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Unable to create a new note in Evernote iOS app


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Posted

Since the latest iOS update I am unable to create a new note on Evernote iOS app. Seems to work fine in the MacOS app. Whether snapping a picture from the camera or just creating a blank note, the app hangs during the creation operation and I have to exit. I tried deleting the app from the phone and reinstalling and the behavior is the same. Can anyone advise? Thank you.

  • Like 1
  • Evernote Expert
Posted

Hi.  Try powering the phone off and on again before reinstalling?  That's about all we have on mobile tech issues.  Also contact Support if you can...

Posted

Thanks for the answer. I followed your steps and still have the issue. It appears that the "Create Note" screen stays in that blank state (see screenshot) for a few minutes then eventually creates the note. 

Can I ask how to submit a ticket to Support? I can't see how to do that from the app or the website. 

IMG_0058.PNG

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  • Level 5
Posted

At the moment the 10.53 iOS app is painfully slow when creating a note. It sometimes takes minutes, on reasonably new devices with current iOS.

EN is aware of it, a fix is expected this week.

  • Level 5
Posted

Well, 10.53.1 is out - and it didn’t fix the issue. It still takes between 20-40 seconds on my iOS devices to create a plain, empty new note.

A logout and a forced restart didn’t change anything. It seems the next ticket is needed.

  • Like 1
  • Evernote Expert
Posted
8 minutes ago, PinkElephant said:

it didn’t fix the issue.

Oh. Darn.  Back to the drawing board...  I haven't made it to any (Android) updates yet.  Good luck with the ticket!

  • Like 1
Posted

Hi guys,

luckily you are facing the same issues. Same on my iPad, 20-40 seconds to create a plain new empty note.

Unfortunately I tabbed around to much and now it's syncing again my ca. 10.000 notes, which will take ages again ... :-((

Posted
3 hours ago, PinkElephant said:

Well, 10.53.1 is out - and it didn’t fix the issue. It still takes between 20-40 seconds on my iOS devices to create a plain, empty new note.

A logout and a forced restart didn’t change anything. It seems the next ticket is needed.

Is note creation much faster with a disconnected network?

Posted
2 minutes ago, eric99 said:

Is note creation much faster with a disconnected network?

That's what I was assuming too, but at least for me it wasn't

  • Sad 1
Posted
27 minutes ago, PinkElephant said:

Oh man - currently some patience is highly recommended.

Painful, after it worked quite well for a long time meanwhile

Posted

I am having the same issue on both iPhone and iPad.  I have just submitted feedback from the iPhone app.

  • Like 1
Posted

Evernote iOS is unusable at the moment.

Creating a new note takes 40 secs until you can start to enter something.

From your previous comments, I understand that some of you guys have raised a ticket.

Does anyone of you guys know if they work on it and when we can expect to see this issue being fixed?

Cheers,

JustMatt

  • Level 5
Posted

From informed users (not EN directly) it seems there should be a new release due this week, that should reduce the noise creation time.

Meanwhile I create some unused notes in advance, and pick up one of them when I need one. It‘s a PITA, but it works.

Posted

Thanks for sharing @PinkElephant

Good idea to create some blank notes in advance, in order to fill them with your stuff. It's a PITA indeed!

I believe it's a larger problem, as syncing feels significantly slower as well.

Posted

Still waiting in updates on the ticket. I'm seeing it also take 40+ seconds to synch on the iOS app. It's possible the CREATE scenario is linked with that. 

  • Evernote Expert
Posted

The slow create issue is acknowledged and we're told that it is getting attention with a resolution on the way.

  • Like 1
Posted

iOS is broken (with no solution per support until the next major release), I have tested across iOS, padOS, W10 and W11.

45-60 seconds for new note or delete

30-45 seconds open a note

This is pretty weak for a paid service SLA wise, I do wonder sometimes if anyone at Broken Spoons uses the platform.

 

 

Posted

Same problem 10.53.1.  Unable to create new notes.  Deleting and reinstalling doesn’t solve the issue.

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