idoc 413 Posted February 14, 2023 Share Posted February 14, 2023 Just wondering if anyone has experienced this. I've used EN for Gmail for years and it always works perfectly. Now it stopped working. When I click on the little green icon on the right side of my Gmail it opens up a page which says "Log in to your EN account or create a new account for free". There is then the option to hit a button that says Start Now. If I hit Start Now it takes me to another page which asks me to re-authorize for a year Whether I hit "reauthorize" or "revoke" I get this error message: I have tried a chat with EN but after a long and convoluted process it went nowhere and they asked me if they could escalate it further. They said they would reach out to me with an email. I don't have much hope. I forgot to mention that this also happens when I use Firefox, so it not browser specific. Also, I have tried disconnecting and reconnecting the Google mail service from Gmail and it did not help. I also tried uninstalling and reinstalling Google for EN but this did not work either. Link to comment
Level 5* gazumped 12,057 Posted February 14, 2023 Level 5* Share Posted February 14, 2023 I just used my Gmail clipper to save a mail to Evernote, so things seem to be working still for me. Try powering your device off and on again?? Link to comment
idoc 413 Posted February 14, 2023 Author Share Posted February 14, 2023 THanks Gazumped. I don't think it's the device because when I got home I noticed the same problem there ie: I can see the little green icon next to gmail but clicking it does nothing other than take me down the same path. I will hopefully receive an email from EN tech support. I assume this has something to do with Google account or maybe Gmail account. 1 Link to comment
Frki2 78 Posted February 14, 2023 Share Posted February 14, 2023 11 hours ago, idoc said: THanks Gazumped. I don't think it's the device because when I got home I noticed the same problem there ie: I can see the little green icon next to gmail but clicking it does nothing other than take me down the same path. I will hopefully receive an email from EN tech support. I assume this has something to do with Google account or maybe Gmail account. Have the same issue, just checked. Was deauthorized and when authorizing got same message as you, Google script error. Link to comment
Dave Andrade 113 Posted February 14, 2023 Share Posted February 14, 2023 I just tried and it worked for me. I usually just forward emails to my Evernote address so I haven't used this that often. Link to comment
Evernote Expert agsteele 3,059 Posted February 14, 2023 Evernote Expert Share Posted February 14, 2023 I also gave it a try with Gmail in my normal browser, Firefox, and also in Chrome. The Gmail add-on opened and performed the task as expected. Like @Dave Andrade I rarely use this feature but the add-on was still connected to my Gmail account and worked first time. Link to comment
idoc 413 Posted February 14, 2023 Author Share Posted February 14, 2023 I eventually solved the problem but it was difficult. I had to uninstall everything google related in Evernote. This includes the permission to login using google and also the connection between google mail and EN. I then signed out of EN and Gmail completely and shut down the desktop. I restarted the desktop, logged back into Gmail, re-initiated the permissions for google log in to EN and for Gmail to EN, and it worked. For some reason, various combinations and permutations of this sequence did not work and kept giving me the error. Link to comment
notetakeingguy 95 Posted March 7 Share Posted March 7 Mine seemed to stop working the last few days. I will try logging out. Link to comment
idoc 413 Posted March 7 Author Share Posted March 7 Just noticed a problem with the green elephant method. I can still forward to EN if I bypass the clipper method. I updated Chrome and signed in and out of Gmail but it didn't help. Link to comment
notetakeingguy 95 Posted March 7 Share Posted March 7 I'm getting the same error. I tried signing out of Evernote gmail, but I have not tried signing out of gmail. I don't like to forward emails to evernote as it messes up the graphics. Clipper encountered an error Unknown error occurred. EDAM_UNK-EDAM_UNK-{"msg":"method with the requested number of arguments not found (session may have timed out)","code":591} Link to comment
Level 5* gazumped 12,057 Posted March 7 Level 5* Share Posted March 7 Both Gmail and Outlook seem to have some issues with their respective add-ins - see also Link to comment
Ushavilash 0 Posted March 7 Share Posted March 7 Hey Hi @idoc It's working fine. You should try to clear your browser cache and cookies or try to use a different browser to see if the problem is coming. Sometimes, resetting browser settings can resolve such issues. Link to comment
notetakeingguy 95 Posted March 7 Share Posted March 7 I tried two things and it still doesn't work. I tried: 1) clearing all my cookies on Chrome 2) clipping it with Edge Still same error Link to comment
VincentC 342 Posted March 7 Share Posted March 7 @idoc, what version of the Clipper are you using? I believe there was a bug-fix update to the Clipper released over the last few days. The current version is 7.35, I believe. Vinnie Link to comment
notetakeingguy 95 Posted March 7 Share Posted March 7 1 minute ago, VincentC said: @idoc, what version of the Clipper are you using? I believe there was a bug-fix update to the Clipper released over the last few days. The current version is 7.35, I believe. Vinnie I use the gmail add-in. How do we update it? Link to comment
VincentC 342 Posted March 7 Share Posted March 7 Sorry, I don't know. Someone else might. I was just responding to two pieces of information which may not go together: iDoc's mention of a problem with the Clipper, and me noticing a recent update to the web clipper. My response might be completely irrelevant if iDoc was referring to a different clipper. Sorry. Vinnie Link to comment
Level 5* s2sailor 2,426 Posted March 7 Level 5* Share Posted March 7 24 minutes ago, notetakeingguy said: I use the gmail add-in. How do we update it? In Safari - Safari extensions - update Probably something similar in other browsers. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now