BrightLights 6 Posted April 12, 2023 Share Posted April 12, 2023 Context: laptop, running Windows 10 I'm a long-time user, I use Evernote every day. I have pasted content into thousands of Evernote notes. Suddenly, today, I cannot paste anything into Evernote. I copied some text, went to paste it into an existing note -- nothing happened. The cursor remains at the same location, nothing is pasted in. I pasted the same copied text into Word. It pasted in correctly. Copied the text from Word, tried to paste into Evernote. Same result , nothing happened. I pasted the same copied text into Excel. It pasted in correctly. Copied the text from Excel, tried to paste into Evernote. Same result , nothing happened. I pasted the same copied text into Notepad. It pasted in correctly. Copied the text from Notepad, tried to paste into Evernote. Same result , nothing happened. I tried to paste the text into a new note. Same result -- nothing happened. I exited Evernote, logged back in. Same result. I exited everything, rebooted the laptop, logged back in. Same result. So, the copied text is on the clipboard, and can be pasted into other applications. But it won't paste into Evernote. Sometimes, paste problems can be overcome by pasting into another app, such as Word, Excel, Notepad, copying from that app and then pasting into Evernote. But, as detailed above, that has not worked this time. So if the text is on the clipboard, and can be pasted into other apps, but not Evernote, the problem, must lie with Evernote. Any suggestions for what is causing this, and what can be done about it? Link to comment
Level 5 Dave-in-Decatur 4,006 Posted April 12, 2023 Level 5 Share Posted April 12, 2023 Is this happening in the Evernote Windows desktop app? If so, have you tried using the Web client (https://www.evernote.com/)? Obviously a serious problem, and it may be necessary to contact support. Link to comment
Evernote Expert agsteele 3,059 Posted April 12, 2023 Evernote Expert Share Posted April 12, 2023 I think I'd go for a full uninstall. You will need to use the free Revo Uninstaller. Uninstall Evernote and then download the latest copy from https://evernote.com/download If you were using the Microsoft Store version then just uninstall and reinstall the direct download as above. Link to comment
Level 5* gazumped 12,057 Posted April 12, 2023 Level 5* Share Posted April 12, 2023 ...and: in addition to the above. Are you a subscriber? If so, definitely contact Support. If not - have you exceeded any note size limits / upload limits / device limits? Link to comment
BrightLights 6 Posted April 12, 2023 Author Share Posted April 12, 2023 Thanks for the replies. It is Windows 10 on a laptop. Yes, I am a subscriber, but I don’t know offhand which subscription. *Edit: over on the left, it says ‘Subscription: PREMIUM’ I didn’t know there was official support. Last time I had an issue, I thought I had been told the ‘support’ was here. I have now sent a message to support. I’ll wait and see what they say. 1 Link to comment
Evernote Expert agsteele 3,059 Posted April 13, 2023 Evernote Expert Share Posted April 13, 2023 The badge in these forums is out of date. It reflects your status prior to the changes in plans. Try https://help.evernote.com/hc/en-us/requests/new Link to comment
Level 5 PinkElephant 8,779 Posted April 13, 2023 Level 5 Share Posted April 13, 2023 50 minutes ago, agsteele said: The badge in these forums is out of date. It reflects your status prior to the changes in plans. Beside this the badge is only visible for the own account. Other users won’t see it. Link to comment
BrightLights 6 Posted April 13, 2023 Author Share Posted April 13, 2023 Thanks to everyone who replied. Just as mysteriously as Evernote stopped working for pasting content in, it has now started working again. I did nothing, Evernote was actually open from when it last failed to paste, to when it started again. Not looking to spend more work or time on this, so I'm just going to move on. Thanks again. 2 Link to comment
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