Every single time I try to get help I get in an infinite loop of "log in" and "oops, unexpected error"

[Tcastrio 0]

What the heck, evernote?  It really seems like the way to reduce the number of bugs is preventing them from being logged in the first place.

 

I've been trying for weeks now and I just keep getting this when I try to log a bug. This is even the issue! Merging notes keeps failing.  Why am I paying 3X for this horrible service?!?!?! No phone support, no email support. It's AWFUL.  At least the old evernote team would reply to your emails.  THIS IS TERRIBLE. 

[PinkElephant 8,747]

Check if this helps - it should apply to the help pages as well:

https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

[Tcastrio 0]

Thanks for trying but literally every path I've taken leads to "ooops". (I got this instantly) It has been very frustrating. I've logged out, cleared my cache, changed my password. nothing works.  and the fact that a sysadmin or senior developer isn't checking for "oopsies" in an error log is very discouraging.  And signing in again just leads to an infinite loop.  

 

[agsteele 3,058]

One of the key suggestions is to empty your browser cache and cookies for evernote.com

[Tcastrio 0]

thanks for the tip - I did that and it still failed. this problem happens on my browser version, IOS for iPhone, and macOS versions and browser cache and cookies are localized to the device(s), I suspect this is an account related bug. 

the irony of the fact that I cannot create an actual support ticket is not lost on me.  sadly, I have seriously consider my long term use of a product I've been using and loyal to for 13 years.  Ok, /end whine. 

[michael298 0]

Thanks for creating this type of info.  Official Website

[ToddC 0]

I have a similar issue -- but not getting an OOPS, being pushed to an infinite loop when trying to contact support for literally anything.  I'm in the same frustrated state.  I have been a happy paid customer for over a decade.

1. https://accounts.evernote.com/login
2. https://evernote.com/client/web?login=true… after logging in
3. "Need a little Help": https://help.evernote.com/hc/en/
4. "Submit a request":https://help.evernote.com/hc/en-us/requests/new…
5. New window, redirects back to https://accounts.evernote.com/login
6. GOTO 1

It's like #3 just loses a logged-in handshake... so no way to contact EN

It's not a cache or cookie issue - same experience on mobile app - just keeps looping. Even when clicking "Can't sign in? CLICK HERE." it takes you back through the same login loop. Who created this site? Gerbils???

Now it's 3X more @ 129 annually for garbage service that has more bugs than ever, lost notes, and cannot physically get in touch with anyone, via a form or directly.  Literally all I want to know is if I downgrade from Personal to your basic free service will I lose all my notes immediately, or will some sort of warning happen?

Regardless, this is truly an example of how to take a once prized SaaS suite and make it less and less inviting to even your most fervent fans.  

 

[Tcastrio 0]

So I have to support Elon Musk's Twitter to get technical support from Evernote?  That's insane. But thanks, I'll try the link.