Problem with exports to PDF

[lukasmajonez 1]

When I export the notes to pdf,one they are black and white,two they are scattered and three the margins are cut off the notes,the problem occurred after the last update

[gazumped 9,819]

Hi.  Have you tried printing to PDF or exporting to HTML and printing that web page?

[perthhutch 5]

I am also having problems with export to pdf. It worked until I upgraded to version 10.56.8. I'm using a Mac with Ventura 13.3.1 (a)

Edited May 6 by perthhutch
forgot OS details

[janndk 137]

Ongoing pdf export problems also here. When one bug gets fixed, another rises. After 10.56.8. (Windows) update, all content is shifted to the left, outside the page, when exporting to pdf 😕

[gazumped 9,819]

5 hours ago, perthhutch said:

problems with export to pdf

I deleted your other post on this (please don't post the same issue twice),  so I'll repeat the answer I left there - has anyone tried printing to PDF?

[lukasmajonez 1]

yes I tried,it doesn't work

[janndk 137]

1 hour ago, gazumped said:

I deleted your other post on this (please don't post the same issue twice),  so I'll repeat the answer I left there - has anyone tried printing to PDF?

Printing to pdf works (...but has some other issues).

[janndk 137]

For me it seems that Evernote now (since last update) exports pdf's as an image!??????? 😨

[gazumped 9,819]

Well...  I created a new text-only test note and both exported as PDF and printed as PDF.  Both AFAICS worked fine.  Win 11 / Evernote 10.56.8

Files here...  exported PDF.pdf  printed PDF.pdf

 

[janndk 137]

9 minutes ago, gazumped said:

Well...  I created a new text-only test note and both exported as PDF and printed as PDF.  Both AFAICS worked fine.  Win 11 / Evernote 10.56.8

Files here...  exported PDF.pdf  printed PDF.pdf

 

Text is converted to an image layer in both.

[gazumped 9,819]

1 minute ago, janndk said:

Text is converted to an image layer in both.

Is that what everyone means by "doesn't work"?

[janndk 137]

1 minute ago, gazumped said:

Is that what everyone means by "doesn't work"?

There are several different problems.

[gazumped 9,819]

That one took me 3 seconds in NAPS2 (free OCR) to work-around ... https://www.naps2.com

printed PDF.pdf

[janndk 137]

4 minutes ago, gazumped said:

That one took me 3 seconds in NAPS2 (free OCR) to work-around ... https://www.naps2.com

printed PDF.pdf 34.71 kB · 0 downloads

Exactly - the problem with Evernote is that everything needs a workaround.

[gazumped 9,819]

But I must confess that 'export to PDF' does not immediately suggest to me that the file should be in searchable format, and -as I just said- it's a matter of personal choice and a very quick fix to correct that.  Legacy did not give back searchable PDFs unless you saved them that way - so this is not a change of behaviour.

What,  exactly,  are the 'other problems' that everyone is facing?

[Dave-in-Decatur 2,247]

I just tested, and @janndk is correct, all text is exported as an image, yielding a pretty but non-searchable PDF. This happens using either Export to PDF or Print (using Microsoft print to PDF). I did this with two notes, a pure-text note that I created in Evernote and a text-heavy note clipped from the Web. The only difference between exporting and printing is that the MS print to PDF version has graphics in color not black and white (!), but does not allow selection of areas of the image or highlighting.

I don't agree that everything in Evernote needs a workaround, not by a long shot. But this is pretty ridiculous. If I create text in EN and want to share it with others as a PDF, it definitely should appear just as I typed it and be searchable. And color images should be in color! I don't think that's unreasonable at all.

[Dave-in-Decatur 2,247]

@janndk has now started a new thread on the specific new situation of export as image only; probably best to continue that discussion there:

 

[vitalya125 0]

I also have it problem. When i did my note in pdf, he was black and white color only. Please, repair

[perthhutch 5]

On 5/6/2023 at 4:29 PM, gazumped said:

Well...  I created a new text-only test note and both exported as PDF and printed as PDF.  Both AFAICS worked fine.  Win 11 / Evernote 10.56.8

Files here...  exported PDF.pdf  printed PDF.pdf

 

This is what I mean by 'doesn't work'. And, as others have said export to pdf now creates an image. These were not issues prior to the most recent update.

