Tasks with "Note unavailable"

[Mark Dry 1]

Hello all,

I have several tasks that are stuck, I can't change them in any manner and they do not show up in iOS app and do randomly on the web app. I assume this note was deleted and the tasks are now orphaned. I've tried logging out and remove data and uninstall\reinstall.  Any ideas how to remove these tasks would be much appreciated.

* EN 10.86.4 Desktop
* Windows 11

 

[Dave Green 278]

On 4/26/2024 at 12:52 PM, Mark Dry said:

several tasks that are stuck

Can't help but I have one on the Mac as well.  In addition to many other things, I tried rewording the task, which got me an error message but did not move things along (or change the task).  In my case, the task was complete.

Added 2024-04-28: Completed undeletable task also showing in web client.

[JosepValsCamps 0]

On 26/4/2024 at 18:52, Mark Dry dijo:

Hello all,

I have several tasks that are stuck, I can't change them in any manner and they do not show up in iOS app and do randomly on the web app. I assume this note was deleted and the tasks are now orphaned. I've tried logging out and remove data and uninstall\reinstall.  Any ideas how to remove these tasks would be much appreciated.

* EN 10.86.4 Desktop
* Windows 11

 

 

[JosepValsCamps 0]

Hello

We have the same problem

We have pending de solution and answer

[gazumped 12,213]

Hi.  We're mainly other users here... contact the company via feedback@evernote.com or Support.

[Tanzi 2]

I'm having the same trouble, tasks that were completed a long while ago are suddenly reappearing and cant' be deleted. I am a long time Evernote Professional subscriber. I have repeatedly signed out, uninstalled, reinstalled etc, with no resolution.   Any suggestions?

 

[gazumped 12,213]

2 hours ago, Tanzi said:

Any suggestions?

 

On 4/29/2024 at 4:31 PM, gazumped said:

Hi.  We're mainly other users here... contact the company via feedback@evernote.com or Support.

 

[John C Nab 2]

Ditto - same issues (stuck tasks that I cannot edit) with Tasks in a 'note unavailable'. Has anyone heard a solution from EN?

[John C Nab 2]

FYI - My support ticket was submitted one week ago. No response yet. Frustrating!

[gazumped 12,213]

2 hours ago, John C Nab said:

FYI - My support ticket was submitted one week ago. No response yet. Frustrating!

I'd be astonished if you got a response that quickly - they've been running very slow on anything that's not authentication or payment issues for weeks.  It may be getting slowly better,  but much patience is still required...

[janndk 693]

It seems that Evernote support is now finally closed. There is an AI collecting bug reports, and sorting what to forward to the development team and what to ignore. You don't get any real response - just an automated text telling you that your rapport is received.

[gazumped 12,213]

13 minutes ago, janndk said:

You don't get any real response

Well 1)  I'd say this is a real response,  and 2) "to help us route and respond to your enquiry" sounds like you'll get more later. 

This is actually the first practical sign we've had that Evernote is actively attacking the waiting times in Support,  and I'd say if they're finding ways to deal with routine stuff quickly,  route the development queries direct to the right team,  and maybe even give you a live human to talk to if you fall somewhere in the middle,  that's all positive stuff.  We've been winging that Support is too slow for a while - we can't dictate what methods they use to make it faster...

[Mark Dry 1]

I hope so, I submitted a support request after making this post and no word on a solution yet.

[janndk 693]

4 minutes ago, Mark Dry said:

I hope so, I submitted a support request after making this post and no word on a solution yet.

I have support requests made 5 months ago - but still not answered/fixed 😕😞

[VincentC 386]

Back to the original topic of issues with tasks...

In some older posts, folks had some success by changing the default task folder.  Maybe try that? 

 

Vinnie

[John C Nab 2]

I am not able to change the default task folder. I did change the default task note, nothing changed. Still have over 400 tasks with 'note unavailable' clogging my task list up!

[VincentC 386]

Well, the idea was a  long shot...    Another long shot: after changing the default task note, have you signed out of Evernote and signed back in? (By sign oust, I mean File/sign out.)

 

Vinnie

[John C Nab 2]

Yes - no change.

 

[VincentC 386]

Sorry, I am out of ideas.

 

Vinnie

[ronp 1]

I am having the same issue on my iPad and iPhone. I just submitted a support request.

[derrekcooper 2]

I have this happening on iOS on my phone, but notes are available as expected on iPad, MAC and web. 

On iphone Im using 10.101.4 (12228294)

[KnutK 16]

20 hours ago, derrekcooper said:

I have this happening on iOS on my phone, but notes are available as expected on iPad, MAC and web. 

On iphone Im using 10.101.4 (12228294)

Same situation here. Even log out and login again does not changed anything. 😞

[s2sailor 2,504]

I recently had this happen to both my iPhone and iPad.  Rent was just rolled out to both.  An uninstall and reinstall fixed this on both.  Logging out and back in had no effect.

[renneranderson 22]

I have the same problem on my iPhone and iPad but not on my laptop or browser. I have found that if I uninstall and reinstall Evernote, the tasks are again associated with their notes, but if I close the program and reopen it, the tasks are no longer associated with their notes. The same thing happens if I power off my iPhone or iPad and then power them back on.   As long as I keep the app running in the background and don't power off my phone, I can access the note associated with the task.  Close the app or power off my iPhone and I'm out of luck.  Renner Anderson

[s2sailor 2,504]

1 hour ago, renneranderson said:

I have the same problem on my iPhone and iPad but not on my laptop or browser. I have found that if I uninstall and reinstall Evernote, the tasks are again associated with their notes, but if I close the program and reopen it, the tasks are no longer associated with their notes. The same thing happens if I power off my iPhone or iPad and then power them back on.   As long as I keep the app running in the background and don't power off my phone, I can access the note associated with the task.  Close the app or power off my iPhone and I'm out of luck.  Renner Anderson

I am experiencing the same thing.  As long as the app isn't closed after a reinstall it will continue to work but once it restarts it cannot find the note and another reinstall is needed.  This appears to be RENT rollout related.  Every time it restarts or is installed I get the processing (optimizing) your content message.  Support ticket time.

[HVega 1]

In my case the orphaned tasks were only showing up in Windows 11 and not in Evernote Web. A complete uninstall of Evernote for Windows, including deleting the %AppData%\Evernote folder solved the problem.

[Tanzi 2]

On 6/3/2024 at 11:00 PM, gazumped said:

I'd be astonished if you got a response that quickly - they've been running very slow on anything that's not authentication or payment issues for weeks.  It may be getting slowly better,  but much patience is still required...

I submitted a ticket in July with no response other than the automatic one.  Very frustrating

[John C Nab 2]

It's been over 5 months since I submitted my original ticket (with several more since June). Still, no response, and my tasks are a mess with so many tied to a 'note unavailable.'

Anyone find a solution to fix this issue?

[Dave Green 278]

Mine disappeared quite a while ago.  I did not notice exactly when.  It could have been update or I could have permanently the note that was involved with the task but not being stated as involved (I manually permanently delete notes that are in Trash for over 30 days).

[Dave Green 278]

On 11/17/2024 at 10:03 PM, Dave Green said:

Mine disappeared quite a while ago.  I did not notice exactly when.  It could have been update or I could have permanently the note that was involved with the task but not being stated as involved (I manually permanently delete notes that are in Trash for over 30 days).

And with 

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