Puneeth Reddy 0 Posted July 19, 2023 Share Posted July 19, 2023 Hey guys I have encountered a white screen while trying to open the updated app. The app was not responding so I reinstalled the app. After logging in with my account I was surprised all my notes are gone as if this is a new account. I have very important data in my notes. Need help to recover them. Link to comment
Evernote Expert agsteele 3,059 Posted July 19, 2023 Evernote Expert Share Posted July 19, 2023 The usual cause of the lost notes is that you have accidentally created a new, empty, account. Log out and then log back in being sure that you used the correct Email address and password. Link to comment
jessicaker2000 3 Posted July 20, 2023 Share Posted July 20, 2023 I'm having the same issue. I enter my passcode and then it just goes to a white screen. I did not make a new account. Link to comment
Evernote Expert agsteele 3,059 Posted July 20, 2023 Evernote Expert Share Posted July 20, 2023 @jessicaker2000 Have you tried uninstalling and reinstalling? Link to comment
gsmith1030 0 Posted July 22, 2023 Share Posted July 22, 2023 Hi all, I'm having the same issue. I just got a new phone yesterday, and when I logged in, all of my work notes are gone! I tried logging into the web version, but with the same issue, all my notes are gone. I've tried uninstalling the app, and re-installing, and still no luck, there is nothing in my trash, and it has been working as of thursday afternoon. I also have not made a new account. I've had this one since 2019. Link to comment
Level 5 Dave-in-Decatur 4,006 Posted July 24, 2023 Level 5 Share Posted July 24, 2023 On 7/22/2023 at 6:45 PM, gsmith1030 said: Hi all, I'm having the same issue. I just got a new phone yesterday, and when I logged in, all of my work notes are gone! I tried logging into the web version, but with the same issue, all my notes are gone. I've tried uninstalling the app, and re-installing, and still no luck, there is nothing in my trash, and it has been working as of thursday afternoon. I also have not made a new account. I've had this one since 2019. Welcome to the forums. With respect, if there are 0 notes, not even headers but no notes at all, and 0 in trash, then the likelihood is that you did accidentally create a new, empty account, which is very easy to do by simply logging in with a different email address. If you're absolutely sure you're using the right credentials, then you need to contact Evernote support: https://help.evernote.com/hc/en-us/requests/new. Link to comment
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