Export as pdf.pdf Printed save as pdf.pdf

[janndk 137]

New update today EN 10.56.9 windows. Pdf export is even more messed up than before. Content is (still) shifted to the right, outside the page. And in some cases the content is separated to several pages, with only one line in a page. 😕

Got also a response from support, saying basically that they have now idea what's going on and they don't know when it will get fixed. 😕

[lukasmajonez 1]

On 5/6/2023 at 5:52 PM, gazumped said:

But I must confess that 'export to PDF' does not immediately suggest to me that the file should be in searchable format, and -as I just said- it's a matter of personal choice and a very quick fix to correct that.  Legacy did not give back searchable PDFs unless you saved them that way - so this is not a change of behaviour.

What,  exactly,  are the 'other problems' that everyone is facing?

The main problem(mine) is that the exports are black and white and you put an export and write that everything is ok with it when it's just text.Just read the first post,the next days pass and the problem still occurs with everyone in my team.Besides, the exports are now about 10 times larger than they were before the update.(I mean their size in MB)

 

[PinkElephant 5,545]

Everything @janndk wrote I could reproduce on my Mac. Support tickets are on their way, the issue is acknowledged by support.

[Dave-in-Decatur 2,247]

On 5/7/2023 at 2:20 AM, vitalya125 said:

I also have it problem. When i did my note in pdf, he was black and white color only. Please, repair

Welcome to the forums. These are primarily user-to-user, so we are unable to repair. But this issue clear is happening to everyone. If you can, please also report it to Evernote support: https://help.evernote.com/hc/en-us/requests/new. They need to hear from as many people as possible, IMHO.

[mlseamanx 3]

I submitted a problem ticket over 2 hours ago detailing my own experience (which includes most of what has neem described in this thread) along with an example PDF export file. From my usage standpoint, I emphasized the need to have it fixed (ie, back to pre-10.56.8 functionality) in the next release. Hopefully, they get enough tickets to prioritize this.

[philbillpot 3]

Update released yesterday that seems to have solved this issue.

 

[perthhutch 5]

I was pleased to see that the update seemed to have solved the problem. Unfortunately... export as pdf is still not working on my Mac using Ventura 13.3.1 (a), with Evernote 10.57.5 - see attached example.

 

On the plus side, Print, save as pdf is working. So there has been some  improvement.

export as pdf.pdf

[janndk 137]

1 hour ago, perthhutch said:

I was pleased to see that the update seemed to have solved the problem. Unfortunately... export as pdf is still not working on my Mac using Ventura 13.3.1 (a), with Evernote 10.57.5 - see attached example.

 

On the plus side, Print, save as pdf is working. So there has been some  improvement.

export as pdf.pdf 1.13 MB · 2 downloads

Evernote 10.57.5 Windows. Still the same problem. Content shifted outside the page.

("Printed" pdf comes out as an image, so it doesn't help.)

[Joeee 0]

Export to PDF still broken in version 10.57.5

When a TABLE is inside a note, two blank pages are added before the table + there's a shift outside page occours

Please Fix as print is a very important function

 

PS. on iPad print preview doesn't work at all

 

 

[PinkElephant 5,545]

@Joeee Your post is not to the point: Do you mean the "Export to PDF", or do you mean print to PDF (which is not going through the export function, it goes through the print dialogue, using a pdf "printer" to create a file) ?

Furthermore this thread is about EN on Windows - please post iPad related information in the correct subform. BTW I tried the "Print to PDF" dialogue on my iPad, and it worked just OK, no issues, preview and all. There is no direct export to PDF on iPad.

[Joeee 0]

11 hours ago, PinkElephant said:

@Joeee Your post is not to the point: Do you mean the "Export to PDF", or do you mean print to PDF (which is not going through the export function, it goes through the print dialogue, using a pdf "printer" to create a file) ?

Furthermore this thread is about EN on Windows - please post iPad related information in the correct subform. BTW I tried the "Print to PDF" dialogue on my iPad, and it worked just OK, no issues, preview and all. There is no direct export to PDF on iPad.

Ok forget the iPad stuff,  I just thought to mention it.

The point is that Export on PDF on Windows is broken as per first part of my prev post

It used to work few weeks ago

G

[janndk 137]

56 minutes ago, Joeee said:

Ok forget the iPad stuff,  I just thought to mention it.

The point is that Export on PDF on Windows is broken as per first part of my prev post

It used to work few weeks ago

G

One of the core features is broken, and the company doesn't really care. I get these "this is our high-priority issue blah blah blah..." responses from EN support, but I find it hard to believe that this (a simple pfd export) should be a difficult bug to fix, so it's clearly about down-prioritizing. 😕😭

[gazumped 9,819]

55 minutes ago, janndk said:

it's clearly about down-prioritizing.

