jus10g 0 Posted May 23, 2023 Posted May 23, 2023 I just upgraded to the latest Evernote Mac desktop version 10.57.5 on my 2015 iMac running Monterey 12.6.6. The application is stuck on the login screen. After I enter in my password, I just get the "waiting" three dots cycling endlessly. I tried a complete uninstall and reinstall (from the Mac App store) but that didn't fix anything. Interestingly, if I create a test account on this same Mac, I am able to log into the application no problem. I can still log in on a browser and on my iPhone. Thanks
Level 5 PinkElephant 8,996 Posted May 24, 2023 Level 5 Posted May 24, 2023 In general avoid the AppStore version - it runs in a sandbox, and over & again creates problems. Uninstall the app completely, maybe (not sure about AppStore apps) use the app AppCleaner to really purge everything. Restart the Mac. Now install the direct download from the EN website.
jus10g 0 Posted May 24, 2023 Author Posted May 24, 2023 Oh, thanks. That worked! Never mind, I spoke too soon. I reinstalled as you suggested and the first login worked fine. Then I rebooted to deal with an unrelated issue and we are right back where we were before - stuck on the login screen.
Level 5 PinkElephant 8,996 Posted May 24, 2023 Level 5 Posted May 24, 2023 Then it seems you are stuck with support. Out of ideas on my side. https://help.evernote.com/hc/en-us/requests/new
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