ashleyburr 1 Posted November 10, 2022 Share Posted November 10, 2022 What does this green triangle shaped icon mean? It’s on 5 of my notes but not my other ones from the same notebook. I went to my account and clicked ‘sync now’ but the icons remain It’s driving me crazy Link to comment
Level 5* gazumped 9,563 Posted November 10, 2022 Level 5* Share Posted November 10, 2022 Hi. You don't say what device, OS or Evernote version you're using, but that's fairly plainly the 'not synced yet' icon. Can't say why it would apply to certain notes (there are a lot of options) but it could mean the notes are too big / you've used up your upload limit this month or the content is corrupted or unavailable. See below for more... Evernote system limits | Tips for troubleshooting syncing issues Link to comment
Evernote Expert agsteele 1,658 Posted November 10, 2022 Evernote Expert Share Posted November 10, 2022 In addition, occasionally the sync flag isn't cleared for ages. So the sync takes place but for whatever reason the flag doesn't clear on the mobile device. Link to comment
Level 5 PinkElephant 5,174 Posted November 10, 2022 Level 5 Share Posted November 10, 2022 The green triangle means the note still have to sync. It is NO indicator that a sync is ongoing, it means the sync is still pending. Some options have been offered above by @gazumped, like a note too large for your plan (Free and Plus have restrictions), or no more upload volume. From my experience I can’t confirm that sync may have happened, but the triangle doesn’t go away. I had one occasion when the triangle on some notes stayed on our old iPad Air 2 for hours, even when trying to force a sync. No chance, it just was displayed. The notes had not reached the server, but the client was apart of it behaving normally. We locked the iPad for the night, and had it on charger - the next morning the triangle was gone, and the notes had properly synced. May have been a glitch in the internet connection, or whatever. Maybe a little patience will solve the problem for you as well. Link to comment
ashleyburr 1 Posted November 10, 2022 Author Share Posted November 10, 2022 Thank you. It’s on my IPad Air, I do not use the professional version and I’ve used 4 MB out of 10 GB. I just loaded the app and the ones with the green triangle didn’t automatically load, it took a while but they showed up.. still with the green indicator. Will try the solutions , thank you 1 Link to comment
eric99 543 Posted November 11, 2022 Share Posted November 11, 2022 13 hours ago, ashleyburr said: Thank you. It’s on my IPad Air, I do not use the professional version and I’ve used 4 MB out of 10 GB. I just loaded the app and the ones with the green triangle didn’t automatically load, it took a while but they showed up.. still with the green indicator. Will try the solutions , thank you A race condition bug makes the app erroneously thinking that there is still some syncing required. Logout/login will solve this inconsistent state 1 Link to comment
eric99 543 Posted November 11, 2022 Share Posted November 11, 2022 Has anyone already raised a ticket for this problem? I already mentioned it in my logging when I saw it while investigating another bug, but I'm not sure they will look at it... Link to comment
Evernote Expert agsteele 1,658 Posted November 11, 2022 Evernote Expert Share Posted November 11, 2022 52 minutes ago, eric99 said: A race condition bug makes the app erroneously thinking that there is still some syncing required. Logout/login will solve this inconsistent state I concur. It is infrequent for me with the Android app but once or twice I've created a note in Android. It has successfully appeared in my desktop view but the green sync triangle remains displayed in Android. It is definitely rather infrequent for me so, no, I didn't raise a ticket and won't do so until I get the issue again and can include the relevant log file with the ticket. Link to comment
eric99 543 Posted November 11, 2022 Share Posted November 11, 2022 11 hours ago, eric99 said: A race condition bug makes the app erroneously thinking that there is still some syncing required. Logout/login will solve this inconsistent state I noticed that it can sometimes be cleared by changing/creating a note on another client (desktop or web).This will force a sync on the android client which may unlock the green icon. Link to comment
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