janndk 693 Posted May 15 Posted May 15 Evernote 10.87.0 Android: Sketching not working, if started from the new front page button. 1
MvdH 502 Posted May 15 Posted May 15 Interestingly. 10.87.0 Android on Samsung Ultra S24. New note. Sketch is working. Both with finger and also with the pen of the phone. It works when starting from fresh app open and the sketch option on the new home page. Also it works when starting sketch from shortcut widget. Also works when starting fresh typed note and inserting a sketch section.
janndk 693 Posted May 15 Author Posted May 15 1 hour ago, MvdH said: Interestingly. 10.87.0 Android on Samsung Ultra S24. New note. Sketch is working. Both with finger and also with the pen of the phone. It works when starting from fresh app open and the sketch option on the new home page. Also it works when starting sketch from shortcut widget. Also works when starting fresh typed note and inserting a sketch section. Not working here 😕 EN 10.88.0 ANdroid update today. Bug not fixed. 1
mackid1993 1,471 Posted May 16 Posted May 16 I'm on 10.88.0 on a Pixel 6 Pro and sketch is working for me. What phone do you have? It could be an issue specific to your device like when there was an issue with the S Pen a while back. Have you tried force stopping Evernote and clearing cache... if not maybe try clearing data. 1
janndk 693 Posted May 27 Author Posted May 27 Total new installation. EN 10.89.1 android update today. Bug still not fixed.
mackid1993 1,471 Posted June 1 Posted June 1 Can repro, only when started from the home screen button. Not from within a note. 1
Evernote Expert agsteele 3,069 Posted June 1 Evernote Expert Posted June 1 Yes, that's my experience too. 1
janndk 693 Posted June 7 Author Posted June 7 EN 10.91.2 android update. Bug not fixed. Opened a new ticket: #3906386
janndk 693 Posted June 10 Author Posted June 10 EN 10.91.3 android update today. Bug not fixed. New ticket #3908073
janndk 693 Posted June 17 Author Posted June 17 EN 10.92.1 android update today. Bug not fixed. New ticket #3913213 1
janndk 693 Posted June 19 Author Posted June 19 22 minutes ago, mackid1993 said: 10.93.0, bug is fixed. Unfortunately, no
janndk 693 Posted June 19 Author Posted June 19 EN 10.93.0 android update today. Bug not fixed. New ticket #3914625
janndk 693 Posted June 19 Author Posted June 19 55 minutes ago, mackid1993 said: I see. You can sketch but it won't save. I can't even sketch. Can only draw a few dots or very short lines. (Sketching started inside a note works ok) 1 1
mackid1993 1,471 Posted June 19 Posted June 19 24 minutes ago, janndk said: I can't even sketch. Can only draw a few dots or very short lines. (Sketching started inside a note works ok) I know this doesn't help you. I did have that issue where you could only draw dots or very short lines. Now on 10.93.0 that is resolved on my Pixel 6 Pro. So maybe there is hope. I also was able to save it this time, so that must have been a fluke or I was impatient. sketch.mp4 1
FrancoisSteyn 0 Posted June 24 Posted June 24 I have a Samsung A55 5G, One UI 6.1 and Android 14. The build is EN 10.39.0 (1223516). When you start sketching, it makes a dot and after that nothing happens. You can't do anything.
janndk 693 Posted June 28 Author Posted June 28 EN 10.94.1 android update today. Bug still not fixed 👎 Seems that help/support is now finally totally closed? Can't open new tickets, can't even see old tickets 💩 1
FrancoisSteyn 0 Posted June 28 Posted June 28 "Seems that help/support is now finally totally closed? Can't open new tickets, can't even see old ticket" - Eventually people will start getting frustrated and start looking for alternatives. Hopefully Evernote can get their act together because it's been a great app up until recently where bugs don't get fixed after years of customer frustrations and support now looks like it's going downhill as well...
Level 5 PinkElephant 8,994 Posted June 28 Level 5 Posted June 28 Can’t tell much about usefulness, but the reaction time has improved a lot, as does the (automated) selection of help articles in the first answer to tickets. If you look closely at what you get, there is somewhere a link to follow up.
bmcl26 592 Posted June 29 Posted June 29 It definitely has improved I had a recent glitch with login into the Windows app and got an Automatic Response reasonably quickly, but this did not solve the problem, I uploaded more evidence specific to the issue and had a resonance from a Human within a couple of days, who fixed the issue. r
janndk 693 Posted July 4 Author Posted July 4 EN 10.95.1 android update today. Bug still not fixed 👎 New ticket #3925077
janndk 693 Posted July 5 Author Posted July 5 EN 10.95.2 android update today. Bug still not fixed 💩 New ticket #3925965
janndk 693 Posted July 11 Author Posted July 11 EN 10.96.1 android update today. Bug still not fixed 😒👎💩 New ticket #3930883 1
janndk 693 Posted July 13 Author Posted July 13 EN 10.96.2 android update today. Bug still not fixed 👎 New ticket #3932799
Friendship7 0 Posted July 14 Posted July 14 It's still not fixed. I can draw a few lines and then...nothing. I think stylus pen/inking support is unusable as it is. This is the feature I would mostly use. And when reading about all the bugs in the forum and in the play store, I think I'll better stick with OneNote... I don't get it, that instead of addressing all the issues with the existing functionality, they continue to create new features like Audio-To-Text, that only a small fraction of users will ever need.
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