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Note history missing


Evan B

Idea

I had gone into a note of mine to export note history. There was a few years of export options I had in there. 

After looking through my initial selection, I decided to go back to the list and choose a different version.

When going back in, the entire history of backed up note version were gone and I can only see "current version". Has this happened to anyone else? 

Screenshot 2024-02-20 190625.png

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4 replies to this idea

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Hi, and welcome to the forums. This is new to me. It could happen if you chose to restore one of the existing options: the restored note would have a new note ID and no previous history. Same if you exported one or more versions and then imported them.

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Hi Dave,

Thanks for the reply. I did not restore, simply exported a selected saved older version of the note from a long list of date options. Separately I checked the current (not exported) version of the note's history and it's all missing. 

I have reason to believe that some very valuable personal writing was on an older version which I somehow can't seem to access anymore. Do you happen to know if Evernote offers any consultation or solutions for situations like this?

Thanks!

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Sorry to hear that! I believe it is possible for Evernote tech support to recover things that mere mortals cannot--at least I've heard of such reports. You'll have to contact support and start a ticket: https://www.evernote.com/SupportLogin.action. And then prepare for a very long wait--they're massively backed up. You'll get boilerplate responses at first, and have to assure them that you've updated, restarted, kissed the frog, etc., before anyone will pay real attention.

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