Jump to content

Access denied with correct email and password


Recommended Posts

Greetings,

I am attempting to use the Scannable app to get reciepts and invoices into my evernote.  I signed up and the app did not recognize my password or email.  I attempted to change the password.  I then logged out of my web application of evernote and Windows desktop appication.  I was able to log back in using the new password on both without incident, but your mobile app did not recognize the new password.  Now, neither the web app or desktop app will allow e access.  I have quite a bit of data in Evernote and hope  it is not lost.  I need to gain access to all three applications, desktop, web and mobile and would appreciate any help the tech team can provide.  THis has been quite frustrating as Evernote used to work perfectly.

 

Regards,

Patrick

Link to comment
  • Level 5*
11 hours ago, Patrickwc said:

would appreciate any help the tech team can provide.

Hi.  We're not the tech team - mostly other users here.  The Evernote.com website has a 'forgot password' link you can use.  Scannable has not been updated for ages...  suggest you look at other scanning apps like Adobe Scan or Microsoft Lens to import documents via 'share'.

Link to comment
  • Level 5*
22 minutes ago, gazumped said:

Scannable has not been updated for ages

Actually, and very surprisingly, an update (for iOS) showed up about a week ago.  
 

12 hours ago, Patrickwc said:

I am attempting to use the Scannable app to get reciepts and invoices into my evernote.

Try updating the app to see if that helps.

  • Like 1
Link to comment

THanks to all who responded.  My final solution was to utilize Adobe Scan, as Scannnable would not work, and input the email for Evernote to route it into the program.  Seems to be working just fine.  I appreciate the suggestions.

  • Like 2
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...