No longer possible to filter on upcoming reminders anymore

[Jelle78 11]

After update 10.87.0 in the android app it's not longer possible to filter on upcoming reminders.

I have hunders of notes and can't filter (of find) my to expire of the day's notes anymore.

 

I hope they wil fix the filter. Without the filter option is app is useless for me.

[Juanmanuel 4]

Tengo mismo problema y me resulta inútil la aplicación. 

[Nathan T 58]

Same issue here. Used to be from the notes list you could view upcoming reminders. No longer. Really difficult to comprehend the decision making. Likewise burying shortcuts behind multiple taps, but at least that's not gone completely.

[Nathan T 58]

Four taps deep through the three dots menu you can filter by reminders, but even that doesn't appear to allow sorting by upcoming reminders.

Evernote, seriously, wtf? How are you expecting reminders to be used without being able to see which ones are current or upcoming? Why on Earth would you remove that?

[Mike P 2,958]

1 hour ago, Nathan T said:

Four taps deep through the three dots menu you can filter by reminders, but even that doesn't appear to allow sorting by upcoming reminders.

Evernote, seriously, wtf? How are you expecting reminders to be used without being able to see which ones are current or upcoming? Why on Earth would you remove that?

Why don't you just set up a saved search (can be a shortcut) using the advanced search syntax to give you exactly what you want?

You can also use the reminders tab to sort reminders by reminder date.

 

[AlbertR 689]

Why did not EN just enable Reminders to be a sortable column in note list view? Would be soooo easy...

[Nathan T 58]

7 hours ago, Mike P said:

Why don't you just set up a saved search (can be a shortcut) using the advanced search syntax to give you exactly what you want?

You can also use the reminders tab to sort reminders by reminder date.

 

The reminders tab is what they appear to have removed. If you're not seeing that, maybe it's an A/B test. I noticed my shortcuts link is in a different place than my wife's too, both on Android, so I assume there's some of that going on.

That's a good idea to work around it by shortcutting an advanced search though; I'll try that.

[Mike P 2,958]

30 minutes ago, Nathan T said:

The reminders tab is what they appear to have removed. If you're not seeing that, maybe it's an A/B test.

I've definitely still got a reminders tab on Android 10.90.0 but we know version numbers aren't completely reliable to know if somebody is getting the same experience.

[Nathan T 58]

Yeah, I'm on the same version, but definitely no reminders tab.

Using a saved search it appears I can get today's reminders, or reminders for a set number of upcoming days, though I can't sort by reminder date. Good enough I guess. Sure wish Evernote would quit removing useful features. Appreciate the help.

[KnutK 16]

On 6/3/2024 at 10:56 PM, Nathan T said:

Yeah, I'm on the same version, but definitely no reminders tab.

Using a saved search it appears I can get today's reminders, or reminders for a set number of upcoming days, though I can't sort by reminder date. Good enough I guess. Sure wish Evernote would quite removing useful features. Appreciate the help.

Exactly my situation! I need this reminder tab and I can't understand why EN removed it! 

Very annoying!

PS: I'm on version 10.93

Edited June 23 by KnutK

[MrMuc 7]

Sorting for reminders seems to be removed … this is a no go …  can’t believe this after tripling  annual fees to 79€.  if this is not put back to function asap I need to cancel this subscription. Already looking for an alternative… 

very disappointing 

[PinkElephant 8,730]

Sorting is available on desktop and web.

For the mobile you can help with seeing due reminders by creating a saved search for reminders -3 and +3, to cover 7 days around the current date.

reminderTime:day-3 -reminderTime:day+3

[Nathan T 58]

Or they could just not remove the ability to sort by reminders, but that might make too much sense.

[MrMuc 7]

5 hours ago, PinkElephant said:

Sorting is available on desktop and web.

For the mobile you can help with seeing due reminders by creating a saved search for reminders -3 and +3, to cover 7 days around the current date.

reminderTime:day-3 -reminderTime:day+3

thanks for the workaround
I am not an expert in programming searches - just a disappointed Evernote user… I can run the search , however do not know how to save it… any idea?

[MrMuc 7]

Hi,

Thanks for the work around.  I can run the search, and it works. But how can I save the search?
thanks for your help.

[Nathan T 58]

7 minutes ago, MrMuc said:

Hi,

Thanks for the work around.  I can run the search, and it works. But how can I save the search?
thanks for your help.

