Will Not Load Web

[MegaGamer646 1]

The website will not load on any devices. I can get past the login, but end up at a loading screen with the logo for a few minutes, ending in a blank screen. No matter how many times I try, its been the same for the last few days. Downloading it isnt really as practical for me, but Im not seeing any previous comments on the issue. Its also not my internet, as Ive used multiple different connections with no change.

[MegaGamer646 1]

In addition, Id like to mention that Ive used chrome and internet explorer, so I dont think its the browser either

[Kimberly Purcell 341]

I recently had the same issue. If I recall correctly, clearing the cache solved the issue. Worth a try. 

[MegaGamer646 1]

Where would I clear the cache? Because I'm having the issue across multiple devices at once

(Edit) Found how to do it, and that did work on my windows laptop. Ill have to figure out how to for my other laptop. Thanks!

 

[Dave-in-Decatur 3,938]

This has been a problem for a long, long time -- maybe even before v. 10. For me, it seems to be cookies rather than cache, as if Evernote somehow chokes on its own cookies (so to speak). At any rate, clearing the last day or even last hour of cookies fixes it. Really aggravating if I'm in a hurry.

[DreamWeaver2500 23]

Hello everyone,

Chromebook, use Evernote web client.

Apologize, I know this is from March. However, I recently upgraded to Evernote V10 from the classic version. It worked really great for a few days, then an experience I've never had with Evernote before. All other websites work fine on my Chromebook.

The last 2 days the webpage with the notes (unlike this discussion.evernote.com page) won't load at all, I can log in and then ...

Viewing the loading process in Task Manager, it climbs to nearly 100K (it requires about 120 to show anything, up to that it's a blank white screen), then it goes back down to 70K or so and stops loading. I have cleared all cookies that say "evernote" and all data associated with them, restarted my Chromebook, set Always Allow Evernote Cookies including 3rd Party ... and no luck.

Any advice? 

Thank you in advance.

 

Edit: "Have you tried it in Incognito or with all extensions turned off -- yes to that. No luck.

 

[PinkElephant 8,076]

Can you try on another device ?

[DreamWeaver2500 23]

Thank you Pink Elephant ... yes I tried on my Fire 8 tablet, which loads all other websites, no luck I'm afraid.

[PinkElephant 8,076]

Can‘t report anything similar myself, the web client was working for me all the time. But maybe this is a similar issue - probably a part of the servers had an issue earlier this week:

 

[DreamWeaver2500 23]

Pink Elephant, I'm glad it works for you ,,, I've also used Evernote for a long time, maybe since 2011 even and cannot recall it ever completely failing to load before now.

[PinkElephant 8,076]

Yes, it’s quite unusual. 

We can only speculate, but maybe the data is moved to a new setup of servers ?!

[DreamWeaver2500 23]

Pink Elephant ... in which case is there any fix?

[PinkElephant 8,076]

If they move anything to another server, it may be they lock an account temporarily.

Moving means you take a snapshot of the data on the old server, and transfer it to the new location. To avoid that the data on the old server is changed while you move it, it is a solution to lock the old account until the new location is up and running.

But again, that’s pure speculation from my side, no inside knowledge. I just observe similar postings from different, unrelated users here in the forum.

[DreamWeaver2500 23]

Pink Elephant ... ahh that makes a lot of sense. Would be great if that's the case, that this is temporary.

[DreamWeaver2500 23]

Update, a few days after the last posts on this thread, Evernote loaded up and it worked, up until a week ago. Back to same thing, only loads so far (viewed in Task Manager) and then just stops loading. I cannot submit a trouble ticket as I am not a paid user.

[PinkElephant 8,076]

Does this happen as well when you switch networks ? Public WiFi, personal Hotspot.

Security software installed, or ad blockers ? Try what happens when you switch them off. Reactivate one by one until it fails again.

Both are shots into the dark …

[DreamWeaver2500 23]

Used Extensity to disable ALL extensions (including ad blocker). I think my connection may be part of the issue but am getting on most sites OK. Will try your idea of public network, great suggestion.