Barcelona 0 Posted January 20, 2023 Share Posted January 20, 2023 Hi all, Using the app for many years now but never had this issue, nor do I find if it was reported. I'm using Android 13 on Samsung A52s, the app version is 10.46. I have restarted my phone, deleted cache, and then even uninstalled > reinstalled the app from the play store. Nothing helps. Once I select 'Auto' and point it at a shopping receipt or a business card > it marks the borders of the text/document > changes to "Capturing" and keeps rolling forever. Weirdly, I figured I'll simply take a photo instead, but then the nicely auto captured receipt appeared. So it kinda works eventually, but it feels like the whole app is stuck while "Capturing". Any troubleshooting steps known for for this? Thanks Link to comment
Evernote Expert agsteele 3,059 Posted January 20, 2023 Evernote Expert Share Posted January 20, 2023 I don't use the camera feature very often but always use Photo rather than Auto. I just tried Auto and, whilst it took a few moments in the discovering stage, the capturing process was perfectly speedy. 1 Link to comment
Barcelona 0 Posted January 22, 2023 Author Share Posted January 22, 2023 Mine used to be like that... are those days over? 😨 Quote Link to comment
Evernote Expert agsteele 3,059 Posted January 22, 2023 Evernote Expert Share Posted January 22, 2023 No. You should, perhaps, uninstall and reinstall one more time. If that doesn't resolve things then open a support ticket. Link to comment
amsterplan 14 Posted January 30, 2023 Share Posted January 30, 2023 I am having the exact same problem. I too have been using (as a paid subscriber) for many years. Motorola Moto G Power Evernote Android v 10.46 Android v 11 Quote Once I select 'Auto' and point it at a shopping receipt or a business card > it marks the borders of the text/document > changes to "Capturing" and keeps rolling forever. When this happens to me, I cannot even cancel. The "capturing" rotation icon keeps going forever. The only way out for me was to press the take photo button. As you described, that took the photo with cropped border, but not clean and clear with black & white like it did before. In this case it is still in color and is also washed out. Since the major overhaul version change, the Android version has been very slow, but has been barely usable. Now with this problem, the app is not worth having, as I rely on Evernote for keeping paperless receipts. 1 Link to comment
Barcelona 0 Posted February 4, 2023 Author Share Posted February 4, 2023 On 1/31/2023 at 12:46 AM, amsterplan said: I am having the exact same problem. I too have been using (as a paid subscriber) for many years. Motorola Moto G Power Evernote Android v 10.46 Android v 11 When this happens to me, I cannot even cancel. The "capturing" rotation icon keeps going forever. The only way out for me was to press the take photo button. As you described, that took the photo with cropped border, but not clean and clear with black & white like it did before. In this case it is still in color and is also washed out. Since the major overhaul version change, the Android version has been very slow, but has been barely usable. Now with this problem, the app is not worth having, as I rely on Evernote for keeping paperless receipts. Well, that makes two of us. Let's wait for more to report it, and hopefully the company will notice it here somehow.. 🙂 Link to comment
janndk 667 Posted February 4, 2023 Share Posted February 4, 2023 Same problem here. I almost never [intentionally] use EN auto capture, so it doesn't bother me so much. But sometimes the EN camera starts in auto capture mode by itself(!???), and then it usually stucks in that endles loop - and the only way out is to close the whole EN app 😕 Link to comment
Level 5 Dave-in-Decatur 4,006 Posted February 4, 2023 Level 5 Share Posted February 4, 2023 1 hour ago, Barcelona said: Well, that makes two of us. Let's wait for more to report it, and hopefully the company will notice it here somehow.. 🙂 Generally speaking, these forums are user-to-user; though Evernote staff may look in at times, this isn't the regular channel to report bugs directly to them. That would be https://help.evernote.com/hc/en-us/requests/new. It is open to people with paid subscriptions, but certainly the more people who report the problem there, the more attention it is likely to get. Link to comment
amsterplan 14 Posted March 8, 2023 Share Posted March 8, 2023 I submitted a support ticket about the problem and the tec said they were aware of it and would fix it in an update. On another note; I finally replaced my old phone, and Evernote is running fine on the new one... I had many performance issues on the Moto G Power since the new major version release of Evernote. I had reinstalled the app a couple times on the G Power but it (EN) still performed SLOW and buggy. Now with the new install on the new Andoid phone it works great! I know the G Power is a less expensive phone, but EN should be designed to run on it well in my opinion. Not everyone can (or wants) to afford a $800 phone. 2 Link to comment
janndk 667 Posted April 10, 2023 Share Posted April 10, 2023 On 3/8/2023 at 5:39 AM, amsterplan said: I submitted a support ticket about the problem and the tec said they were aware of it and would fix it in an update. Did you get it fixed? (I still have the same problems as before) Link to comment
Brenda Franklin 0 Posted April 13, 2023 Share Posted April 13, 2023 I am having trouble logging in. It always takes me to the upgrade and then boots me out. What am I doing wrong? Link to comment
Evernote Expert agsteele 3,059 Posted April 14, 2023 Evernote Expert Share Posted April 14, 2023 I'm not sure I understand what you are doing but my guess is that It's recommend the same course of action. Uninstall the app and then reinstall. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now