Can't downgrade from Personal to Free plan

[lob 5]

From Accounts --> Billing there is no longer the option to downgrade to Free. My only option to avoid a steep $$$ increase in January next year is to fully cancel my account. Is this some type of error on their part, or by design. Btw their "help" chat bot is a joke.

[Jon/t 1,753]

There should be a link to cancel subscription near the bottom I think. Not near a pc to check right now though. 

[lob 5]

I'm not looking to cancel, just downgrade to free. Both their chatbot help and a google search advises me to go to Billing --> Account Level and select UPDATE !!!

[gazumped 12,227]

Scroll all the way down the page - check out the very bottom,  just above "Terms of Service".  

[lob 5]

Ok I get it, cancelling your plan is not cancelling your account. Confusing though. I'm CHANGING or downgrading (to the FREE plan) not cancelling.

Thanks for your help. 

[lob 5]

Ok so here's a tip for anyone wanting to save money. I just downgraded my plan to FREE and after a couple of BS screens begging me to stay, this 40% off offer appeared. I still cancelled though. Time to move on.

 

[PinkElephant 9,018]

Nobody is begging you (do you need the expression for your EGO ?). They offer you a 1 year discount, similar to other 1 year discount offers they had been running. Remember Black week ? Yes, that one.

You could have taken it. If you don't think it has enough value for you, you skip it. And then you leave, as Free is a trial now, and you already know everything you need to know.

This is one of these decisions normal people take in a minute, and don't feel the need to brag about it. Need applause ? OK: 👏🏻👏🏻👏🏻

And farewell.

[Grant837 155]

56 minutes ago, PinkElephant said:

Nobody is begging you (do you need the expression for your EGO ?). They offer you a 1 year discount, similar to other 1 year discount offers they had been running. Remember Black week ? Yes, that one.

You could have taken it. If you don't think it has enough value for you, you skip it. And then you leave, as Free is a trial now, and you already know everything you need to know.

This is one of these decisions normal people take in a minute, and don't feel the need to brag about it. Need applause ? OK: 👏🏻👏🏻👏🏻

And farewell.

Really?  Was this reply necessary?

[PinkElephant 9,018]

1 hour ago, Grant837 said:

Really?  Was this reply necessary?

Same question.

[lob 5]

My subscription cost basically doubled. So yeah, I did feel the need to downgrade to free. I'm still with Evernote (as far as I know), just somewhat restricted.

...Just trying to help others save money by posting the discount offer. Jez.

[Grant837 155]

On 12/15/2023 at 12:06 AM, PinkElephant said:

Same question.

Yes,  we all occasionally need some community feedback on how others perceive our communications with others... me included.