On desktop there's a "save search" link at the top right when you run a search. When you click that, there's also an option to add it to shortcuts. They've made the shortcuts a bit more annoying to get to on mobile too, but they're at least somewhat accessible.

Not sure if there's a similar way to save a search on mobile, but if you save it on desktop it'll be there.

[Mike P 2,958]

23 minutes ago, Nathan T said:

Not sure if there's a similar way to save a search on mobile

Once you have run the search if you open the three dots menu the first option is "Save search"

[Juanmanuel 4]

I still can't sort my notes by reminder date on Android, which is a must-have for me. Although it is on Windows. What's going on?

[Jelle78 11]

I'm afraid they banned the function. I've tried to reach out to them a couple of times by support as well as Twitter to ask. But complete silence, not a single word. My subscription is over €100 a year and they can't even sent a quick reply.🙄

[MattSM 30]

Same issue here (on mobile/Android), and I've submitted a report...although there no longer seem to be any channels that guarantee actual follow-up (via a ticket system).

I'll post back here with any response I get. The workarounds discussed in this thread don't work for me, and the Reminder feature is probably the single most important feature for my purposes and productivity, after the note-taking feature itself.

[MattSM 30]

12 hours ago, MrMuc said:

Hi,

Thanks for the work around.  I can run the search, and it works. But how can I save the search?
thanks for your help.

Once you've created your custom search, the 3-dot menu gives you the option to give it a name and save it to your shortcuts. Apparently it still can't show you your reminders in chronological order, though, so there's no point setting the start and finish dates too wide apart, because you'll no longer have the overview over your tasks.

[PinkElephant 8,730]

What happened is likely that somebody watched at the mobile GUI and saw that the REMINDERS function took an entire row of height (to make the tab between notes and reminders). Because they wanted it lean, they just took this display function out, without replacing it with any other solution. You know, that’s when the Product Owner tells he is embarrassed about the waste in the morning Daily, and in the coffee break the dev comes back and reports „fixed“.

And nobody asked „How did you do it so fast ?“.

IMHO a stupid move, but here we are.

[MattSM 30]

Could well be, @PinkElephant.

Well...we live in hope for a remedy at the next update 🙏

[MrMuc 7]

Hi,

There are other apps around that compete with Evernote with better performance/ features and lower price tag. If these Evernote guys do not listen to their paying customers then the best answer is to leave… 

[PinkElephant 8,730]

Which is as an answer as true as it is useless.

[KnutK 16]

On 6/25/2024 at 8:13 PM, MattSM said:

Could well be, @PinkElephant.

Well...we live in hope for a remedy at the next update 🙏

I loaded 10.94 on iOs. Nothing changed 😞

[MattSM 30]

10.94 doesn't seem to be out yet, for Android, but I imagine there wouldn't be any change there, either.

I don't know when the upgrade to 10.93 took place (the one that turned it into a chaos app instead of a productivity app), but for all I know, it hasn't been long enough for them to fix the issue—assuming they intend to fix it.

I've submitted several requests, but they've also made it difficult to get through to anyone, so I've made a note to submit a query via one of the "wrong" channels, so that they're obliged to open a ticket and get back to me. I'll do that around the middle of next week and will post in this thread with any news I get.

[MystifyWayne 19]

The latest Android version doesn't have it restored. It has some other features added, which I don't care about. 

I'm going to finally have to start looking at alternatives, especially because nobody has even acknowledged my support request/complaint yet.

It's been over a week without functionality I use daily - with no explanation as to why it was even removed.

I've attempted to use the Task system, but that doesn't cover what I want. Think I'm paid up until September and if it's not back by way before then, I'll have migrated.

 

[Jelle78 11]

28 minutes ago, MystifyWayne said:

The latest Android version doesn't have it restored. It has some other features added, which I don't care about. 

I'm going to finally have to start looking at alternatives, especially because nobody has even acknowledged my support request/complaint yet.

It's been over a week without functionality I use daily - with no explanation as to why it was even removed.

I've attempted to use the Task system, but that doesn't cover what I want. Think I'm paid up until September and if it's not back by way before then, I'll have migrated.

 

I have the same. Paid upfrond, not able to contact anybody at support, don't use all the new fancy additions.

[Juanmanuel 4]

hace 2 horas, MystifyWayne dijo:

La última versión de Android no lo tiene restaurado, tiene otras funciones agregadas que no me interesan. 

