Evernote owes its community of users an opportunity to get their notes off their platform prior to ‘REQUIRING’ a monthly payment installment to access their notes. This was very poor customer service in their part.
Once I was given notice that I was ‘about to’ exceed my usage, I quit adding new notes. What I wasn’t told is that one day I would have my access removed entirely. This is more like coercion and bribery not customer service or loyalty. I would be glad to pay a one time fee to access my notes. But in have other means for keeping notes without a fee. Not only am I disappointed, put out, and left with feelings abuse, but I am entirely lost without critical notes for which I thought I would always have access to. Trust, satisfaction, and loyalty are down the drain. But Evernote can still make amends to its long time users! Let me/us access, copy, and download our notes!!! That would restore my relationship with them.
Cheryl M
Loyal user since before 2016.
Dissapointed customer.
Idea
Clmslm 0
Evernote owes its community of users an opportunity to get their notes off their platform prior to ‘REQUIRING’ a monthly payment installment to access their notes. This was very poor customer service in their part.
Once I was given notice that I was ‘about to’ exceed my usage, I quit adding new notes. What I wasn’t told is that one day I would have my access removed entirely. This is more like coercion and bribery not customer service or loyalty. I would be glad to pay a one time fee to access my notes. But in have other means for keeping notes without a fee. Not only am I disappointed, put out, and left with feelings abuse, but I am entirely lost without critical notes for which I thought I would always have access to. Trust, satisfaction, and loyalty are down the drain. But Evernote can still make amends to its long time users! Let me/us access, copy, and download our notes!!! That would restore my relationship with them.
Cheryl M
Loyal user since before 2016.
Dissapointed customer.
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