crispinb 8 Posted December 24, 2010 Share Posted December 24, 2010 I'm now on day 4 of my Evernote (Mac) client being inoperable. After a short sequence of email communication with support, it doesn't appear that I'm any closer to having the client working again. I know that support is a busy and thankless task, but I would expect (a) that my emails would be read properly (which seems not to be the case as I was initially advised to do exactly what I had already outlined in my first email), and ( that I'd be informed about what was being done about the problem, what I might do to help, etc (no communication today, some 36 hrs after my last reply to a not-very-useful support suggestion). There are mitigating factors---it's probably a difficult time of year, there's a time-zone delay as I'm in Australia---but I think it's reasonable to hope for better support with a critical problem. Link to comment
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