App Store upgrade

[Christo4500 0]

Hello

Has anyone had issues upgrading on the App Store. 

I have subscribed to Evernote premium for a number of years via my iPad.

The subscription area on the iPad said if an upgrade to personal is made refund will be made for the remaining subscription period.

I decided to upgrade.The upgrade payment has been requested from my bank, but I can't see any change to the subscription on my iPad and when I open Evernote it's still showing as the old premium subscription.

Please could anyone help?

I have tried to submit a ticket but it tells me to contact the App Store, however the App Store said they can’t help on a 3rd party app.

[gazumped 11,661]

Hi.  If you have paid money to the app store,  then they need to sort out any issues resulting from that payment.  I'd suggest you pursue your ticket with the app store - but please let us know how you're doing...