garymccaslin 1 Posted June 3 Share Posted June 3 EN will not open on my Mac but opens with no problems on my iPhone. Whenever I try to open EN on my Mac, I always get this message: Restarting does not work ~ Troubleshooting and Quit lead me nowhere... Please help. thanks, gary 1 Link to comment
Level 5* gazumped 12,072 Posted June 3 Level 5* Share Posted June 3 Hi. What version numbers of MacOS and Evernote do you use? Have you tried uninstall/ power off/ power on/ re-download from Evernote.com/ reinstall? Link to comment
garymccaslin 1 Posted June 3 Author Share Posted June 3 My mac version is mac OS Monterey 12.7.5 I cannot reach the Evernote version because the app will not open and I am unable to find the version on my iPhone even though Evernote opens I cannot see a way to reach info on the version. I am afraid to delete the app and reinstall for fear of losing all of the information; Is my fear well-grounded or is all of my data safe with the Evernote and I simply have to reconnet? thanks for your quick reply Link to comment
Level 5* gazumped 12,072 Posted June 3 Level 5* Share Posted June 3 Hi. If you can see all your notes on your iPhone, then your data has been synced to the web server; the information on your desktop is a copy of what's on the server, and will automatically be replaced when you cab log in again. Things may run slower for a while, but should pick up after a few days. Link to comment
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