Evernote, on my Moto G phone, won't allow note creation.

[Dean Dei Cas 3]

When (on my Moto G phone) I …

Click the “Evernote” icon.

Click “New note” …

… the Evernote app then displays a blank screen and freezes.

 

Evernote works correctly from my PC.

Yes, I have uninstalled the Evernote Android app / redownloaded & reinstalled the Evernote Android app / restarted the phone – the problem still occurs. Yes I have logged a trouble ticket with Evernote support.

 

I am running Evernote for Android v. 10.89.1, freshly downloaded from the Goggle Play store.

[bill77 10]

TL;DR: I may have a workaround: change from dark mode, to light mode, then back*

I've seen other users besides me  report this problem on a Moto G series of phones. My intuition kept me on legacy versions of Evernote until I was absolutely forced into using it, given my long history with app breaking bugs and the need for obnoxious workarounds when doing major updates.   And sure enough, the second I installed the new version, I had the blank screen/freeze issue when trying to create a note.  Trying to pull workarounds out of my a@# like I was used to having to do didn't work, nor from the a@# of the internet, such as trying to create a note from the widget or via a task (which also didn't work).  Uninstalling/reinstalling/clearing cache, none of that worked.  None of the 3 or 4 updates since installing this version solved it (didn't expect they would).

I have been stuck emailing myself notes tagged in Gmail in hopes to file to Evernote "at a later date" from my phone and tagging it there, but it's already too messy and will be an ordeal to backlog on my desktop Evernote:  I am shocked the web based version works as well as it does, because if it didn't, I would be hosed.  That's literally the only improvement I've experienced in the "post legacy" era of Evernote; a very functional web based version... but that's not always practical, especially on a phone.

*Well, after months of being on crippleware when not chained to a PC, on a whim I wondered if it was something as dumb as Evernote's dark mode not playing nice with my phone.  I switched to light mode within the app, and it appeared to hang in the exact same way, so I put it down.  But for the first  time, after leaving it on, the note editor eventually popped up!  I tested it and wrote and saved a note, and it worked.  Just to see, I put it back to dark mode, and decided to be patient. Same deal; it appeared to hang like normal, but this time the note editor appeared.  This probably tops my list of the dumbest workarounds I've had to resort to for Evernote that somehow worked, but for now, it's working, and is repeatable.  I can deal with some ridiculous lag to start a new note after months of being stuck with not being able to at all. I was always able to edit older notes (when I was lucky enough to get them to load, that is. But that issue goes back to 2009 for me, when it comes to their mobile apps on every device I've ever owned).  This fixes the webclipper as well.

I doubt a trouble ticket would've helped with this, if they even would respond in the first place, and some of the power users would just as well shrug and tell us to get new phones.

Let me know if this works for you too, or if it's just a fluke on my end.  If not, see also this thread:

https://discussion.evernote.com/forums/topic/151075-unable-to-create-new-notes-on-android/#comment-727372

 

Let me know if this works for you.

[Dean Dei Cas 3]

Switching from dark mode -> light mode -> dark mode did not fix the note creation issue.

[bill77 10]

On 6/11/2024 at 7:06 PM, Dean Dei Cas said:

Switching from dark mode -> light mode -> dark mode did not fix the note creation issue.

Ahh, damnit. Thanks for letting me know.  For what it's worth, mine is still barely usable beyond being able to create notes now on mine (if I wait 35 seconds for it to load).  I noticed tonight that people have been reporting the version 10x issue on Moto G phones since 2021.   And now the web version is acting up where I can't load most notes,  out of the blue, after working fine.  (Trying 3 browsers and a browser on a  Virtual Machine).   Absolutely maddening to have 14 years worth of work stuffed into them.  

[VincentC 389]

Re: the web version loading slowly...  using what kind of device: your phone or on a Mac or Windows machine?  I'm not sure from your post.

If on Mac or Windows, anything different with your local network or ISP?  If it were me, and it was a laptop giving me trouble with the web client, I would take it to a coffee shop with decent WiFi and see if it's any better.  That would eliminate your local connectivity as a variable.  Also, there's the "normal" routine of clearing cookies, trying incognito mode, etc., to reduce the chance that something happened with your browser.  And whichever flavor of browser you're running, Safari, Chrome-based, Firefox, you might try a browser built on one of the other two technologies.

It doesn't seem so unusual for folks to have challenges with mobile clients, but what you're describing for the web client is, I think, unusual if you are using a desktop or laptop on reasonably current hardware. 

 

Vinnie