Finalmente tendré que empezar a buscar alternativas, especialmente porque nadie ha reconocido mi solicitud/queja de soporte todavía.

Ha pasado más de una semana sin la funcionalidad que uso a diario, sin explicación alguna de por qué se eliminó.

He intentado usar el sistema de tareas, pero no cubre lo que quiero. Creo que me han pagado hasta septiembre y, si no lo recibo antes de esa fecha, habré migrado.

 

Ya estoy usando en paralelo otra aplicación para resolver este problema.  Definitivamente abandonaré Evernote. 

[MrMuc 7]

Buona decision abandonar Evernote, si no cambian esto estado. Ma che otra application usas o puedes recommender? 

[AlbertR 689]

16 minutes ago, MrMuc said:

Ma che otra application usas o puedes recommender? 

Evernote with Tasks. That not a joke! Because I do not want to retype my reasons, see this post😉
Feel free to comment here or there - I try to collect a compound "Tasks wishlist" to be posted later...

 

 

[Juanmanuel 4]

1 hour ago, MrMuc dijo:

Buona decision abandonar Evernote, si no cambian esto estado. Ma che otra application usas o puedes recommender? 

Estoy usando,  con pocas diferencias respecto a Evernote, la aplicación gratuita de Notas Keep.

[pcmchan 0]

On 6/24/2024 at 5:31 AM, MrMuc said:

Sorting for reminders seems to be removed … this is a no go …  can’t believe this after tripling  annual fees to 79€.  if this is not put back to function asap I need to cancel this subscription. Already looking for an alternative… 

very disappointing 

Agreed

[MattSM 30]

On 6/28/2024 at 4:18 PM, AlbertR said:

Evernote with Tasks. That not a joke! Because I do not want to retype my reasons, see this post😉
Feel free to comment here or there - I try to collect a compound "Tasks wishlist" to be posted later...

 

 

I consider using the Tasks function "damage limitation", rather than an actual solution—the "solution" being to simply restore what worked perfectly well and was used by so many, prior to the 10.93 update.

My habit of summarising several scheduled reminders (individual notes) into a single, easy-access Task note (and the fact that date-sorted reminders are still available on the desktop clients) is what saved me from losing the overview over my many scheduled and/or time-sensitive tasks.

Bearing in mind that Evernote markets itself—in the very first sentence in its Android app description—as a "notepad, planner & daily organizer to take notes", except they've literally removed the ability to organize one's daily notes.

There was a suggestion for a workaround, using various sort functions, but this is a laborious and multi-step process (in the Android app, at least)...and it still doesn't allow the user to simply and immediately call up all notes with reminders attached to them, in chronological/date order, as before. (You can filter for reminder notes within a given period, but they are displayed seemingly at random; if there's an additional way to sort them by date order, I haven't found it yet.)

It's been a week since I submitted this issue (but via the "you will not necessarily get a response" channels), so I'll be opening a ticket shortly and will share with the forum what comes back.

[Jelle78 11]

23 minutes ago, MattSM said:

I consider using the Tasks function "damage limitation", rather than an actual solution—the "solution" being to simply restore what worked perfectly well and was used by so many, prior to the 10.93 update.

My habit of summarising several scheduled reminders (individual notes) into a single, easy-access Task note (and the fact that date-sorted reminders are still available on the desktop clients) is what saved me from losing the overview over my scheduled and/or time-sensitive tasks.

Bearing in mind that Evernote markets itself—in the very first sentence in its Android app description—as a "notepad, planner & daily organizer to take notes", except they've literally removed the ability to organize one's daily notes.

There was a suggestion for a workaround, using various sort functions, but this is a laborious and multi-step process (in the Android app, at least)...and it still doesn't allow the user to simply and immediately call up all notes with reminders attached to them, and in chronological/date order, as before. (You can filter for reminder notes within a given period, but they are displayed seemingly at random; if there's an additional way to sort them by date order, I haven't found it yet.)

It's been a week since I submitted this issue (but via the "you will not necessarily get a response" channels), so I'll be opening a ticket shortly and will share with the forum what comes back.

I totally agree. I also tried the workaround with the reminders. It's not working for me. I don't want a work around, for $100 a year I want it to work

[MystifyWayne 19]

I'm still having to battle on a daily basis with this nonsense on my Android devices. I'm starting to miss certain reminders and finding myself only catching up once in front of a computer - which isn't sustainable for me.

