Jordan Vinarub 4 Posted August 12 Share Posted August 12 Since the latest iOS update I am unable to create a new note on Evernote iOS app. Seems to work fine in the MacOS app. Whether snapping a picture from the camera or just creating a blank note, the app hangs during the creation operation and I have to exit. I tried deleting the app from the phone and reinstalling and the behavior is the same. Can anyone advise? Thank you. 1 Link to comment
Level 5* gazumped 10,687 Posted August 14 Level 5* Share Posted August 14 Hi. Try powering the phone off and on again before reinstalling? That's about all we have on mobile tech issues. Also contact Support if you can... Link to comment
Jordan Vinarub 4 Posted August 14 Author Share Posted August 14 Thanks for the answer. I followed your steps and still have the issue. It appears that the "Create Note" screen stays in that blank state (see screenshot) for a few minutes then eventually creates the note. Can I ask how to submit a ticket to Support? I can't see how to do that from the app or the website. 1 Link to comment
Level 5* gazumped 10,687 Posted August 14 Level 5* Share Posted August 14 Hmmn. If you can get back to the app, there should be a Support link in Settings; otherwise https://help.evernote.com/hc/requests/new Link to comment
Level 5 PinkElephant 6,720 Posted August 14 Level 5 Share Posted August 14 At the moment the 10.53 iOS app is painfully slow when creating a note. It sometimes takes minutes, on reasonably new devices with current iOS. EN is aware of it, a fix is expected this week. Link to comment
erichong 5 Posted August 16 Share Posted August 16 I also have the same problem, I have responded to Evernote and it is now being processed 1 Link to comment
Jordan Vinarub 4 Posted August 16 Author Share Posted August 16 Thanks. I submitted a ticket as well. It was looked at then escalated a couple days ago. I haven't heard back yet. 1 Link to comment
Level 5 PinkElephant 6,720 Posted August 16 Level 5 Share Posted August 16 Well, 10.53.1 is out - and it didn’t fix the issue. It still takes between 20-40 seconds on my iOS devices to create a plain, empty new note. A logout and a forced restart didn’t change anything. It seems the next ticket is needed. 1 Link to comment
Level 5* gazumped 10,687 Posted August 16 Level 5* Share Posted August 16 8 minutes ago, PinkElephant said: it didn’t fix the issue. Oh. Darn. Back to the drawing board... I haven't made it to any (Android) updates yet. Good luck with the ticket! 1 Link to comment
JustMatt 5 Posted August 16 Share Posted August 16 Hi guys, luckily you are facing the same issues. Same on my iPad, 20-40 seconds to create a plain new empty note. Unfortunately I tabbed around to much and now it's syncing again my ca. 10.000 notes, which will take ages again ... :-(( Link to comment
Level 5 PinkElephant 6,720 Posted August 16 Level 5 Share Posted August 16 Oh man - currently some patience is highly recommended. Link to comment
eric99 835 Posted August 16 Share Posted August 16 3 hours ago, PinkElephant said: Well, 10.53.1 is out - and it didn’t fix the issue. It still takes between 20-40 seconds on my iOS devices to create a plain, empty new note. A logout and a forced restart didn’t change anything. It seems the next ticket is needed. Is note creation much faster with a disconnected network? Link to comment
JustMatt 5 Posted August 16 Share Posted August 16 2 minutes ago, eric99 said: Is note creation much faster with a disconnected network? That's what I was assuming too, but at least for me it wasn't 1 Link to comment
JustMatt 5 Posted August 16 Share Posted August 16 27 minutes ago, PinkElephant said: Oh man - currently some patience is highly recommended. Painful, after it worked quite well for a long time meanwhile Link to comment
mtrepetto 1 Posted August 16 Share Posted August 16 I am having the same issue on both iPhone and iPad. I have just submitted feedback from the iPhone app. 1 Link to comment
JustMatt 5 Posted August 22 Share Posted August 22 Evernote iOS is unusable at the moment. Creating a new note takes 40 secs until you can start to enter something. From your previous comments, I understand that some of you guys have raised a ticket. Does anyone of you guys know if they work on it and when we can expect to see this issue being fixed? Cheers, JustMatt Link to comment
Level 5 PinkElephant 6,720 Posted August 22 Level 5 Share Posted August 22 From informed users (not EN directly) it seems there should be a new release due this week, that should reduce the noise creation time. Meanwhile I create some unused notes in advance, and pick up one of them when I need one. It‘s a PITA, but it works. Link to comment
JustMatt 5 Posted August 22 Share Posted August 22 Thanks for sharing @PinkElephant Good idea to create some blank notes in advance, in order to fill them with your stuff. It's a PITA indeed! I believe it's a larger problem, as syncing feels significantly slower as well. Link to comment
Jordan Vinarub 4 Posted August 22 Author Share Posted August 22 Still waiting in updates on the ticket. I'm seeing it also take 40+ seconds to synch on the iOS app. It's possible the CREATE scenario is linked with that. Link to comment
Toralv 0 Posted August 22 Share Posted August 22 Same issue here. Evernote 10.53.1 (1208256) Link to comment
Evernote Expert agsteele 2,564 Posted August 22 Evernote Expert Share Posted August 22 The slow create issue is acknowledged and we're told that it is getting attention with a resolution on the way. 1 Link to comment
gboyd 11 Posted August 23 Share Posted August 23 iOS is broken (with no solution per support until the next major release), I have tested across iOS, padOS, W10 and W11. 45-60 seconds for new note or delete 30-45 seconds open a note This is pretty weak for a paid service SLA wise, I do wonder sometimes if anyone at Broken Spoons uses the platform. Link to comment
Evernote Expert agsteele 2,564 Posted August 23 Evernote Expert Share Posted August 23 @Federico Simionato is the product lead at EN. He seems to think the fix is anticipated in 10.53.2 see end of this post Link to comment
JustMatt 5 Posted August 23 Share Posted August 23 @agsteeleThanks for sharing! Keep fingers crossed Link to comment
Seatown 0 Posted August 23 Share Posted August 23 Same problem 10.53.1. Unable to create new notes. Deleting and reinstalling doesn’t solve the issue. Link to comment
JustMatt 5 Posted August 24 Share Posted August 24 Evernote 10.53.2 is available in App Store. Creation of notes works like a charm. 👍🙂 Link to comment
Jack Sax 0 Posted August 24 Share Posted August 24 Concur, it works again. thankfully. Link to comment
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