"Your latest changes will not sync" note leading to missing text

[agber 0]

Hi,

Yesterday I wrote a few paragraphs in a note, and then today was surprised to see that I could not find those paragraphs at the top of my note where I had put them. At the top of the note were two banner messages from evernote at the top: "Note conflict: A copy of this note was made (View note)" and a red one, "Your latest changes will not sync. The account or note has reached its limit. Learn more. (Undo changes)" See my attached screenshot 1 to see these two notifications at the top of my note. It also says "view only" at the bottom of the note. (I have redacted some irrelevant aspects of my screenshots with the colored rectangles for my own privacy.)

However, if I click "view note", it seems to have resolved a different issue, and that note has a different paragraph in it i wrote either yesterday or the day before which doesn't appear in the original note, but is still missing the key paragraphs I reference above. So that seems irrelevant to the issue at hand.

In the thumbnail version of this note with the banners at the top, I can see the beginning of the missing paragraphs I want to access at the top of the thumbnail text of the note ("Use: a man who imagined an anarctic scam..."), as I show this in the seccond screenshot, but when I open this note the text isn't there, and only older text is (see first screenshot).

If I search for a keywords from the missing paragraphs which appears in the thumbnail text (e.g. "anarctic", I realize my thumb missed typing a T when I originally wrote it) in the general search, this note with the red banner at the top shows up as the only hit, seeming to suggest that the word is in the note, but when I open the note and go looking for those words at the top of the note where they should be, they aren't there. The paragraphs also aren't there when I use the search function for the word "anarctic" within the note (fourth screenshot).

I know that somewhere in the system the full missing paragraphs are present, not just the first few words in the thumbnail, because if I search for a keyword I remember being in the missing paragraphs that isn't in the thumbnail, like "planetary", in the global search function, this note appears as the only result (fifth screenshot). However, when I search for "planetary" WITHIN the note I get zero hits.

I would really, really like to recover those paragraphs which are visible in the preview but which aren't in the note when I open it, thanks seemingly to this overflow error. Could someone please help me do this? They're clearly in there somewhere :((((((( Any help would be much appreciated. I don't want to click "undo changes" unless I'm absolutely sure that will recover them. Something tells me it will remove even more text rather than add these missing paragraphs.

[Dave-in-Decatur 4,014]

Welcome to the forums, @agber. This sounds like a really knotty problem. The forums are mainly user-to-user, and you're probably going to need to contact Evernote Support about this. If you're on a Free account, you can subscribe to Personal for just one month. This will give you access to Support, and also access to your Note History, which is maintained for all accounts but can only be accessed by paying subscribers. So it might be worth the month's subscription to see if the content can be recovered from the history.

If you are indeed on a Free account, the business about "The account or note has reached its limit" might also make sense. Quite a number of Free users are reporting that they are suddenly getting notices that their accounts will now be limited to 50 notes and 1 notebook. I don't know if you've seen that, or whether you've simply bumped into the general limits of a Free account (system limits info here). Wish I could tell you more, but this is as much as I know. Hope it's some help.