It's not 'clearly' about anything.  99% of the time spent fixing an issue is finding out what actually causes it.  Coding is easy.  The hard part is working out why the data being sent to output either isn't coded correctly to produce the required file or print,  and whether that's caused by internal or external issues like the output source,  some translation through iOS, or changes in PDF formats.  

The more users who report the issue and are willing to share activity logs,  the easier it is for the techs to trace down the problem.

Heckling the team about delays is as helpful as "are we there yet?" from the back seat of a car...

[PinkElephant 5,545]

1 hour ago, Joeee said:

The point is that Export on PDF on Windows is broken as per first part of my prev post.

OK, if this is the answer to my question: You mean the export to pdf function.

Does „Print note“, and then print to pdf work for you ?

Just to mention it again: Print to pdf works on the iOS client - could be another workaround.

Beside this I agree that it takes too long to fix this issue. On the current Mac release it seems fixed - I will take a deeper look later.

[janndk 137]

2 hours ago, gazumped said:

Heckling the team about delays is as helpful as "are we there yet?" from the back seat of a car...

It is us on the backseat who are paying the trip. The car is broken and the driver doesn't seem to care. The team is probably gone (fired) - and I guess, that is the cause for the problems?

[gazumped 9,819]

1 hour ago, janndk said:

It is us on the backseat who are paying the trip. The car is broken and the driver doesn't seem to care. The team is probably gone (fired) - and I guess, that is the cause for the problems?

LOL guessing you were never a 'glass half full' kind've person...  check out the Glassdoor reviews.  The company seems healthy,  happy and successful.  And they didn't spend a chunk of change on their new acquisition just to run it into the ground.  Things will get fixed - and I'd rather have all hands fixing it than someone coming back here to try and reassure people and wasting even more time getting slammed for something that may not even be in Evernote's hands to fix!

[janndk 137]

32 minutes ago, gazumped said:

LOL guessing you were never a 'glass half full' kind've person...

> LOL guessing you were never a 'glass half full' kind've person... 

I have paid for a full glass.

[PinkElephant 5,545]

Maybe you guys should have a drink together.

Then you find out that the beer guy expects a full glas, whereas the wine guy expects a glass with only 2-3 sips of wine - the better the wine the less will be poured.

It is always a question of perspective 😇

Back to the main topic: Export to pdf works on the Mac client 10.57. But it has another bug, concerning the embedded text. When I copy the text and insert it into a text editor, it inverts the sequence of character. I won't post a picture here in the Windows thread - just FYI I have opened the next ticket about it.

[Joeee 0]

7 hours ago, PinkElephant said:

OK, if this is the answer to my question: You mean the export to pdf function.

Does „Print note“, and then print to pdf work for you ?

Just to mention it again: Print to pdf works on the iOS client - could be another workaround.

Beside this I agree that it takes too long to fix this issue. On the current Mac release it seems fixed - I will take a deeper look later.

Hi, I'm talking about Windows since we are in the Windows thread

When there's a table inside the note, blank pages are added to the exported PDF. This is the problem

I'm talking about "Export to PDF"

Print as PDF has other problems. I will make a sep post on it

 

Sure it is a regression as it used to work fine months ago. I find Evernote is quite prone to regressions

[janndk 137]

• When exporting to pdf, all content is shifted outside the page.
• When printing to pdf, tables (note wide) are stretched outside the page.

 

(If there is a lot of text inside a table, it goes totally crazy, and the table cells are separated randomly on several pages.)

[WilliamL 368]

My windows app also having the same issue when exporting to pdf, doc too far right cutting of much of the text. 

[Dave-in-Decatur 2,247]

My current experience: I just updated to v. 10.57.5 and exported several notes with various types of content. I got readable, searchable text, not shifted off page, colors correct, and tables rendered perfectly. Printing to PDF (MS Print to PDF) produced an unsearchable image and tables (but not text) shifted off page right. However, a note consisting of a Web clip did not export with anything from the Web clip; printing to PDF worked fine. @janndk, I assume you've tried all the usual restart - reboot - uninstall/reinstall. 

[janndk 137]

Evernote 10.57.6 Windows  update today. Problems with pdf export still not fixed. Very disappointing. 👎

20230524 Evernote irritating bugs and defects.pdf

[RMorgan 100]

Cut off using A4 should be fixed soon.. scheduled for 10.58

[janndk 137]

3 hours ago, RMorgan said:

Cut off using A4 should be fixed soon.. scheduled for 10.58

Thanks for info.

3 hours ago, RMorgan said:

Cut off using A4 ...

There is cut of in all paper sizes.