Notes regularly losing images and being saved that way

[aaronbrownsound 2]

I'm regularly losing all my images with my notes. This is critical as those images are a key component to my note taking.

On Windows in the Evernote App I'd open notes and no photos would show. The restore didn't work either. It was as if it wouldn't load the images. Then if I added text I think it saved them without any images so I'd get in a bad state.

I just tried a reinstall on Windows and hope it was a fluke with how things were loaded.

 

What can make this occur? 

[Dave Green 261]

I don't know, have you check your note history to see if they can be recovered?

[aaronbrownsound 2]

I did and it failed to recover them. I could see them in the history, and they had images, but clicking recover and even importing failed to recover them. Very odd and troublesome behavior.

[AlbertR 707]

4 hours ago, aaronbrownsound said:

I did and it failed to recover them.

I highliy recommend to contact support (https://help.evernote.com/hc/requests/new) because we've never heard about such a fail.

Support will ask you to provide activity logs to narrow down the problem and help to avoid it in future. THX