Okay, that's enough for me this round

[dbvirago 536]

Since v10 came out, I have used Notion as my main day to day app, while keeping Evernote as my repository of data. Every couple of months, I come back and check it out. Until BS took over, that was mostly a waste of time. After BS, things began improving fairly rapidly, so I began spending more time with EN. Finally, a couple of months ago, I thought I was back to stay. The mobile app finally did what I needed it to and the Win Desktop app was snappy and responsive. The only problem I had was Internal links failed about 20% of the time.

Then, they started releasing updates and fixes. The fix for internal links took the failure rate from 20% to 80% rendering it useless. They released 2-way sync on calendars which if I understand correctly, is not working for anyone. Today, I opened mobile up to check my grocery list at the store and got the dreaded update. It ran for an hour and got to 8%. Then I had to take a call. I didn't close EN, but obviously it wasn't in the foreground. The update started over. It's been running for over 2 hours now and is up to 27%. After complete uninstalls and deletion of data, on its worst day, it never took more than a half hour.  Sorry, I need my phone. I know I can modify the settings it doesn't time out and run it overnight, but frankly, it's not worth the trouble and effort.

Keep the cards and letters coming, folks. I'll check back in a few months. 

If by some miracle of managerial foresight, BS has someone following these forums, maybe just spend an hour or two testing the software before release. Just an idea.

 

later

[PinkElephant 8,815]

Searching for help …

[mackid1993 1,274]

5 hours ago, dbvirago said:

They released 2-way sync on calendars which if I understand correctly, is not working for anyone.

According to the bug tracker this issue is known and it's been disabled.

5 hours ago, dbvirago said:

Then I had to take a call. I didn't close EN, but obviously it wasn't in the foreground. The update started over. It's been running for over 2 hours now and is up to 27%. After complete uninstalls and deletion of data, on its worst day, it never took more than a half hour.  Sorry, I need my phone. I know I can modify the settings it doesn't time out and run it overnight, but frankly, it's not worth the trouble and effort.

This is the RENT rollout that has begun. It's supposed to make things faster and better with improvements not to really be seen right away but once fully rolled out they claim will result in faster releases and less bugs. It has to do an initial download which it does warn you about although the warning is easy to miss. It says it'll happen next time you open the app.

FYI I'm not trying to invalidate your experience in any way, just looking to provide a little context to these two points. QA is definitely an issue and hopefully as they grow and mature as a company they will improve their processes. They are still a pretty young company with very young engineers which is no excuse but hopefully with time they will learn the importance of quality assurance and will improve in that area.

[CalS 5,309]

Sounds like BS might benefit from setting a target as to how long an upgrade should take on a reasonable machine and not release until the have it. Or at least give install time some thought.

[mackid1993 1,274]

6 minutes ago, CalS said:

Sounds like BS might benefit from setting a target as to how long an upgrade should take on a reasonable machine and not release until the have it. Or at least give install time some thought.

That upgrade @dbvirago was talking about only happens with the mobile app. It was quick for me but I have only 750 or so notes.

[PinkElephant 8,815]

On all mobile OS there usually are limits what a single app can use as resources. This is more restrictive for background processes. The reason is the limited amount of energy available.

With the ton of devices (especially on the Android side) I doubt there is any practical test scenario for a „reasonable“ update. And if there was - when the mobile battery is aging, the computing power is reduced as well. Which means testing speed on mobile is a real challenge.

[gazumped 12,068]

Yup - my RENT upgrade took several goes;  I thought the phone app was broken for a few days - all I got was the bouncy shapes screen.  Then I saw the 'updating...' message a few times and just left the phone on one side until it completed.  Now the app is unrecognisable - opens in about a second,  and searches 10x faster!

My tablet just started the "processing your content...xx% completed" marathon...  and took about 2 minutes to 100% but the shapes are still going....

[Doministry 77]

15 hours ago, dbvirago said:

Since v10 came out, I have used Notion as my main day to day app, while keeping Evernote as my repository of data. Every couple of months, I come back and check it out. Until BS took over, that was mostly a waste of time. After BS, things began improving fairly rapidly, so I began spending more time with EN. Finally, a couple of months ago, I thought I was back to stay. The mobile app finally did what I needed it to and the Win Desktop app was snappy and responsive. The only problem I had was Internal links failed about 20% of the time.

