Vikingr 3 Posted November 8, 2022 Share Posted November 8, 2022 For the last two days I've been unable to access my notes. I can see them in preview, but they sit and buffer. This is not just a 30 minute outage as the status message states. I have had to reset my password as I always use the Android App and couldn't log on on the browser. I can't even log out of the app. Again, just buffering. I have turned off and on. Should I uninstall? If I do, will all notes return when I reinstall? Other advice? Thanks so much. 3 Link to comment
Konrad_S 0 Posted November 9, 2022 Share Posted November 9, 2022 Same issue, just reported. On desktop fine, on Android endless starting of the app, notes not loading. Link to comment
Neil Maxfield 155 Posted November 9, 2022 Share Posted November 9, 2022 On 11/8/2022 at 10:57 AM, Vikingr said: For the last two days I've been unable to access my notes. I can see them in preview, but they sit and buffer. This is not just a 30 minute outage as the status message states. I have had to reset my password as I always use the Android App and couldn't log on on the browser. I can't even log out of the app. Again, just buffering. I have turned off and on. Should I uninstall? If I do, will all notes return when I reinstall? Other advice? Thanks so much. Hey - sorry you are experiencing this (assuming you still are). Not something I personally see on android, so worth raising a ticket if you can https://evernote.com/contact. Let us know how you get on. Neil Link to comment
Solution Vikingr 3 Posted November 10, 2022 Author Solution Share Posted November 10, 2022 Thanks Neil. In the end I reset my password on the browser on my laptop (couldn't remember as I never have to sign in). Then I uninstall and reinstalled on my android. Logged in on laptop and hey presto. Maybe a little refresh once in a while helps. Best wishes. Link to comment
Vikingr 3 Posted November 10, 2022 Author Share Posted November 10, 2022 13 hours ago, Konrad_S said: Same issue, just reported. On desktop fine, on Android endless starting of the app, notes not loading. Try uninstalling and reinstalling on android. Worked for me. Remember the notes are held separately so reinstalling doesn't mean you lose all your notes. Good luck! Link to comment
Jim van Dam 0 Posted November 10, 2022 Share Posted November 10, 2022 Same here, on mobile phone everything is ok (latest update October 14th), but same issue on Android tablet (latest update two days ago). Link to comment
Dusky McGee 3 Posted November 11, 2022 Share Posted November 11, 2022 I was also having the unending buffering. I tried uninstall from my IPAD PRO, can not Reinstall. I only see on APP screen the option to OPEN. Try that, nothing. Evernote screen elephant icon just appears, no other activity. Locked up. Now what?? I have been a customer since 2018, and am using upgraded Personal Evernote Plan. Note: Evernote works as usual on I-PHONE. I have so many, many files on Evernote; can’t afford to lose these existing notebooks and notes, 5-years of genealogical research for all my families. HELP! Dusky. Anyone out there who can help? Link to comment
Jim I 1 Posted November 11, 2022 Share Posted November 11, 2022 I had he same problem. I updated the app from Google Play, and it seems to be working again. 1 Link to comment
Yojali 1 Posted November 12, 2022 Share Posted November 12, 2022 Uninstalling and reinstalling on android, is also worked for me. 1 Link to comment
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