sync problems galore

[avmiz 0]

We have so many sync issues with our team.  I made a ton of updates today on Windows 11 latest desktop version.  Team came online after I stopped working and couldn't see any changes in the web version.

Only way to get my changes to sync was to restart my computer.  It's the second time I've had to do this in a week to see changes others made or for them to see changes I made. 

Some team members using Windows Desktop, some Mac, some browser, some in Linux using browser.

I can't be restarting my computer every few hours to get changes to sync.

It's truly awful.

We switched to Evernote from OneNote a few months ago because OneNote web is not usable.  Notion doesn't have 2fa, but I've also read that they have tons of sync issues.

I'm very close to just porting everything into google docs and as annoying as it'll be to link docs, at least Google knows how to sync properly and handle simultaneous editing.

[agsteele 3,059]

If you are a Teams subscriber you should raise this with your support contact.

This sounds, to me, like a damaged installation. I'd be trying a clean uninstall. 

Before doing this ensure you have everything sync-ed.

On Windows, use Revo Uninstaller to uninstall the program. Then download the latest software from https://evernote.com/download and reinstall.

[avmiz 0]

Yeah, sure, if only their support actually provided any kind of useful assistance. 

[gazumped 12,057]

Not even going to ask...  have you tried CustomerSuccess@evernote.com?  That is Teams support AFAIK

[avmiz 0]

I'm pretty sure that email doesn't exist.  I've sent two emails there with no reply (it's been 3 days)

[PinkElephant 8,779]

Then go through the regular support process, either by chat or by ticket.

https://help.evernote.com/hc/en-us/requests/new

 

But as posted above Teams subscribers have an admin that manages their account. This admin has access to Teams support. If not, you should contact Teams Sales to make sure you get supported.