Notes written offline disappeared

[JD327 0]

I am a fairly light Evernote user on the most basic account (free verson). I wrote two notes while offline and Evernote said that they will be synced when I have internet access again. However, when I connected to Wi-Fi, the notes never synced and have disappeared. Is there anyway I can get these notes back? I understand that, with a free account, I can't save notes for offline access but I thought that I could at least *write* notes offline and not have them disappear. Thanks in advance for your help. 

[kazzle 0]

I have the same issue as a premium user. Really annoying because I'm using it quite a lot while travelling, and if I'm only for a long time the notes disappear...

[PinkElephant 8,807]

On 1/2/2023 at 8:56 PM, JD327 said:

I am a fairly light Evernote user on the most basic account (free verson). I wrote two notes while offline and Evernote said that they will be synced when I have internet access again. However, when I connected to Wi-Fi, the notes never synced and have disappeared. Is there anyway I can get these notes back? I understand that, with a free account, I can't save notes for offline access but I thought that I could at least *write* notes offline and not have them disappear. Thanks in advance for your help. 

The bad here is that no additional information is provided. It would be enlighting to at least know on which device, and which client was used.

My experience is that working offline is fine, and that it will sync back once a network connection is established. It may be important to make sure this connection is sound and stable before the sync starts.

Since I sometimes work several hours offline while on a train trip, it is good to remember  the syncing of a large number of edited notes may take longer than one might expect. So better to sync when in the hotel, at work or home than during a 3min stop at a station with WiFi.

[PinkElephant 8,807]

5 hours ago, kazzle said:

I have the same issue as a premium user. Really annoying because I'm using it quite a lot while travelling, and if I'm only for a long time the notes disappear...

Same advise: You don’t give any relevant information. Come back and add it here, if you want any ideas.

[JD327 0]

I was using Evernote for Android (version 10.46) on a Samsung 20FE.

[agsteele 3,059]

My daughter and I had this issue on Android. It was infrequent. Reported via ticket. I'm not sure if this continues. I rarely work offline.

[PinkElephant 8,807]

This may help - it applies to both mobile platforms:

https://help.evernote.com/hc/en-us/articles/217930798

[ZoltanT 0]

I also wrote some notes offline. I was offline because I did not want any distraction when I was on a lecture. When I went online Evernote deleted my note. I did not know about a change on I cannot do it or is it just for premium users. I wrote notes to remember, not to delete them.

Xiaomi Mi 11 Lite (4G version), MIUI Global 13.0.7, play store shows as fresh version of Evernote.

Can be this issue connected to AVG Antivirus on mobile? I installed this not long time ago and the issue happened after the install

Can somebody help, please?

 

[PinkElephant 8,807]

Using EN with offline content on mobile is a subscribers feature.

I am not sure whether this is true for new notes as well - but at least you can only download content for offline use on mobile devices when on a subscription.

Offline use on desktop clients is open for all users.

[idoc 413]

I tested this in real time ie: went on my iphone and put it in airplane mode.  Made some changes to various notes while offline.  Then went off airplane mode and did an EN sync.  I then checked to see if those changes appeared on my desktop windows EN and they were there within a minute.  Actually I've used this feature many times when flying ie: I will take notes, scan documents into EN etc and I have always seen them appear properly when I go online again.

[eric99 1,081]

On 2/1/2023 at 8:08 PM, idoc said:

I tested this in real time ie: went on my iphone and put it in airplane mode.  Made some changes to various notes while offline.  Then went off airplane mode and did an EN sync.  I then checked to see if those changes appeared on my desktop windows EN and they were there within a minute.  Actually I've used this feature many times when flying ie: I will take notes, scan documents into EN etc and I have always seen them appear properly when I go online again.

I did a similar test on android: after that, my android client refused to sync new notes from my windows client, the complete note list was frozen. After one day, logging out / in of the android client solved the problem and everything was synced again, android sync is still very buggy...

[PinkElephant 8,807]

There is still this, and it still applies to Android as well, even if it only mentions iOS:

https://help.evernote.com/hc/en-us/articles/217930798

[Fernando Pieschacon 0]

I have the same problem using Evernote 10.51.1 in a Samsung Galaxy s22 Ultra. Everytime I create a new note while being offline it disappears when I'm back online.