monipete68 0 Posted May 1, 2023 Share Posted May 1, 2023 Opened Evernote app as normal on windows and was asked to update and after the update, all my notes - for past 8 years - are gone. Upgraded to Personal to see if that will load the notes but no luck. How can I retrieve my notes? Please Help! Link to comment
Level 5* gazumped 12,057 Posted May 1, 2023 Level 5* Share Posted May 1, 2023 5 hours ago, monipete68 said: How can I retrieve my notes? Please Help! Hi. Guessing that you logged in with incorrect information and inadvertently created a new empty account. Try logging out and back in again very carefully. If you're still stuck, use the 'forgot password' link at Evernote.com. 1 Link to comment
Hickeybob 0 Posted May 3, 2023 Share Posted May 3, 2023 I too lost access to my data after up date. I tried numerous times to use forgot password request. My problem I think is when I set up my email account I spelled "verizion " instead of "verizon". Any password update is going to an account that I cannot access. This I believe will require someone to manually fix. Link to comment
Level 5 PinkElephant 8,779 Posted May 3, 2023 Level 5 Share Posted May 3, 2023 Support as a guest. You will need to prove your identity: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
GVDad 2 Posted May 15, 2023 Share Posted May 15, 2023 I have same problem: my notes are suddenly all gone. I get prompted to create an account , which I now did thinking that would reconnect back with the missing notes. No luck.. Any ideas? Link to comment
Evernote Expert agsteele 3,059 Posted May 15, 2023 Evernote Expert Share Posted May 15, 2023 You need to login with your original username & password. Otherwise you get a new, empty account. 1 Link to comment
There is no Spoon 1 Posted May 15, 2023 Share Posted May 15, 2023 I have the same problem and progressively getting worse but don't believe this is an update issue as the same problem happens when accessing Evernote through a browser. I am a subscribed user operating on iOS and Browser. Link to comment
Level 5* gazumped 12,057 Posted May 15, 2023 Level 5* Share Posted May 15, 2023 18 minutes ago, There is no Spoon said: I have the same problem and progressively getting worse This thread is for someone who can't see any notes - the usual explanation there being that they accidentally logged in with the wrong details and created a new account. You have a separate thread where I thought you could see notes but were losing information, which is not the same thing... 1 Link to comment
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