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renewal --paid but not working


davide.s

Idea

I have been paying regularly and want to keep the service. However, the system accepts the payment but then keeps blocking access and repeatedly asks for renewal. This is very frustrating."

Would you like any further adjustments or assistance?

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3 replies to this idea

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  • Evernote Expert

In your duplicate post you also mentioned that your renewal was paid via Google.

In that case Google takes responsibility for the payment and renewal. You should raise the issue with them.  HTH

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