Then, they started releasing updates and fixes. The fix for internal links took the failure rate from 20% to 80% rendering it useless. They released 2-way sync on calendars which if I understand correctly, is not working for anyone. Today, I opened mobile up to check my grocery list at the store and got the dreaded update. It ran for an hour and got to 8%. Then I had to take a call. I didn't close EN, but obviously it wasn't in the foreground. The update started over. It's been running for over 2 hours now and is up to 27%. After complete uninstalls and deletion of data, on its worst day, it never took more than a half hour.  Sorry, I need my phone. I know I can modify the settings it doesn't time out and run it overnight, but frankly, it's not worth the trouble and effort.

Keep the cards and letters coming, folks. I'll check back in a few months. 

If by some miracle of managerial foresight, BS has someone following these forums, maybe just spend an hour or two testing the software before release. Just an idea.

 

later

There will be no miracle. They have no intention to make this app work. 

The garbage experience of Evernote ***** app continues. The bug with proper menus not showing up after the edit of the note is not resolved. 

Since 3 days the app is in "update" state. The notes list is extremely unresponsive. Now I see when I open a note and come back to the note list it Always comes back to a first note. 

The app will never come back to be pro, because it's run by total losers. I also wonder if these people who always comment here are just hired to stop the disaster 

[gazumped 12,068]

2 minutes ago, Doministry said:

I also wonder if these people who always comment here are just hired to stop the disaster 

I keep wondering who the people are that keep posting the "it's a disaster" comments work for.

And just for the record my RENT conversion on the tablet took a couple of minutes after 100% to complete.  Now the app opens instantly,  I can create new notes as fast as I can type,  and a note created on my tablet was also on my desktop before I even looked at it.  I may be  in love all over again...  🤪

[PinkElephant 8,815]

@Doministry You seem to be an expert on loosers …

Miracles won’t happen, but hard work can move things ahead. I am quite happy about the progress made.

They just need to learn that a productivity app is only productive when releases are not only innovative, but reliable as well.

[Doministry 77]

6 minutes ago, gazumped said:

12 minutes ago, Doministry said:

I also wonder if these people who always comment here are just hired to stop the disaster 

I keep wondering who the people are that keep posting the "it's a disaster" comments work for.

Users. Like me, using the app for a decade and beeing confronted with sudden disaster which has been introduced. BTW it's good to see the score on the Google Play: Notion 4.8, Evernote 3.1. They just lost the plot. 

 

7 minutes ago, PinkElephant said:

They just need to learn that a productivity app is only productive when releases are not only innovative, but reliable as well.

But they won't. It's clear now.

[Doministry 77]

15 hours ago, dbvirago said:

I have used Notion as my main

Thanks! Trying it right away. 

[bmcl26 577]

41 minutes ago, gazumped said:

Yup - my RENT upgrade took several goes;  I thought the phone app was broken for a few days - all I got was the bouncy shapes screen.  Then I saw the 'updating...' message a few times and just left the phone on one side until it completed.  Now the app is unrecognisable - opens in about a second,  and searches 10x faster!

My tablet just started the "processing your content...xx% completed" marathon...  and took about 2 minutes to 100% but the shapes are still going....

Wow, my four-year-old Samsung A70 just completed the RENT update, just under 29,000 notes. It was completed in four minutes, and now EN is on it, working at lightning speed.

[eric99 1,081]

3 hours ago, Doministry said:

 BTW it's good to see the score on the Google Play: Notion 4.8, Evernote 3.1.

“Evernote’s rating of 3.5 is heavily influenced by the 95% of users who lost their free ride, so this says nothing about overall customer satisfaction

[Alxa 498]

10 hours ago, bmcl26 said:

Wow, my four-year-old Samsung A70 just completed the RENT update, just under 29,000 notes. It was completed in four minutes, and now EN is on it, working at lightning speed.

The exact opposite on my side. one-year-old Samsung A53 for example (having other Androids in my household with the same experience), the RENT-conversion completed. Everything sluggish now, changing screen from create to notes or shortcuts lasting several seconds, building up of the new screens lasting another some seconds. No fluent workflow. I am totally disappointed and once again scratching my head over alternatives.

For you guys who experience "lightning speed". What do you mean? Do you see performance on Android as back with native EN legacy? That would be great.

