Seems Evernote on Android 14 w/Gboard stopped working with keyboard

[Andy Fra 5]

I'm running Evernote 10.57.2 on Android 14 on Google Pixel 3a.  On Nov 2, 2023, all of a sudden, Evernote stopped working with Gboard (Android-Google keyboard).  When I go to type anything anywhere in Evernote, whether into a search box, a note Title or Body...anywhere, the keyboard appears as if to let me type, and then immediately disappears.  I have rebooted my phone.  I have uninstalled and reinstalled Evernote (which takes Evernote a long long time to resync to point where app becomes usable again...my notes database is large stretching back many many years).  Still, when all is said and done, the bug remains.  Just appeared today.  What's going on Evernote?

-Andy

[makerr 0]

Experiencing the exact same problem since yesterday on my iPad.

[Sinnyccc 1]

Same problem here using Microsoft keyboard yield the same result.  Samsung S21 

[Vivek Bheda 0]

I am facing the same issue. I tried logging in from iOS and the issue persists there too. Please let me know if you come across any solution. 

[nrpardee 4]

I haven’t tried all you have, but seeing the Same problem.. so frustrating. And same problem on iPad.

11/3/23 edit. I submitted a ticket to evernote with logs. Hoping...

Edited November 3, 2023 by nrpardee
Additional information

[Danny Aidan 0]

Same here, the keyboard disappears like its blocking me.

[Andy Fra 5]

I'm noticing another weirdness...not sure if it's related.  My default notebook is very large.  On my Android phone (Google Pixel 3a), my default notebook either doesn't show up in the list of notebooks, or it shows up twice.  Very strange.  On my desktop (MacOS) everything is still fine.  So I logged into web browser and switched my default notebook to a notebook with few notes.  In past Evernote bugs which have made their app unusable, doing this fixed things.  Not this time.  My old default notebook still shows up twice in list of notebooks even though it is no longer default notebook.  And the Gboard on my Android phone still disappears before I can type on it within Evernote.  This essentially renders Evernote 100% unusable for me on Android.  VERY frustrating.  The main point of Evernote is simply to work.  To allow me to take and read and share notes at my desk or while mobile.  Now 100% broken for me while mobile.  And my historical experience is that Evernote will be 100% out of commission for me due to bugs 1-2 weeks per year.  Very bug-prone on new revisions.  Not good enough!

[Jim1960 0]

Same issue.  No love on anything I've tried.

[MBASSANI983 0]

e? Cosa si può far fare io. Lo stesso problema lo sto riscontrando un

[makerr 0]

2 hours ago, Fatima Ansari said:

It seems like you've already taken some troubleshooting steps. This issue might be related to the recent Android version. Here's a concise forum reply:

"I've experienced the same issue on my Pixel 3a with Android 14 and Evernote 10.57.2. It appears to be a compatibility problem with Gboard. I've tried rebooting and reinstalling Evernote, but the issue persists. Hopefully, Evernote will address this in an update soon."

The issue is occurring on other platforms as well, such as iOS

[Dave-in-Decatur 4,014]

Has anybody reported this to Evernote Support? Since a number of people are experiencing it, and no one here on the forum has any way of fixing things, contacting support to let them know what's happening would be the best way to go (though they seem to be pretty overwhelmed at the moment).

[Jim1960 0]

Funny thing.  Mine just started working on it's own.  Don't know what to say.  

[nrpardee 4]

You'll see in my note above I reported this to Evernote. Like @Jim1960 it just started working again. I did nothing, heard nothing.

 

[nrpardee 4]

I just received a response from support that they made a backend change that corrected the problem. As you can see in my above post, the problem went away. I hope it has done so for others. 

I would say this is a fairly decent response. Support request sent via email on the third (although the first posting on this thread was on the second), fixed sometime on the fourth, notified early on the sixth. We don't know, though, when they first found out about it. Of course one would like faster response on an app we rely on multiple times a day such as Evernote, but it's impossible to get help on so many apps this actually doesn't look bad. And it's within a just over a 48 hour window which is pretty normal for email support.

[Andy Fra 5]

Thanks to everyone who provided insights and helped confirm that this indeed was a bug seen by others and not just me.  And thanks @nrpardee for submitting a ticket.  I was traveling to a funeral (with my mobile device, unable to use Evernote) and simply didn't have a chance to file the bug.  I appreciate you filing.  And that bug is now fixed for me too as part of an auto-downloaded update.

I would agree with you the response time was reasonable.  I was out of operation from late Wednesday until sometime Saturday when my Evernote auto-updated.  My frustration is that this is a recurring thing with Evernote.  It seems I lose 3-4 days operation a couple times a year with Evernote.  It feels like Evernote does not do enough regression testing on their new releases and new and significant bugs are introduced as part of releases taking down large swaths of users.  I don't have that experience with other critical apps I run on my Android phone like Todoist, Gmail and the rest of the Google suite, and others.  Unfortunately, Evernote stands out in this regard for me.  But again, I do appreciate that they do eventually fix the bugs that get introduced.  And I do feel the Evernote functionality is just right for what I use it for...cross-platform daily note-taking.