Evernote lost notes and high CPU usage!

[bradskey 1]

I have two long notes I created this week that I've just completely lost.  They are nowhere, not on the web, not on other clients, and I wrote these over a period of days.  I usually just leave Evernote running on my MacBook.  Last night I was editing a long note and when I finished i noticed the machine was warm, which is unusual.  I think there was a software update this week

This morning I tried returning to my note and the app was non-responsive when I tried to create a new note.  There is nothing wrong with my device, my wifi or my Internet service.  I shut down the app and started it again and immediately noticed my recent notes are missing.  They're not in the trash, they're not online, they're just gone.  I started trying to create a new note and it refused to sync, and every time I re-launch the app anything new I create is gone.  New notes don't show up on the web or other clients either.  The app is also slow and lagging to refresh UI elements. I even created a note on the web and it never showed up on my MacBook client.  Oh, and I just LOVE how now there is no Sync button, but the automated sync "feature" just lies and says that all changes are saved, when they clearly are not.  Nice software design.

Finally I noticed a component called Evernote Helper (Renderer) or something like that chewing up 90% of my MacBook CPU, which is probably why the machine was getting so warm in my last editing session.  I have NEVER had issues like this with Evernote, and there is no indication anywhere of any kind of service outage or syncing problem, other than it just isn't working and is now losing my work.  I'm seriously wondering if I can continue to trust this service I'm paying for, so... thanks for nothing.  Just disgusted.  I really cannot tolerate this level of *****-up in your software, and ZERO needs to be frequency of this kind of occurrence.  

[PinkElephant 8,075]

You likely have a corrupted local database. You can try to select don’t keep a copy of my data, and log out.

Or you use the app AppCleaner to completely remove EN from your Mac. Then restart, get the direct download from the website. Install, log in and then let it run the initial sync.

However, in both cases unsynced content will get lost. But I’m afraid there is no way to avoid it. You could have tried to export to ENEX, but if they are already lost, this won’t work any more.

[bradskey 1]

Well thanks for the suggestion, but after trying log out and signing in it just seems to spin for an eternity when trying to login.  I'm probably just going to have to quit using it, this is really intolerable and I certainly did nothing unusual to cause it.  My Windows instance still seems fine, so at least I can get my existing data.

[PinkElephant 8,075]

On 5/13/2023 at 11:06 PM, PinkElephant said:

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Or you use the app AppCleaner to completely remove EN from your Mac. Then restart, get the direct download from the website. Install, log in and then let it run the initial sync.

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