[eric99 1,081]

31 minutes ago, Alxa said:

The exact opposite on my side. one-year-old Samsung A53 for example (having other Androids in my household with the same experience), the RENT-conversion completed. Everything sluggish now, changing screen from create to notes or shortcuts lasting several seconds, building up of the new screens lasting another some seconds. No fluent workflow. I am totally disappointed and once again scratching my head over alternatives.

For you guys who experience "lightning speed". What do you mean? Do you see performance on Android as back with native EN legacy? That would be great.

what version are we talking about? Mine is 10.101.4 which I received today...

[Alxa 498]

Are you experiencing a fluent workflow without lags on 10.101.4 and RENT? I have 10.101.4 as well. The offline notebooks maybe a root cause. I have the whole account offline (2500 notes, 18 GB). Maybe the app is overwhelmed by this.

[Cristiano478 238]

13 horas atrás, gazumped disse:

Yup - my RENT upgrade took several goes;  I thought the phone app was broken for a few days - all I got was the bouncy shapes screen.  Then I saw the 'updating...' message a few times and just left the phone on one side until it completed.  Now the app is unrecognisable - opens in about a second,  and searches 10x faster!

My tablet just started the "processing your content...xx% completed" marathon...  and took about 2 minutes to 100% but the shapes are still going....

 

On my android the update took less than 2 minutes. The app is faster than before! 😀

 

[dbvirago 536]

On 8/23/2024 at 7:52 PM, mackid1993 said:

According to the bug tracker this issue is known and it's been disabled.

This is the RENT rollout that has begun. It's supposed to make things faster and better with improvements not to really be seen right away but once fully rolled out they claim will result in faster releases and less bugs. It has to do an initial download which it does warn you about although the warning is easy to miss. It says it'll happen next time you open the app.

FYI I'm not trying to invalidate your experience in any way, just looking to provide a little context to these two points. QA is definitely an issue and hopefully as they grow and mature as a company they will improve their processes. They are still a pretty young company with very young engineers which is no excuse but hopefully with time they will learn the importance of quality assurance and will improve in that area.

Thanks for the context. I finally got through the update on mobile. 

But distributing a release with two major features: Internal Links fixed and 2 way calendar sync. And neither one works? There is no excuse. 

[mackid1993 1,274]

Just now, dbvirago said:

Thanks for the context. I finally got through the update on mobile. 

But distributing a release with two major features: Internal Links fixed and 2 way calendar sync. And neither one works? There is no excuse. 

They push out several releases a week, the releases are rolling. Give them a couple of days to sort out the issues.

[dbvirago 536]

13 hours ago, bmcl26 said:

Wow, my four-year-old Samsung A70 just completed the RENT update, just under 29,000 notes. It was completed in four minutes, and now EN is on it, working at lightning speed.

Have an A43 with 15K notes. Took 4 hours. 

[bmcl26 577]

12 hours ago, Alxa said:

The exact opposite on my side. one-year-old Samsung A53 for example (having other Androids in my household with the same experience), the RENT-conversion completed. Everything sluggish now, changing screen from create to notes or shortcuts lasting several seconds, building up of the new screens lasting another some seconds. No fluent workflow. I am totally disappointed and once again scratching my head over alternatives.

For you guys who experience "lightning speed". What do you mean? Do you see performance on Android as back with native EN legacy? That would be great.

Very strange, I sympathise with your experience, which is so different from mine.  Regarding the speed of my Android phone now, I cannot compare it with Legacy as it has been so long since I upgraded to V10.  The only comment I can make is that back when I used Legacy on the mobile, it was so slow that I very rarely used it.

[bmcl26 577]

9 hours ago, dbvirago said:

Have an A43 with 15K notes. Took 4 hours. 

I sympathise. It's really strange that there are so many different experiences.

[Feitz 264]

On 8/24/2024 at 1:52 AM, mackid1993 said:

QA is definitely an issue and hopefully as they grow and mature as a company they will improve their processes. They are still a pretty young company with very young engineers which is no excuse but hopefully with time they will learn the importance of quality assurance and will improve in that area.

I would agree to a certain extent but they were'nt inexperienced enough to raise subscription prices considerably before the development team 'matured' and with a product that is utterly unstable and presents new issues with every update. 

