Missing Images

[Evernote_Mike 0]

I have noticed today, that some of my images are missing from notes. I have checked on my PC, iPad etc and they are gone.

I can also confirm that the images were there as I have opened a previous backup and they are there.

This is not good. What is being done about this?

[Jon/t 1,613]

Try the web version as this is kind of the master version of the app and its directly connected to the database.

If they are not there then contact support.

[Evernote_Mike 0]

I have just tried and they are note on the web version.

What is the best way to contact support? is there a link? thank you

[Jon/t 1,613]

Also have a quick look at the note versions as well.

Here's the support link:

https://help.evernote.com/hc/en-us/requests/new

[Evernote_Mike 0]

Thank you!

What do you mean by the note version?

I have looked on my PC application, on my iPad app & the web browser

[Jon/t 1,613]

Three dots top right of a note and go for Note History. This is only for paid plans but it contains the notes version history.

[Evernote_Mike 0]

I am paying for my plan. On the three dots I only see:
Reminder
Save as template
Present
Print
Email
Delete
Customize

[Jon/t 1,613]

If you have the Present option is sounds like you're using the old legacy app?

I can't remember where note history was as its been a few years since I used it... it did have the feature though.

I'm using the Version 10 desktop app and my 3 dots gives me:

[PinkElephant 8,708]

In the old clients, note history was hidden in note information, as a text link in the lower part of the note history box, if I remember it correctly.

[Evernote_Mike 0]

Thank you for the image etc. I am using the old app and I cannot see that option. However, I have just checked the online version and I can see the option with a number of dates going back in time (By the looks of things it may even go back to year the note was created.

Is my next step to try and restore each of the dates until the images return? Is there anything to be gained by exporting as an Evernote XML.

Even if one of the previous dates restores the images, this does not give me comfort as to what went wrong and more importantly how many of my other notes have suffered the same fate.

Thank you for your help and guidance on what to do next.

[Jon/t 1,613]

Try restoring one of them on the web and see if the image is there.

Otherwise contact support. Images going missing is important and they would want to know.

[Evernote_Mike 0]

Thank you, I will give the restoring a try. I have already contacted support and will add to the support feed my findings

[amwls100 0]

I had a similar issue once, and it turned out to be a syncing problem between my devices. Have you tried re-syncing or logging out and back in? Worked for me.