Purchased yearly subscription but wanted monthly. Only get Bot replies from ticket

[LW715 0]

I am moving from a Team account to a personal account and purchased a yearly but only want a monthly account.  I just did this on Aug 12 2024 and have been trying to change this since.  I only get a Bot response about how I can change for the next billing which is in 1 year.  I do not want to wait a year.  How can I change this now.  I tried to change this right away.  I do not want a automated bot response.  What can I do?  

[agsteele 3,059]

Reply to the bot response and make it clear. You probably need to request a refund then start again with a monthly deal.

[Gary1 0]

Regarding the robot reply--that may be all you get because they will not respond to voicemail and they will not respond to email and they will not respond to snail mail.  I tried through April and May of this year and never heard from them.  I've been with them since about 2013.