[Vitaliy Grinchuk 118]

I think it was a bug caused by the sheer number of Android smartphones. My 60,000 notes were processed in less than two minutes. The interface has gotten faster, but the notes still open quite slowly. 

[Paul A. 677]

On 8/24/2024 at 2:40 AM, gazumped said:

I keep wondering who the people are that keep posting the "it's a disaster" comments work for.

And just for the record my RENT conversion on the tablet took a couple of minutes after 100% to complete.  Now the app opens instantly,  I can create new notes as fast as I can type,  and a note created on my tablet was also on my desktop before I even looked at it.  I may be  in love all over again...  🤪

 

On 8/24/2024 at 3:15 AM, bmcl26 said:

Wow, my four-year-old Samsung A70 just completed the RENT update, just under 29,000 notes. It was completed in four minutes, and now EN is on it, working at lightning speed.

 

This is very promising. I'm looking forward to this update, but I'm more looking forward to the implied promise of better bug-fixing. I'm not falling in love again until the Android text editor is fixed, the desktop web clipper is updated to once again support Gmail, the note links feature is fixed, the desktop search bugs are fixed, and so on...

[MvdH 490]

22 minutes ago, Paul A. said:

 

 

This is very promising. I'm looking forward to this update, but I'm more looking forward to the implied promise of better bug-fixing. I'm not falling in love again until the Android text editor is fixed, the desktop web clipper is updated to once again support Gmail, the note links feature is fixed, the desktop search bugs are fixed, and so on...

Don't forget offline reliable working/syncing/notes available, and don't forget reintroducing sort-on-the-tags column. [on-topic "okay, that's enough for me". 🙂 But me the same: waiting to fall in love again. 

[Paul A. 677]

29 minutes ago, MvdH said:

Don't forget offline reliable working/syncing/notes available, and don't forget reintroducing sort-on-the-tags column. [on-topic "okay, that's enough for me". 🙂 But me the same: waiting to fall in love again. 

Yes, how could I forget offline support for desktop! I recently had a long (more than one day) Internet outage at home. Cell towers were overloaded and practically unusable, and during this timeframe I wanted to look up things on EN. In the end I was able to get what I most needed, but it wasn't smooth nor easy.

[PinkElephant 8,815]

I had a similar experience last week - just that it took Internet by cable down, and at the same time mobile coverage. A glas fiber main was severed, cutting off a whole region.

Offline on my iPad saved the 2 days for me. Offline on the Mac gave more not available notes than notes being accessible.

A ticket about this 6 months ago went unanswered. A second ticket from 10 days ago is waiting to get a real answer, after receiving the usual canned reply.

EN always had some rock solid foundations, like search and reliable offline content. The cracks are real now.

If I watch the last mobile release (talked about it in another post) it looks more like quicksand.

[MvdH 490]

@Federico Simionato See the five posts above. PLEASE for this professional tool that's professionally priced, give reliable offline syncing back. It's the only thing keeping multiple people from moving to Notion, that Evernote has (had) offline syncing. You're doing so many great things, but you're not giving enough TLC to the professional/reliable side of things.❤

[dbvirago 536]

On 8/25/2024 at 5:06 AM, bmcl26 said:

I sympathise. It's really strange that there are so many different experiences.

Just got the update on my tablet, also a Samsung Android. Based on the fact that it has taken 5 minutes to get to 2%, it's going to be a while also. Using the new Files tool, on my desktop, I see that I have 35,800 "elements," whatever that means. I'm sure that's a factor. 

[gazumped 12,068]

Wow.  I have 234,216 elements!  (But only 68k notes...??)  Anyway.  Patience required,  but it worked for me 

[dbvirago 536]

On 8/24/2024 at 7:58 PM, mackid1993 said:

They push out several releases a week, the releases are rolling. Give them a couple of days to sort out the issues.

I understand and have little choice at this point, but pushing out a release where none of the major "fixes" work, and it clearly was not tested internally or externally is a little hard to swallow.

[mackid1993 1,274]

2 minutes ago, dbvirago said:

I understand and have little choice at this point, but pushing out a release where none of the major "fixes" work, and it clearly was not tested internally or externally is a little hard to swallow.

With all due respect one issue is already fixed and the other is being worked on:

It's a new feature and it was rolled back temporarily. It's not the end of the world. Today they just released image to text support and holy *****, it works really really well even with my awful handwriting.