Thankfully my subscription expires in a couple of months so it's a nice chunk of time to investigate alternative options.

The lack of response and explanation is just as disappointing as the fact they removed perfectly good functionality in the first place.

[MystifyWayne 19]

Got myself all hopeful when a new Android update appeared today............... installed it and still just as useless. Anybody actually spoken to any humans at the Spoon company for any comment whatsoever?

[MattSM 30]

13 minutes ago, MystifyWayne said:

Got myself all hopeful when a new Android update appeared today............... installed it and still just as useless. Anybody actually spoken to any humans at the Spoon company for any comment whatsoever?

I managed to sneak my complaint to them by using one of the only remaining channels that will force them to open a ticket and get back to you, even if that channel wasn't strictly relevant to my complaint. This was just today, over lunch (CET). I'll post any response I get, but I see it did generate a ticket number, so I'm hopeful.

[MattSM 30]

Evernote's response (I'm not copying the whole email, as it relates to the part about migrating notes from EN to Notion, which I would only do if the Reminder functionality isn't restored).

I'm usually not bad at reading between the lines, but all I see here is an acknowledgement of what's missing. I don't detect any suggestion that they are actually working to restore it.

[MattSM 30]

And my response, as of just now:

[MystifyWayne 19]

Thanks for all that - I'd be interested to know if you get a response to the last part. What channel did you use to actually get a response?

As you say, it's all very cryptic and that doesn't tell me if it's just temporary whilst they migrate things - or permanent!

If they expect me to migrate to try to use tasks, then I'll be migrating to a different company.

[MattSM 30]

11 minutes ago, MystifyWayne said:

Thanks for all that - I'd be interested to know if you get a response to the last part. What channel did you use to actually get a response?

As you say, it's all very cryptic and that doesn't tell me if it's just temporary whilst they migrate things - or permanent!

If they expect me to migrate to try to use tasks, then I'll be migrating to a different company.

You know that section on the Evernote Help webpage with various boxes you're supposed to be able to click, in order to submit a ticket (which doesn't work either—it just leads you down a circularity of non-involvement)?

The only option that appears to force them to open a ticket is with "Account" questions (including log-in issues). Anything else regarding bug reports etc. will just get you an automated response saying they won't respond unless they need more information from you. The possibility that their paying customers might want information from them isn't a consideration, apparently.

Yes, as I said in my message to them, if the Reminder feature isn't going to be restored, then there's nothing to keep me with Evernote apart from nostalgia.

I'll post any response I get to this thread!

[MystifyWayne 19]

I got one of those useless e-mails telling me it would be fixed as a priority, but that obviously wasn't a human being responding.

The latest update made the word 'Notes' smaller (but still chops off the header of the first note) - I don't even mind if the reminder button moves - I just want a way to list my reminders by date. 

I think I'm going to give Notion a look over in the meantime but please do report back if you get further details. I will give them one more 'update' chance and then use the account contact as a way of trying to establish if I'm quitting or not.

One thing is for sure, if I do switch, I won't be coming back.

[MattSM 30]

@MystifyWayne Yes. I'll make a decision on the back of how they respond, too.

Did the email you receive specifically say that the missing Reminders function would be fixed? Or was it a general "We're looking into things, don't call us, we'll call you if we need to" automated message?

[MystifyWayne 19]

It was a general response to acknowledge a 'bug' I think............ nothing that I expect a human is involved with

 

Hello there,

Thank you for reporting this bug. We understand it's impacting your Evernote experience, and we apologize for any inconvenience this may cause. Here's some information on what to expect next:

Timing to fix the issue

The lifetime of a bug fix can vary significantly depending on multiple factors, including its reproducibility, severity, and complexity, and finding a solution usually requires thorough analysis, testing, and monitoring. We'll investigate it thoroughly and get it resolved as quickly as possible.

Updates on progress

In order to maximize our team's impact and ensure we can properly assist as many Evernote customers as we can, we're not able to follow up on every individual bug report. Please consider this email to be a confirmation that we have received your report and are prioritizing the bug fix accordingly! Our team may reach out for additional information to help us diagnose the issue.

