Desktop version no longer opens

[Flávio Lemos 0]

A minha versão para desktop parou de funcionar, não abre.

Alguém pode me ajudar???

My desktop version stopped working, won't open.

 Can someone help me???

Flávio from Brasil.

[Flávio Lemos 0]

Não sei mais como obter ajuda.

Não tem nenhum chat online ou email para suporte?

I don't know how to get help anymore.

 Don't have any online chat or email support?

[gazumped 12,634]

Hi.  These Forums are mainly user 2 user but subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and all users here - https://twitter.com/evernotehelps (or via the feedback option where it is available). 

If you can tell us your Windows and Evernote versions maybe we can suggest a fix.  If this happened after an update,  then maybe a restart or uninstall / reinstall will fix your issue?

[PinkElephant 9,253]

Windows 7 / 8 / 8.1 ? Which version of EN ?

Describe your setup, we don‘t like to play a quiz here.

[Flávio Lemos 0]

Windows 8.1 EN 10.57

I reinstalled Evernote version 10.19 and it worked normally again.

I think I'll have to look for a better alternative to Evernote.

I only see it get worse. Even after being acquired by Bending Spoons.

 

Reinstalei a versão 10.19 do Evernote e voltou a funcionar normalmente.

Creio que terei que procurar uma alternativa melhor ao Evernote.

Só vejo piorar. Mesmo depois de ser adquirido pela Bending Spoons.

 

 

[PinkElephant 9,253]

From what we know the underlying Electron framework released an update, that stopped all apps build using it to execute on Windows 7, 8 and 8.1,

Officially EN v10 was never released for these outdated, deprecated operating system versions. The minimum system requirement for EN v10 on Windows is Windows 10. Any computer able to run 7, 8 or 8.1 is as well able to execute Windows 10. There may be reasons to stick with older Windows versions - but there is no good reason to do so.

The deprecated Windows versions prior to Windows 10 are all unsafe to be used on any connected computer. EN requires an internet connection - the argument of using an airgapped PC to run old Windows makes no sense when running EN.