Android to laptop sync attempt unsuccessful, no note duplication alert, info not in note history, info lost

[mp7777 0]

Worked on note on phone, went to laptop to continue, made sure to refresh on phone, may not have waited long enough on laptop, started typing the note then realized it didn't sync, no note duplication alert came up, looked into note history, all the work I did on my android before switching to laptop is not there.  Also, now not showing on android.  It was alot of work, please tell me it is not lost.

[mp7777 0]

no phone support, no responses; I might have to eventually find another note platform...

[agsteele 3,059]

There is a continuing problem with some accounts experiencing occasional data loss.

So that could be the case for you. Are you on a Free account or one of the paid subs? There is no support for Free. Otherwise you can go to https://help.evernote.com/hc/en-us/requests/new

 

[mp7777 0]

Paid sub, already submitted a request, waiting for a response, in need of assistance.

[mp7777 0]

Are saying my data may be lossed?  If so, do you find that acceptable?

[PinkElephant 8,780]

We are users here. Is it of importance what we find acceptable ?

(No, I don’t find data loss acceptable).

[agsteele 3,059]

30 minutes ago, mp7777 said:

Are saying my data may be lossed?  If so, do you find that acceptable?

Yes, it may be lost. No, that isn't acceptable. Neither does Evernote consider it acceptable and they are deciding significant effort to working out what the cause is.

In addition to the ticket you have opened, please contribute to this request.

 

 

[mp7777 0]

I really hope it is not. 

I am baffled that I am not able to get any individual troubleshooting/TA support to attempt the remedy the loss.  Determining the cause is very important, as is responding to how the problem has negatively impacted paid subscribers, including their erosion of trust in the platform.  

I contribute hard-earned monies every month for this product, which should include some level of compensated service.  

[agsteele 3,059]

The current challenges are proving to be a challenge for Evernote support. I think typical response time is currently around 4 working days.

[mp7777 0]

This is not good.