[CalS 5,309]

4 hours ago, gazumped said:

Wow.  I have 234,216 elements!  (But only 68k notes...??)  Anyway.  Patience required,  but it worked for me 

May not be the same, but I noticed something like this when I converted. Exported everything to HTML and 55k or so notes turned into 300 k files. When I took a look at things any attachment, image or icon was exported as a file. An Amazon receipt email might generate 40 files.

[PinkElephant 8,815]

Yes, it’s usually web clips with embedded little icons and thumbs driving up the count.

Or your Clipart collection from the 90ies 😂

[CalS 5,309]

Esoteric album art from the 60's.

[Doministry 77]

57 minutes ago, CalS said:

Esoteric album art from the 60's.

Not esoteric at all. It's a Cream, iconic band. 

[timwa 30]

On 8/25/2024 at 4:59 AM, dbvirago said:

Have an A43 with 15K notes. Took 4 hours. 

I have a Pixel 8 Pro with 20K notes and estimate it took at least 8 hours to process. I then had problems with opening notes, even with a good internet connection. I uninstalled and reinstalled Evernote only to have the same experience - many hours of processing and then having trouble opening notes. I eventually fixed this by deleting Evernote cache and storage and restarting the phone. When I opened Evernote it found my existing account (so I didn't need to log in again) and then processed everything in a few minutes. Evernote on my phone now seems faster and the problem opening notes has disappeared.

[dbvirago 536]

Just got update 103.3. Yay!

One of my primary uses, which takes up the first 2-3 hours of my day makes heavy use of internal links. Went through quite a few this morning, and I'm happy to announce that they are actually working. Also the back button works. Not sure when they fixed that as I had gotten into the habit of avoiding it.

This is great not only for my personal use in this instance, but that BS is actually going to do what they say they will. Hopefully, they learn from this snafu and do adequate testing before dropping new releases

 

Thanks, Bending Spoons

[mackid1993 1,274]

8 hours ago, dbvirago said:

Just got update 103.3. Yay!

One of my primary uses, which takes up the first 2-3 hours of my day makes heavy use of internal links. Went through quite a few this morning, and I'm happy to announce that they are actually working. Also the back button works. Not sure when they fixed that as I had gotten into the habit of avoiding it.

This is great not only for my personal use in this instance, but that BS is actually going to do what they say they will. Hopefully, they learn from this snafu and do adequate testing before dropping new releases

 

Thanks, Bending Spoons

I suggest watching the bug tracker: https://help.evernote.com/hc/en-us/articles/32816633979667-Evernote-bugfix-tracker it's been updated regularly and is more proof that they are listening to our concerns and trying to communicate with us better. I really see them slowly getting their footing and picking up steam on concerns that have been shared here for a long time.

[PinkElephant 8,815]

There are bugs in the current client generation, unfixed since 4 years, all documented by tickets.

OK, maybe they dumped all this, they wanted a fresh start.

There are more bugs several months old, unfixed, at the very core of ENs functions.

OK, maybe they pick the low hanging fruits first.

But what’s not OK for me is that they seem to be mainly occupied with the administration of bugs that were recently introduced by changes, that in themselves were unnecessary gimmicks added in a frenzy of untested, premature releases.

The engine is running without oil, overheated and with loud rattle, and they care about polishing away scratches in the paintwork. It will be the most shiny car wreck in history, if this accounts to anything.

[Feitz 264]

For once I couldn‘t agree more. This perfectly sums it up.

[Sledr 9]

On 8/24/2024 at 9:33 AM, eric99 said:

“Evernote’s rating of 3.5 is heavily influenced by the 95% of users who lost their free ride, so this says nothing about overall customer satisfaction

May need to read the reviews more closely!  Today the rating is 3.3 in Google Play Store. The original Evernote company and Bending Spoons have totally crapped on us Android users, in the past 5 years.  I do not see Android users jumping up and down talking about how much they love Evernote.  I see Apple users who are impressed with the improvements.  I swear they never test their code on Android devices.

YES.  There are A LOT of disgruntled users who do not like losing their free subscription.  I have subscribed for 9 years, so I cannot speak from experience.  BUT Bending Spoons did NOTHING to impress these "free users" with the quality of their software AND from the way the free users talk, their subscription was shut down, in a VERY NON-user-friendly way.