In the meantime, the best way to stay up-to-date with our progress is by reading the release notes that accompany each new version of Evernote. They're always shown upon launch after an update, and can also be accessed via this webpage or your preferred app store.

[MattSM 30]

Yes, that's the generic bot-email response. I'll see if "Peter" responds.

[Jon/t 1,620]

11 minutes ago, MystifyWayne said:

I think I'm going to give Notion a look over in the meantime

I presume you'll have to change your workflows with Notion just the same as with the new version of Evernote... maybe even more.

[MystifyWayne 19]

7 minutes ago, Jon/t said:

I presume you'll have to change your workflows with Notion just the same as with the new version of Evernote... maybe even more.

Possibly, but if I have to change anyway, I want to make sure it's with a company where you can receive some semblance of customer service.

[MattSM 30]

Response received just now. I replied telling them that the Reminders filter/toggle doesn't allow for chronological / date-order sorting, which makes it virtually useless if you have multiple Reminder notes and organise time-sensitive work by order of priority (and I'm sure they're aware of that already)...but it's at least a positive, in my book, that they've at last acknowledged the issue and have confirmed they are working on it.

[AlbertR 689]

That's really good News 🙂. Wording is a promise...
Mentioned it in 042 - Sort Notes by Reminder Date

 

[MattSM 30]

2 minutes ago, AlbertR said:

That's really good News 🙂. Wording is a promise...
Mentioned it in 042 - Sort Notes by Reminder Date

 

Thanks, but I'm not from Evernote Help & Learning. I'm just the user who has been following up with them. (The person @ Evernote was "Zoe", if you want a name.)

[AlbertR 689]

Sorry, THX, corrected.

[MystifyWayne 19]

I hope they are working on it - some of their other new features look like they may be OK, but I refuse to even investigate them if my core functionality isn't working.

Thanks for the update!

[MattSM 30]

Absolutely, @MystifyWayne, regarding core functionality. Let's see, in the next update — or several.

[MattSM 30]

Reminders should be back, now (version 10.97.0).... I'm just updating now.

Edit: Oops, I got a bit carried away. I saw the upgrade announcement "Reminders are back", and assumed they actually were. They actually aren't 🙄

[Jelle78 11]

I had the same. According to the update info it should be possible the filter on upcoming reminders. I can't found out how. Is any body able to filter on upcoming reminders?

[MattSM 30]

@Jelle78 That's what I thought (or at least, it's the same on my side), so I wrote back to EN Support a couple of hours ago. I'll keep the thread updated.

[Jelle78 11]

@MattSM I found it. It's back😀

See screenshot below (dutch).

Click on the 3 dots in the right upper corner.

Click sort and select remindertime🙂

[Nathan T 58]

The option is there, but it doesn't seem to work...

[Jelle78 11]

1 minute ago, Nathan T said:

The option is there, but it doesn't seem to work...

In my app it seems to work. When I select the new option the selection is default on notes with upcomming reminders. 

[Nathan T 58]

Doesn't work for me. I get a mix of notes with and without reminders in seemingly random order, regardless of whether I sort by reminder date ascending or descending.

Also even if it did work its like 5 taps compared to the one it took before 🙄

[Nathan T 58]

Even if I filter to notes with reminders as well as sorting, it includes cleared reminders, and they're still all in random order.

[MattSM 30]

Yes, same for me as with @Nathan T.

The Filter toggle was already there and had been suggested weeks ago as a workaround.

What has changed is that there is now a Sort By feature called "by Reminder Time".

By default, my Reminder notes display at complete random, so it's useless to even have reminders. (If you have 4 or 5, maybe it's okay; if you have 40 or 50, forget it.)

When I toggle the "by Reminder Time" feature, nothing happens, whether sorting up or sorting down.

So I guess we're on the beta version of the solution to a problem of their own creating.

[Jelle78 11]

@MattSM@Nathan T

I think I found the issue/bug. The update seems to working good on my app. So I played with some with the settings to find the issue. 

When I besides the new feature "sort by reminder time" also use the filter to filter only on notes with reminders the notes with reminders are random (not in any order). When I deselect the filter to filter on notes with reminders the notes are back on upcomming reminder dates followed with notes without reminders.

[Nathan T 58]

That appears to be the case for me too, except it starts with past, done reminders. So I would have to scroll through hundreds of those to get to the current ones.

