Sign In Fails

[piz333 2]

I'm running

I signed out of EN today (first time in I don't know how long) and when I try to sign in I get the following sequence:

Start EN, get this screen:

I log in via my own email, so I click Log In. That displays this in the app:


and takes me to this web page:

I click Continue with this account and get this web page:

I click Open Evernote end up back at the Signing In... page in the app.

Nothing happens after that, no matter how long I wait.

What's going on here?

[PinkElephant 8,996]

OK, this is not Android (in which it was posted), it is Windows.

EN uses a Chrome(ium)-based framework to drive the app. This can lead to the effect that cached content in a Chrome or Chromium browser (for example Edge) can block the access to the EN app.

Follow these steps, most likely it will then work.

https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

[piz333 2]

Sorry for the misplaced post. I tried the instructions at the link you provided and notihng worked. I also submitted a ticket to Evernote, to which they replied with this:

Quote

 

Hello,

Thanks for reaching out.

We're sorry to hear that you're facing an error message while trying to log into your account. You may be facing one of the following scenarios:

---

1- ReCAPTCHA (human verification issues)

If you're experiencing issues with reCAPTCHA, please:

• Check if your browser is compatible. Visit our OS requirements article. You can check your version by clicking here. You can update it by following these instructions.
• Clear your cache. Or, use a different browser.
• Disable your VPN/Adblocker for Evernote.

---

2- Client not supported, please upgrade OR Stuck on Login screen

If you're receiving a "Client not supported, please upgrade" error when attempting to log in OR you can't move past the Login page because you're experiencing issues pressing the Continue button or you're unable to type in your email/username and password at all, please make sure to update your Evernote app. Here’s how to check for updates and download the latest available version.

---

3- Being logged out immediately

If you’re being logged out after signing in on Evernote Web, you can follow this workaround:

• Log in through this page
• Go to https://www.evernote.com/client/web
• Clean your browser’s cache
• If none of this helps, try using a different browser.

---

4- Stuck on Signing In screen after successful authentication

If you're stuck on a Signing In screen on the app, please make sure to:

• Clean your browser’s cache
• Disable your VPN/Adblock for Evernote
• Make one of the supported browsers your default browser

---

5- You're unable to log in due to support errors or for any other reason, OR the steps outlined above for your situation haven't helped

To be able to effectively proceed with further investigations and rule out possible root causes, please be so kind as to followAll the stepsoutlined below. If you've already completed some of them, please feel free to give them another try:

1. Clear your cache for ALL TIME. Or, try using a different browser.
2. Try accessing Evernote through Incognito. Please note that larger accounts may experience some loading issues.
3. Update your browser or simply reinstall the browser. You can follow the instructions detailed below to uninstall it first:
   • Mac
   • Windows

4. If you're trying to log in on the desktop or mobile app, we ask you to complete the following steps as well:

   • Restart the Evernote app by closing it and opening it again. Here's how to do so:
     • Close apps on Android
     • Close apps on iOS
     • Quit apps on Mac
     • Quit apps on Windows
   • Restart your device. A simple restart can fix some errors.
   • Make sure you’re using a strong Internet connection, possibly trying to switch from cellular to Wi-Fi and vice-versa or switching to a different network
   • Make sure the app is updated to its very latest version. Here’s how to check for updates and download the latest available version.
   • Make sure your device’s software is updated to its very latest version

 

Please find the most common causes below:

• Trying to perform these steps on a mobile browser. Evernote is not optimized for mobile browsers, and all account actions should be performed from a desktop browser. If you need to access Evernote from your phone, please use the native mobile app.
• Using an unsupported browser/version. Please visit our OS requirements article to see how your browser compares. You can check your version by clicking on this link. You can update it by following the instructions in this article.
• If you're using a VPN, please turn it off while using Evernote, or use the split tunneling feature if available.
• Browser settings can also affect your ability to log in. Please disable your ad blocker and allow pop-ups and cookies for Evernote.

If the issue persists, please proceed with these steps to access your account on the Web:

1. Click this link: Evernote Support Login (https://www.evernote.com/SupportLogin.action).
2. Enter your Evernote login email and your password.
3. Once you've accessed the Support page, open this link: Evernote Web (https://www.evernote.com/client/web).

---

If your issue persists, please make sure to include:

• Confirmation you've completed the troubleshooting steps and their outcome
• A detailed description of the issue you are facing and on which platform you're experiencing login issues
• A screenshot or a screen recording that could show the issue
• Your Evernote version
• Your browser version
• Your device model

Please note that without receiving these details, we won’t be able to move forward.

If you have any other questions or require further assistance, feel free to reply to this email.

Best regards,

Evernote Support Team

 

I followed those instructions as well and still the sequence is the same as I initially described. I can sign in on the web but not in the app, which is effectively useless to me. Any ideas what to do next?

[agsteele 3,069]

1 hour ago, piz333 said:

If your issue persists, please make sure to include:

• Confirmation you've completed the troubleshooting steps and their outcome
• A detailed description of the issue you are facing and on which platform you're experiencing login issues
• A screenshot or a screen recording that could show the issue
• Your Evernote version
• Your browser version
• Your device model

Please note that without receiving these details, we won’t be able to move forward.

The above comes from the Email you received from Evernote support. If you want to have the support go further be sure to do all this. Note especially the bold faced sentence.

[piz333 2]

Well yes. I did every step and replied to their email..

[agsteele 3,069]

That's great. Too often the last piece is missed. You should get further support in due course.

[Geekelement 0]

My Evernote app on Android is constantly crashing and asking me to log back in. After uninstalling and reinstalling, the progress i made on my notes is lost.