,222

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6 minutes ago, iBertje said:

Now they really make a fool of themselves.

A fix via an individual support request. Maybe it'll be working again in 2 years at the curent rate of support.

I got my fix in 24 hours - and Support react much more quickly when an update fails for any reason than when you have trouble saving a photo...

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gazumped

gazumped 12,222

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Just now, Vitaliy Grinchuk said:

Same problem with the version for Windows 114.2. The web version in Edge also doesn't work, in Chrome it launches every once in a while but is very slow. Enabling hardware acceleration does nothing. 

Try a private window for access - if you don't have a 113.5 installation file to fall back on,  contact Support for attention...

Vitaliy Grinchuk

Vitaliy Grinchuk 123

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4 minutes ago, gazumped said:

Try a private window for access - if you don't have a 113.5 installation file to fall back on,  contact Support for attention...

I wrote to customer service two days ago. It helped that I have a second laptop with an earlier version of the app.

Vitaliy Grinchuk

Vitaliy Grinchuk 123

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I have a theory that every second version of the app works extremely *****. The last version worked fine, the current one doesn't work, the next one will fix everything, the version after that will break something again. 

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gazumped

gazumped 12,222

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OK - clearing the cache in my browser worked!  (Suggested by Support - should have tried that myself :wub:)

Looks like a quick server-side intervention plus a clean reinstall / clean cache should get you back to normal service - but contact Support if you have an issue!

https://help.evernote.com/hc/en-us/articles/29322080984851-How-to-clean-your-browser-s-cache

Mike P

Mike P 3,065

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5 minutes ago, gazumped said:

OK - clearing the cache in my browser worked!  (Suggested by Support - should have tried that myself :wub:)

Looks like a quick server-side intervention plus a clean reinstall / clean cache should get you back to normal service - but contact Support if you have an issue!

https://help.evernote.com/hc/en-us/articles/29322080984851-How-to-clean-your-browser-s-cache

Always amuses me that EN want you to nuke the whole browser cache rather than just delete their data. I've had success in the past just deleting the EN data so it might be worth trying that first before resorting to clearing your entire cache, which may well have consequences for other websites. In Chrome, when on EN Web,  click on the icon to the left of the url. Click on Cookies and Site data  and then delete everything there. You wil be asked to reload and you will need to sign in again. 

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wheiser

wheiser 20

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17 hours ago, rbianchi said:

I have the same problem in MacOS 10.15

And I do not have the option to accelerate de hardware

me too ... I submitted a ticket #4037035 ... and I've no option to accelerate the hardware!

Gedhe ND

Gedhe ND 12

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3 hours ago, gazumped said:

OK - clearing the cache in my browser worked!  (Suggested by Support - should have tried that myself :wub:)

Looks like a quick server-side intervention plus a clean reinstall / clean cache should get you back to normal service - but contact Support if you have an issue!

https://help.evernote.com/hc/en-us/articles/29322080984851-How-to-clean-your-browser-s-cache

I done clean install and clean browser cache but still no have luck. hmmmm

No yet my fortune come.

TdeV

TdeV 90

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My Evernote does NOT have the option to accelerate hardware. Any idea why?

(I'm on Windows 11)

mackid1993

mackid1993 1,478

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1 hour ago, TdeV said:

My Evernote does NOT have the option to accelerate hardware. Any idea why?

(I'm on Windows 11)

Are you not on 10.114.2? Prior builds have hw acceleration enabled with no option to disable so not relevant. 

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PinkElephant

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2 hours ago, TdeV said:

My Evernote does NOT have the option to accelerate hardware. Any idea why?

(I'm on Windows 11)

Or maybe you only have the integrated GPU, so no hardware available for acceleration.

TdeV

TdeV 90

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@mackid1993, my Evernote is really damned unbelievably slow. Some things don't load at all. E.g. About Evernote, so I can't tell you what version I'm on. When I click on Release Notes, I get Release Notes for Evernote 10.113.5

. . . so maybe (if I were on 114) it could be worse! 🤣

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mackid1993

mackid1993 1,478

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43 minutes ago, TdeV said:

@mackid1993, my Evernote is really damned unbelievably slow. Some things don't load at all. E.g. About Evernote, so I can't tell you what version I'm on. When I click on Release Notes, I get Release Notes for Evernote 10.113.5

. . . so maybe (if I were on 114) it could be worse! 🤣

I have no idea. Contact support. How many notes do you have? They are saying the issue affects large accounts.

jgcordes

jgcordes 5

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Re the recent suggestions of using the full reinstallation method to fix this problem: I find it unclear what is meant by "remove any files associated with Evernote". Does that include removing the actual database?  I think mine is upwards of 10 GB (abt 45,000 notes in my primary notebook). I shudder to think what the resyncing process would look like.

 

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gazumped

gazumped 12,222

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56 minutes ago, jgcordes said:

I shudder to think what the resyncing process would look like.

I have 68K notes and resynced yesterday.  The app ran slow - but not unusably so - for an hour or two afterward.

jgcordes

jgcordes 5

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2 hours ago, gazumped said:

I have 68K notes and resynced yesterday.  The app ran slow - but not unusably so - for an hour or two afterward.

Thanks, that's comforting to hear! Could you please comment a bit on what you did re the "full reinstallation" Evernote is recommending? I have had a Support response saying my account was reindexed, whatever that means, but they are still saying I should follow their full reinstallation instructions. Would moving aside all the files under %AppData%\Evernote be appropriate?

Brett Thompson

Brett Thompson 1

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Had the same trouble 

Had to do a full reinstall .

Uninstall Evernote

Then a uninstaller for Evernote (a bit useless)

Go into Roaming %AppData% delete all Evernote stuff ,

Reinstall Evernote .

Worked for me (PC Windows 11)

Took ages I have been with Evernote since 2012 and had to delete 400,000 files in %AppData% .

But worked .

 

jgcordes

jgcordes 5

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I went through the full reinstall process, but when the desktop app opens up it quits immediately no matter what I click, whether on Sign In, Create Account, Use Google. Just exits. Have tried repeatedly. Anyone encountered this behaviour? At least I can now get at my notes on the web following their reindexing of my account.

 

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gazumped

gazumped 12,222

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4 hours ago, jgcordes said:

Could you please comment a bit on what you did re the "full reinstallation" Evernote is recommending?

Did Evernote not give you the link?  I had this in my reply from them - https://help.evernote.com/hc/en-us/articles/1500004231762-Remove-Evernote-data-from-your-Mac-or-Windows-device - and yes,  the %Appdata% step is recommended.  Moving the files just wastes disk space.

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gazumped

gazumped 12,222

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4 hours ago, Brett Thompson said:

Had to do a full reinstall .

Please don't spam the forum with partial information.  This step only works correctly in some situations where Support have reindexed the server-side account.

jgcordes

jgcordes 5

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10 minutes ago, gazumped said:

Did Evernote not give you the link?  I had this in my reply from them - https://help.evernote.com/hc/en-us/articles/1500004231762-Remove-Evernote-data-from-your-Mac-or-Windows-device - and yes,  the %Appdata% step is recommended.  Moving the files just wastes disk space.

Yes I got the link. It just wasn't (and still isn't really) clear to me what is meant by removing all Evernote related files. I think they could have been much more specific.

jgcordes

jgcordes 5

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56 minutes ago, Cristiano478 said:

Version 10.114.3 has now been released with the fix! 

It hasn't fixed it for me.

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