wxdxhx 0 Posted November 12, 2023 Share Posted November 12, 2023 (edited) The subject line says it all. I had an Evernote free account on my Samsung Galaxy smart phone, and used it to keep personal notes on my phone. At some point, I upgraded my phone and e-mail address for a variety of technical reasons. Today used Evernote to build a list of job prospects I found online, to help my daughter (who I believe could use some help, having been out of work for several months). I was going to e-mail this note to her, and noticed my original email address had changed, so I attempted to add my current email address to my Evernote app. Before I knew it, my old content had vanished. I tried to log in using my original email address, but was told I had changed my password 771 days ago, a bit over two years. Now I have a new account, and have no access to my old account and existing content. I can't get a clue as to my old password, because it's being sent to my old email address, which hasn't existed for well over a year. Am I screwed, or what? There appears to be no way to contact Evernote other than this forum (or to wade through a menu of all the possible things they already thought of, none of which comes close to my need). I'd sure like to have a clue, but the prospect seems remote. Edited November 12, 2023 by wxdxhx clarifying some wording Link to comment
Evernote Expert agsteele 3,060 Posted November 13, 2023 Evernote Expert Share Posted November 13, 2023 My favourite search engine pointed me to the Evernote help pages which included a link to submit a request for help from Evernote support. https://help.evernote.com/hc/en-us/requests/new?guest=true Submit a request for the Account area. Expect a wait of 10-14 days for your response. You'll need a new Email address that isn't the one you used to create your new, empty account. Link to comment
SoulCoachMo 1 Posted November 16, 2023 Share Posted November 16, 2023 I am in the same situation - I do not have access to the email account listed, and cannot reset the password, which it keeps asking me to do to 'reactivate'. I'm SO freaking frustrated. I created a new empty account to send a message a week ago, and again today. Is there anyone there at all????? Please help! Link to comment
Level 5 PinkElephant 8,834 Posted November 16, 2023 Level 5 Share Posted November 16, 2023 Posting twice does not raise your chances of an answer. See the other posting, it was answered. Link to comment
rita33 0 Posted March 12 Share Posted March 12 I am in the same boat. I contact support, explained that it was an old Account and I no longer had any access to the email. I even so far as to explain what some of the material in my old account could be. I had kept notes and quotes, scenes, etc for books I was working on. They told me they couldn't help me at all. I have to try to start over from memory or see if I was lucky enough to put that information somewhere else Link to comment
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