FINALLY, from what I've seen Evernote's ratings stayed WAY UP FOR YEARS at 4.1 to 4.3, after the disastrous version 10 was released.  Plus there have been NO GOOD reviews above 3.0 since 2020. So the ratings were boosted for years by the good ratings from 2010 to 2020.  FINALLY - the Google ratings are catching up with the opinions of most Android users.  IF BENDING SPOONS WAS HITTING THE BALL OUT OF THE PARK WITH EVERY RELEASE, then the ratings would have stayed even at 4.0.  BUT THEY ARE NOT DOING SO.  I've looked for GOOD REVIEWS - THERE ARE NONE.  Evernote's ratings are going to go down as long as there are NO RATINGS above 3.0.

I have attached the review  of one long time PAID user.  There are MANY MORE REVIEWS from long time PAID users, like this:

[PinkElephant 8,815]

There are a lot of freeloaders feeling to be caught in the act. And as always somebody else must be the culprit. This makes up the majority of negative ratings.

The post grabbed above is a good example for another motive: The goal of running EN is not to grab snippets of thought, and leave them an unorganized mess. It is still possible tho grab a quick note (by more than only one method). One - not 2, 3 or 10. This has not changed. It remains the secret of that specific user why he seems to have lost contact with the features available to him. Too bad ...

About the criticism: BS acquired in 2023 together with the company the mess the former policy had left on the table, and had no significant impact before sometime around mid 2023. They took over a significant technical debt, especially on the backend. Since then they worked down their track on this mountain.

Personally I am not happy, especially with the fundamental lack of basic QA on the releases. But beside this point, they made nice progress.

[mackid1993 1,274]

12 minutes ago, PinkElephant said:

There are a lot of freeloaders feeling to be caught in the act. And as always somebody else must be the culprit. This makes up the majority of negative ratings.

The post grabbed above is a good example for another motive: The goal of running EN is not to grab snippets of thought, and leave them an unorganized mess. It is still possible tho grab a quick note (by more than only one method). One - not 2, 3 or 10. This has not changed. It remains the secret of that specific user why he seems to have lost contact with the features available to him. Too bad ...

About the criticism: BS acquired in 2023 together with the company the mess the former policy had left on the table, and had no significant impact before sometime around mid 2023. They took over a significant technical debt, especially on the backend. Since then they worked down their track on this mountain.

Personally I am not happy, especially with the fundamental lack of basic QA on the releases. But beside this point, they made nice progress.

I'm hoping once they have a stable backend the bugs we are seeing will lessen. I was reading (I forgot where) that one of their reasons for moving to microservices is to aid in development which should help in writing more reliable code.

[PinkElephant 8,815]

The negative comment of people with a FREE illusion won’t go away, they will probably become less as their numbers shrink. It’s a reflex: If you don’t get that lolly, you cry.

About the rest: I do hope we see improved release quality soon. Because breaking things that worked, and not properly delivering explicitly announced new features has nothing to do with not enough microservices.

It has to do with not enough brains in the process. It’s lacking those who’s job would be to catch and nuke these deficiencies before putting a release out.

[Feitz 264]

14 hours ago, PinkElephant said:

There are a lot of freeloaders feeling to be caught in the act. And as always somebody else must be the culprit

The free version had always been supported by Evernote for users with minimal needs. It was never promoted as a trial version. So why always blame people for taking the free offer? 

That won' t make V10 any better, the negative feedback is well earned.

[Feitz 264]

5 hours ago, PinkElephant said:

About the rest: I do hope we see improved release quality soon. Because breaking things that worked, and not properly delivering explicitly announced new features has nothing to do with not enough microservices.

It has to do with not enough brains in the process. It’s lacking those who’s job would be to catch and nuke these deficiencies before putting a release out.

+1

[gazumped 12,068]

32 minutes ago, Feitz said:

So why always blame people for taking the free offer? 

Having seen the content of some impassioned complaints about being locked out of "my essential data" more times now than I can count,.  I would only observe that

1. I have a couple of free test accounts and have never been locked out of either of them - possibly because I read and follow screen messages.  They have never seemed confusing or misleading...
2. I would never use a free app for anything 'essential' -or without a current backup- because I don't trust any internet service further than I could throw my current desktop tower.  At least with a subscription I have the veneer of a contractual relationship.
3. Evernote has not deleted any existing content,  and if you can survive on one connection to 50 notes,  good luck to you.  Evernote is not a charity,  and I'm very happy that they (apparently) intend to stay profitable in the medium term.

