Cannot update the billing info

[fsv 1]

I have an account for more than 14 years,  Evernote blocked paying from cards issued in Russia - OK, but why you PREVENT now updating the payment info at all and downgrading to the free plan without any options to pay. I've relocated and is not anymore in Russia, how I can pay for my account by any card from any country in the world?

 

Moreover, now I cannot get any help from support (since account downgraded), even contact with them, only this forum (who knows who read it and when).

Could you post a support email at least on the site, not special forms for sales, press and others, but for your users?

[agsteele 1,638]

All users can obtain support for account and billing issues. In the mobile app access support via the settings menu or go via the website 

https://help.evernote.com/hc/en-us/requests/new

This would be where you could also ask for a public Email address.

 

[fsv 1]

On 10/29/2022 at 10:27 AM, agsteele said:

All users can obtain support for account and billing issues. In the mobile app access support via the settings menu or go via the website 

https://help.evernote.com/hc/en-us/requests/new

This would be where you could also ask for a public Email address.

 

Could you show where I can do it (screenshot will be ideal)? In my app - Settings cog - Support I have only 3 useless items

- Log, - Help center and articles, -Legal support.

None of them is about connecting with someone, who can solve the issue. 

[PinkElephant 5,147]

If you use the link posted above, you should get at the support ticket page. For Free users the ticket types Account and Payment&Billings should work.

If not, try any help article, scroll down to the bottom and use the link there (not very prominent) to reach the support ticket page.

About subscribing: If you have a new non Russian credit card, you can use it. Else there is the option to use the AppStore or PlayStore. Either use an accepted method of payment there, or buy gift cards. Upload the balance to your own account, and use it to pay the subscription.

[fsv 1]

10 hours ago, PinkElephant said:

If you use the link posted above, you should get at the support ticket page. For Free users the ticket types Account and Payment&Billings should work.

If not, try any help article, scroll down to the bottom and use the link there (not very prominent) to reach the support ticket page.

About subscribing: If you have a new non Russian credit card, you can use it. Else there is the option to use the AppStore or PlayStore. Either use an accepted method of payment there, or buy gift cards. Upload the balance to your own account, and use it to pay the subscription.

OK, will try the link above.

I cannot update the billing info, it once remembered that I paid by card issued in Russia and now it just shows the banner that such cards are blocked by payment gateways and that is it. There are no options to enter a new card, or somehow change the way of paying on any screen, neither on the billing info nor on the plan selection screen.

upd

I've followed the link which advised changing the billing info, please take a look at the attached screen - it is impossible.

 

[agsteele 1,638]

I think you need to open a support ticket. We're just fellow users. We are happy to share ideas based on experience but you are stuck. Open a ticket and let us know how you get on.

[fsv 1]

It seems I cannot find words to express my problems, you just explain me that things should work. I posted many times that site/product doesn't allow me doing this. No ability to create ticket, no ability to change billing info, nothing.

Where I can create such ticket? On what portal? That is definitely not a mobile app - it does not work 100%

[PinkElephant 5,147]

Here is a bunch of options:

Evernote Support Ticket:

https://help.evernote.com/hc/en-us/requests/new

 

Support as guest:

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

 

Evernote at Twitter:

https://twitter.com/evernotehelps

 

Support-Login-Problem:

https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

[stillen_a 0]

On 31.10.2022 at 17:49, fsv said:

Кажется, я не могу найти слов, чтобы выразить свои проблемы, вы просто объясните мне, что все должно работать. Я много раз писал, что сайт / продукт не позволяет мне это делать. Нет возможности создать тикет, нет возможности изменить платежную информацию, ничего.

Где я могу создать такой билет? На каком портале? Это определенно не мобильное приложение - оно не работает на 100%

Did you manage to solve the problem? I also want to renew my subscription, but it doesn't work out in any way

[PinkElephant 5,147]

It may be the Russian post has to do with sanctions against Russia. Is this the case for yourself as well ?

[lcatron 0]

Since they keep changing it WHERE THE HELL DO I UPDATE MY CC?  My card was stolen again and I can’t find where to update the card!!!!!

[bmcl26 125]

58 minutes ago, lcatron said:

Since they keep changing it WHERE THE HELL DO I UPDATE MY CC?  My card was stolen again and I can’t find where to update the card!!!!!

Settings/Billing/Payment method

[PinkElephant 5,147]

Just to mention it: Nothing has changed, it is where it has "always" been (at least for the last zillion of years).

These options are only available if you pay directly. If you use the AppStore or PlayStore, you must change the information there.