[Jelle78 11]

7 minutes ago, Nathan T said:

That appears to be the case for me too, except it starts with past, done reminders. So I would have to scroll through hundreds of those to get to the current ones.

@Nathan T I don't have many reminders in the past. I remove or move them or completely remove the note.

[MystifyWayne 19]

Yes, it's back in a different way.

I think it's been said above, but I can now sort my notes by Reminder date, which is a start.

However, it doesn't work when you add a filter - so you can filter on Reminders (which is what the app used to do with the 'Reminders' tab) - however, you can't sort this particular filter by date.

If that comes back, then I think we are back to where we were before they messed it all up?

I think.....

(Nothing ever seems that simple with Evernote)

[Juanmanuel 4]

No puedo ordenar por fecha y hora como antes. Por tanto me resulta inútil. 

[PinkElephant 8,730]

Should be fixed with 10.97 - at least on Android. On iOS the new feature seems to have a bug, wich disables it.

[Juanmanuel 4]

Desgraciadamente tampoco en la versión 10.97 para Android. 

Ya están tardando demasiado.

[agsteele 3,056]

3 hours ago, Juanmanuel said:

Desgraciadamente tampoco en la versión 10.97 para Android. 

Ya están tardando demasiado.

I received the Android app v 10.97 today.  I can now sort notes by Reminder Time. Open a notebook or all notes.  Tap the the three dot menu. Select Sort By and the choose Reminder time. You also select asvending or descending date order.

[Nathan T 58]

But if you have "done" reminders, it puts them all at the top, making the sort useless. And if you try to filter to notes with active reminders to counter that, it doesn't sort at all.

The old setup with the tab handled all this properly, while also being more convenient to get to.

[MystifyWayne 19]

23 hours ago, Nathan T said:

But if you have "done" reminders, it puts them all at the top, making the sort useless. And if you try to filter to notes with active reminders to counter that, it doesn't sort at all.

The old setup with the tab handled all this properly, while also being more convenient to get to.

I'm definitely finding this 'new' way of doing it, far more of a faff. If there was some way to create your own 'tabs' of filters, and if you could sort the reminder filter on date then we'd potentially have a better system than previously.

This new system is just awkward as I keep having to switch between reminder order and created/updated order depending on whether I'm working through my reminder list or trying to access a recent note without a reminder.

I sincerely hope there are further tweaks to come.

[KnutK 16]

1 hour ago, MystifyWayne said:

 

I sincerely hope there are further tweaks to come.

I would appreciate a search syntax addition for sorting! So a saved search can solve a lot problems.

[Juanmanuel 4]

Al no haber opción de clasificación por orden de fecha recordatorio, incluidas las fechas pasadas no modificadas, n me sirve Evernote. 

Estoy usando otra aplicación más simple pero que resuelve el problema. 

De momento Evernote abandonado. 

[MattSM 30]

On 7/19/2024 at 6:20 PM, agsteele said:

I received the Android app v 10.97 today.  I can now sort notes by Reminder Time. Open a notebook or all notes.  Tap the the three dot menu. Select Sort By and the choose Reminder time. You also select asvending or descending date order.

This doesn't work for me. No matter how I click Sort By, my Reminder notes are still all in a completely random order.

I've given up, at this stage—the Android app is no longer fit for purpose. I just use it to consult specific recent notes the titles of which I happen to remember, so I don't need to search for them in date order but can just type them into the search bar.

[KnutK 16]

6 hours ago, MattSM said:

This doesn't work for me. No matter how I click Sort By, my Reminder notes are still all in a completely random order.

Same here: random sort order. Not as expected in order of reminder date 😔

[Bookish realtor 2]

I emailed them about it, using the account inquiry route MattSM suggested. I got this reply and am wondering if it is just their stock response (“thank you for reporting this bug with the [fill in the blank]”) or if it really is a bug that they’re working on. What do you think?