 

[thefryhole 97]

I wonder if the Free users would feel any better knowing EN is yanking features away from the paid tiers, too, without so much as a peep to subscribers.

[gazumped 12,068]

28 minutes ago, thefryhole said:

EN is yanking features away from the paid tiers, too, without so much as a peep to subscribers

Pretty sure they wouldn't care.  As a matter of interest which features are you thinking of? 

And does it make a difference that they're also flashing around headlines like this?

https://evernote.com/blog/30-improvements-april-june-2024

https://evernote.com/blog/rent-metadata-sync (Sync is 3x faster...)

[thefryhole 97]

46 minutes ago, gazumped said:

Pretty sure they wouldn't care.  As a matter of interest which features are you thinking of? 

And does it make a difference that they're also flashing around headlines like this?

https://evernote.com/blog/30-improvements-april-june-2024

https://evernote.com/blog/rent-metadata-sync (Sync is 3x faster...)

The removal of shared tag functionality, particularly at the Pro level where collaboration is expected, is not insignificant. The reduction in features was not announced, and business users who had no reason to think the shared tags they had relied on for years would be removed from their subscription suddenly had broken workflows and a loss of functionality.

Customers decide if an "improvement" is an accepted value exchange for removing long-standing functionality, not the vendor, no matter what marketing tries to say about it. Some subscribers will be fine with the features EN is removing, others may not share that perspective. They are both right. EN's complete lack of communication only compounds customers' frustrations, but we've already seen EN do things like a massive, mid-week migration with zero notice (which torpedoed performance for a good while), changing subsets of accounts without telling users they're part of a pilot project, etc. If users feel disrespected or confused by the lack of forewarning, it's hard to fault them for that.

[VincentC 348]

2 hours ago, gazumped said:

further than I could throw my current desktop tower. 

@gazumped, one of the advantages of the newer mini- PCformat over the older tower format is that you can throw the minis much further... very satisfying...  😁  ... but I digress...

Vinnie

[gazumped 12,068]

17 minutes ago, thefryhole said:

If users feel disrespected or confused by the lack of forewarning, it's hard to fault them for that.

Er,  where were we discussing these confused and disrespected users?  You mentioned "yanking features from the paid tiers",  which features seem to boil down to tagging  no longer  being available for shared notes - something which (AFAIK) came to light only recently,  and which has not been fully followed up (again,  AFAIK) with Support. 

Evernote have done a lot to encourage collaboration recently and this move seems counter-productive.  However it does not seem to affect more than a dozen users here,  and I've not seen any fuss elsewhere,  so it may be that so few users were involved here that Evernote decided that while they were tidying up Sync,  they may as well disconnect this feature. 

The company has been pretty reasonable and responsible so far (with the notable exception of QA),  so I'd expect that if enough users explain what they're doing and why this is important,  an explanation - and maybe even more new features - will be forthcoming.  Meantime 'new' Evernote have added more features in a year than the 'old' team managed in several. And they made it all work faster.  

If anyone does feel confused and disrespected,  maybe they should remember that this isn't a democracy - Evernote are making commercial decisions on the basis of stats and feedback that we don't see here.  They may (hah!!) make some mistakes...  all we users can do is work around the cracks or move on.

 

[PinkElephant 8,815]

It is always a worthy discussion when features are downgraded for certain paying user groups. For me it is important when I share content in my freelancing projects.

At the same time I wonder whether maybe the recent RENT release or the renewal of sharing has an impact on this aspect of tagging. Maybe it got removed because the new solution is not yet implemented - which would be consistent with an agile approach (break things and move fast).

Not meant as an excuse - but if this is the case, everybody interested in being able to tag shared content needs to rattle at the gates and raise hell to get it to the top of the backlog.

[thefryhole 97]

The thread referenced earlier indicates shared tagging hasn't been disrupted entirely and still works as before, but is now limited to Teams subscribers. To the best of my knowledge, we've received no public word from EN -- which aligns with their lack of communication about most other things -- and I have no way to test whether it's still working properly in a Teams environment, so am taking the statement quoted from EN within the thread at face value.