ln899 18 Posted October 31 Share Posted October 31 For the past few days, note links in my Windows 11 desktop Evernote (just updated today to latest version) are not working properly. They take me to a page with gray bars that seems to be forever loading, but never displaying the content. See screenshot below. Thanks for any thoughts . . . 1 Link to comment
Jon/t 1,719 Posted October 31 Share Posted October 31 I think this should be fixed in whatever version is on the download page. Can't remember the latest numbers. Link to comment
ln899 18 Posted November 1 Author Share Posted November 1 Hmm. I have Version 10.113.5, which seems to be the latest for Windows. Not fixed for me, I'm afraid. Link to comment
Jon/t 1,719 Posted November 1 Share Posted November 1 Try a log out and in again to see if it resets anything. I was getting the same as you but the update worked. Link to comment
ln899 18 Posted November 1 Author Share Posted November 1 @Jon/t Thanks for the response and suggestion. Loging out and back in helps. Some are working. Some are not. I do not discern any pattern. Some work the first try, then fail on a second try. All that I've been testing are recently created. Beats me . . . Link to comment
Gustavo Marante 0 Posted November 4 Share Posted November 4 Hi! I´m facing the same trouble whith using the latest actualization So it seems to me some kind of issue resolving links I noticed for example, if I follow the link that leads to a note witch is located in an specific folder, I can click the note bellow the required but on in that specific folder an then, click on the upper required one that this time appears quickly. I think It may be a link issue or maybe something related with the proccesor capacity and this is the reason why so many experts cant believe this kind of troubles. Link to comment
RobPenfold 13 Posted November 5 Share Posted November 5 I'm having the same issue as well and have the latest version. Tried logging out and back in but didn't really help Link to comment
Level 5* gazumped 12,169 Posted November 5 Level 5* Share Posted November 5 3 hours ago, RobPenfold said: I'm having the same issue as well and have the latest version. We're (mostly) only other users here - feedback@evernote.com to alert Evernote in a timely manner, or https://help.evernote.com/hc/en-us/articles/29101069844371-How-to-contact-Evernote-Support if it's causing an issue you need to address. Link to comment
Gustavo Marante 0 Posted November 5 Share Posted November 5 NOTHING IS GOING TO CHANGE by reporting the bug, Evernote since updated to V10 goes from bad to worse ! So, save your time, Here are instruccions they are going to give you: (Im facing this isssue / problem as a matter of fact) since Octuber 29: They solve abolutely nothing. Evernote Support (Evernote Help and Learning) 29 oct 2024, 10:30 GMT-7 Ticket ID: 4031314 - THE APP IS RUNNING SO SLOW Hello there, Thanks for reaching out to Evernote Customer Support. To address the slow performance of the Evernote app, try the following steps: Update the Evernote App: Ensure you are using the latest version of the Evernote app, as updates often contain performance enhancements and bug fixes. Update Your Operating System: Verify that your operating system is up to date, as compatibility issues can sometimes contribute to performance problems. Restart the App or Device: Restarting the Evernote app or your device can resolve temporary performance issues. Check Internet Speed: Slow internet speeds can affect Evernote's performance, especially when syncing. High CPU Usage Fix (if applicable): If you are using a computer with an Nvidia GPU, you can try the following: Right-click on the Evernote shortcut on your desktop or in the Start menu. Select Properties. In the Target field, add --disable-gpu at the end of the line (make sure to leave a space before adding it). Click OK to save the changes. If the issue persists, consider exporting your activity logs right after experiencing the slowdown and noting the exact time (including timezone) when the issue occurred. This information can help further investigation. This response was generated by our AI bot, which reviewed our help materials to provide a quick answer to your question. If the AI response didn't fully address your issue or if the suggested solution didn't help, can reply to this message and we’ll assist you further. If you reply, please note that our current estimated response time is 2-3 business days. We’ll do our best to resolve your request as quickly as possible. Then: Amelia (Evernote Help and Learning) 31 oct 2024, 16:16 GMT-7 Hello there, Thank you for letting us know about this issue, and we’re sorry for any inconvenience it’s caused. We’ve received your report and shared it with our developers, who will be investigating it further. To help us resolve this as quickly as possible, please make sure all requested details, including your activity logs are included. Thank you for your patience and understanding—we’ll keep you updated on any progress. Kind regards, Amelia, Evernote Support Team And then: Evernote Support Team (Evernote Help and Learning) 1 nov 2024, 13:31 GMT-7 Hi GUSTAVO, Thanks for reaching out. We’re sorry to hear about this and would be happy to help! Please start by following these steps, as they should help us fix the issue: Check that your content is available on Evernote Web Download and install Revo Uninstaller and remove any files associated with Evernote Open File Explorer Search for %AppData% Look for any Evernote folders or files and delete them Reinstall Evernote by downloading it from our website Should you still be facing the same issue after performing these steps, please don't hesitate to get back to us and we'd be pleased to assist you further. To do so, we kindly ask you to provide us with the following information: Does the app crash/hang on launch or later during the session after a specific action? Can you please describe the detailed steps to reproduce the crash/hang? Can you send us a screen recording of your device? Are there any error messages? If so, please send us a screenshot. Please send us the activity logs Kind regards, NOTHING IS GOING TO CHANGE! IM TRYING WITH THE WEB VERSION WHILE LOOKING A BETTER OPCION Link to comment
Gustavo Marante 0 Posted November 5 Share Posted November 5 The "best" option that I found is to change from the desktop app to the online version. Last chance Evernote friends developers. Complaints about Evernote's performance are everywhere. It´s a pity Link to comment
Mike P 3,042 Posted November 5 Share Posted November 5 I'm one of the lucky ones having no problems with 10.114.2 and everything is now loading correctly. No grey bars anymore. 1 Link to comment
Gustavo Marante 0 Posted November 5 Share Posted November 5 1 hour ago, Mike P dijo: I'm one of the lucky ones having no problems with 10.114.2 and everything is now loading correctly. No grey bars anymore. Hi Mike! Nice to meet you Wonderful news Can you tell me the secret? I guess it could be on the number and size of notes (the database size as a matter of fact) and the processor performance Would you please give that data? Regards Link to comment
Mike P 3,042 Posted November 5 Share Posted November 5 52 minutes ago, Gustavo Marante said: Can you tell me the secret? I have no idea why it is now working for me. Notes often weren't loading in 10.113 but everthing seems ok with 10.114.2. I have a moderately sized data base (approx 7k notes) and a pretty hi spec pc with good internet. Link to comment
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