 

Aug 6, 2024, 02:39 GMT+2  Hello, As I said in my original inquiry, the inability to sort notes by Reminder due date on the iOS app pretty much destroys my workflow and means I'll have to find another app. My question was whether you plan to restore this functionality. Please let me know. Amelia (Evernote Help and Learning)  Aug 6, 2024, 11:56 GMT+2  Hello there,   Thank you for reporting this bug with the Reminders tab and sorting!   We confirm that we are working to fix this issue and apologize for any inconvenience this may cause. Here's some information on what to expect next:   Timing to fix the issue The lifetime of a bug fix can vary significantly depending on multiple factors, including its reproducibility, severity, and complexity, and finding a solution usually requires thorough analysis, testing, and monitoring. We'll investigate it thoroughly and get it resolved as quickly as possible.   Updates on progress In order to maximize our team's impact and ensure we can properly assist as many Evernote customers as we can, we're not able to follow up on every individual bug report. Please consider this email to be a confirmation that we have received your report and are prioritizing the bug fix accordingly! Our team may reach out for additional information to help us diagnose the issue.   In the meantime, the best way to stay up-to-date with our progress is by reading the release notes that accompany each new version of Evernote. They're always shown upon launch after an update, and can also be accessed via this webpage or your preferred app store.   Troubleshooting We invite you to follow these troubleshooting steps and make sure to keep your Evernote apps updated to avoid missing out on the release with a fix.   We appreciate your patience and understanding—please don't hesitate to contact us with any other questions.   Kind regards, Amelia, Evernote Support Team Help & Learning | YouTube | Forums

 

 

[MattSM 30]

@Bookish realtor That's basically a stock email response, but with the added acknowledgement that the Reminder feature is messed up.

I updated to the latest Android app version today (10.100.1), and it still doesn't work. I'm no longer following this as closely as I was, as I've given up on a very good feature that Bending Spoons have not so much bent as snapped in two.

I now only use the app for notes that I'm currently working on (or have very recently worked on), the titles of which I can remember and can simply type into the search bar. For my purposes, it's no longer possible to use the app for anything productivity-related, and hasn't been since the end of June.

Below is an update email I sent to Evernote Support. I'll keep posting as and when I get round to it, but for now, I can only really work with the desktop client.

[MystifyWayne 19]

I certainly feel it is more difficult to work with, than a simple tab to flick to.

[MattSM 30]

That would be much too easy, apparently, @MystifyWayne.

[Bookish realtor 2]

Thank you, MattSM!

[MystifyWayne 19]

Seems that they have broken it again recently. 

Sorting by reminder sate worked for a little while, and now you can either order it starting with all notes that have no reminder OR reminders that are well into the future backwards

 

Completely useless!

[MattSM 30]

13 minutes ago, MystifyWayne said:

Seems that they have broken it again recently. 

Sorting by reminder sate worked for a little while, and now you can either order it starting with all notes that have no reminder OR reminders that are well into the future backwards

 

Completely useless!

I don't know about "again". From my side, it never worked. The Reminder sort-by-date feature was removed, then it was reinstated but in a non-usable way, because you could filter for reminders with dates, but the order was random instead of being chronological. Users in this thread suggested workarounds, none of which seemed to work, for me.

My last chaser email to EN Support was on Aug. 8, and I received an apologetic response only on Aug. 30, asking for full details of the issue again. I responded this morning, so I'll update this thread with any response received.

I've set my own reminder on this for a month from now, which reflects what I think of their responsiveness. We'll see...

[MystifyWayne 19]

For a while, I could sort by reminder date and it was usable. The tab system was far better of course, but I hoped it was slowly being sorted

Then I had some message that my notes needed 'reorganising' and it completely broke it!

Support are useless, and that's actually the bigger problem to me. I can accept errors and bugs far more than I can accept non communication.

[MattSM 30]

Just updating this thread with the latest responses received from EN Support, as promised.

The first image below is what I received on Friday, 30 August, after a silence of a month or more. I responded to that email with what must be the third explanation of what the issue is.

The second image is what I've just now received, by way of response.

On the positive side, it didn't take them nearly as long to reply, this time. On the negative side, the issue still isn't fixed. Back on the positive side, they profess to be hard at work to rectify the problem. Back on the negative side, I'm not sure I believe them.

We'll see...... 💀🙄💀🙄💀

 

[MystifyWayne 19]

2 minutes ago, MattSM said:

On the positive side, it didn't take them nearly as long to reply, this time. On the negative side, the issue still isn't fixed. Back on the positive side, they profess to be hard at work to rectify the problem. Back on the negative side, I'm not sure I believe them.

🤣

[AlbertR 689]

Hi @MattSM and others,
we all know (automatically generated?) text fragments from support. There's no need to paste them here as screen shots that disturb discussions. I'm also affected by lacking Reminder functionality (see 042 - Sort Notes by Reminder Date) and hope to get it fixed in near or at least forseeable time.

