JOINED NOTEBOOK NOT SHOWING

[Akansha 0]

I have joined shared notebooks which is not showing in app but getting shown in web in older version

How to solve it please help

[PinkElephant 8,044]

Is it an old share, or one that was created after you installed and logged into your Android client ?

You find available shares in the „Shared with me“ section of the side panel. Tap on one offered there to activate it.

[Akansha 0]

It was an old share actually i have updated my app yesterday and then the problem comes before that i was using older version in which it was showing 

[PinkElephant 8,044]

If it doesn’t show, the share should be revoked, and then shared again.

[Akansha 0]

Means from the web i should leave the notebook and then again join it ?

[PinkElephant 8,044]

Is this a shared notebook between the owner (the person who has the notebook in their account) and yourself, or is it shared to a number of people ?

Are you in a regular contact with the person who shared it, or not ?

The best action is that the person who owns the notebook stops sharing it, and then creates a new sharing. But of course if many others are involved, this can be a problem. They all loose the sharing, and need to join again. A sharing can be revoked just for you (leaving all others running), but this depends on how the share was made (invitation, link etc.)

And if the person sharing is not in close contact with you (like a company blackboard), it can be a problem as well.

[Akansha 0]

No actually it is shared to a large number of people and i have no contact with the owner , i had joined the notebook through the link 

I can see the joined notebook in older version of web but not in new version and not in the app 

[PinkElephant 8,044]

If it is not in the "shared with me" section, and not in the work chat the only option I see is to ask support for help.

[Akansha 0]

Okay will try this , but how to raise support ??there are no options to raise ticket

[PinkElephant 8,044]

Subscriber ?

App settings, support, raise ticket.

No subscriber ? 

No support…

[Akansha 0]

not a subscriber, but this is discrimination, my problem is genuine

[PinkElephant 8,044]

It is as real as the money you need to pay to get at support. Support means real people, and real people want something in their fridges. We shouldn’t discriminate against them and expect something for nothing, you are right.

You can drink a „large to go“ less and use it for a counter discriminative payment. Will carry you over a full month.