And I'm optimistic that persistent discussions will lead to positive results. See 073 - Following internal links (by simple click) should re-use the current note window as an example to similar annoying fails of EN10's UI:

• Many people added descriptions of effects
• Until now (we're at 10.104.3 in the moment) EN is working on that (see release notes 😉).
• They didn't succeed to fix is so far - but it is going better and better.
• They cannot work on all things the same time...

---

But coming back to the Reminders: I see the following effects:

• Reminder column in simple note lists (of notebooks or result of searches)
  • are available - but not sortable
  • have sometimes an up/down indicator - but with no effect
• Reminder tab
  • is visible only if the note list shows a notebook
  • shows sometimes notes with a blank Reminder information

@Federico Simionato Is it really such difficult to simply remove the (new) Reminders tab and make the Reminder column in all note lists sortable? 😤

 

[MrMuc 7]

I am not sure these guys from EN know what they are doing nor they are willing to deliver a solution which at least does in the newer versions what it did in the recent ones… They are just programming AI trendy things, which do not really work nor anybody needs. And on top of everything they triple the subscription for this *****. In a B2B business model they were already gone… but B2C seems to have different rules.
IMO the only answer is to terminate the contract asap… that is the only language these guys understand….

if anybody knows a real alternative, please let all know.

[MystifyWayne 19]

They may well not be able to work on all things at once, but they broke something! 

Whatever broke that shouldn't have even been released.

I don't care about all the fancy new things - I just want the basic functionality to work.

They should be prioritising fixing things they have broken, rather than adding it to a list of future 'improvements'.

I've just switched to monthly subscription from annual to give me a better chance to leave once I find a suitable replacement.

 

[MrMuc 7]

Good point… with monthly subscription…. Please let us know once you found an alternative…

[MattSM 30]

@MrMuc There's a subreddit for Evernote which is full of discussions on alternatives: https://www.reddit.com/r/Evernote

It almost feels like every other post there is either a complaint about BS's BS, or a request for info on alternatives.

 

[PinkElephant 8,730]

4 hours ago, MattSM said:

… or a request for info on alternatives.

Sure, usually a request for FREE alternatives.

Which is good for everybody who is subscribed - it means less and less money taken from improving product & service to subsidize the years long free ride of other users.

So just give them the alternatives, the faster they leave the better.

[MrMuc 7]

I was not requesting FREE alternatives explicitl , however reliable alternatives with functionalities which make sense. Not sure what the PM strategy of EN is at all…

[PinkElephant 8,730]

Make users pay, or leave.

For those who stay, improve the service. Let users decide if they find enough value to continue. Let more users decide whether they find enough value to join.

[MystifyWayne 19]

Surely that isn't relevant to this discussion?

I pay, and they've broken something that I now have to work around constantly. They are lucky there isn't an obvious rival to move to without a bit of work.

However, if they don't fix it within the next few months, I'll move to another service and change the way I work. I've already started deleting old notes periodically to make a transfer elsewhere slightly easier.

I thought I had value, but now it's much less so, and the support about it has lowered my confidence in the product. If I didn't have so many notes, I'd have left already.

I didn't mind the new features that I have no current intention of using, as long as they don't break current functionality - they did, and that's this discussion. Nothing about wanting freebies.

 

[MattSM 30]

Agreed, @MystifyWayne.

They offer both a free tier and various premium tiers, so it's incumbent on them to ensure what they offer is fit for purpose, regardless of which tier users choose.

As things stand, both the free and the premium tiers are hamstrung with basic feature dysfunctions, and the one that is the topic of this thread has been out of whack since April or May.

EN worked perfectly well before Bending Spoons acquired it, presumably with the same user demographic breakdown of paying vs non-paying, so telling users to either pay or leave is just a red herring.

Of course, if Bending Spoons announce that the free version is going to be phased out, then that's different. But again — off-topic.

[MrMuc 7]

I am not expecting anything for free, but basic functionality is a must even for 80€/ year. 

[PinkElephant 8,730]

2 hours ago, MattSM said:

EN worked perfectly well before Bending Spoons acquired it, presumably ...

Thankfully it's not me who needs to refresh your memory - just go back in the forum before January 2023.

In addition to what was visible back then in "imperfections", the old company had build a considerable amount of technical debt, mainly hidden in the backend.