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  • Level 5

No, not a single moment there was a problem. iPhones and iPads are now all on 16.1, and EN is running smoothly. Devices are from 5 years old to a new iPhone 14 Plus. I can confirm that 10.42 is currently the latest release of the EN client. 

If you can’t open the app, you can only uninstall, switch the device off, on again, reinstall and try to open it. If it opens, but crashes while using it, try to log out first, then close the app, reopen and log in. If this doesn’t help, do the uninstall. If this doesn’t help, try a hard reset of the I-device. There are several methods, depending on the device, so check which one applies to your setup.

Last exit is support. 

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  • 2 weeks later...
  • Level 5

It may crash on YOUR Monterey Mac, it does for sure not crash on MY Monterey (not on my Intel MacBook Pro, not on my M1 MacMini).

What does this tell ? 

The app runs fine, but you have a bad install.

Uninstall, using AppCleaner, make sure to remove everything. Restart the Mac, reinstall EN from the EN website.

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  • 3 weeks later...
  • Level 5

This thread (if you would have taken the time to read through it you would have noticed) is about MacOS, not iOS.

This is the first reason why opposite to what you say you do NOT have „the same issue“.

The second reason why you don’t have „the same issue“ is that you don’t use release grade software. Your iOS version is 16.2, which is still in beta. The latest official version is 16.1.1.

If you want to report a problem with a beta, contact support.

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5 hours ago, PinkElephant said:

This thread (if you would have taken the time to read through it you would have noticed) is about MacOS, not iOS.

This is the first reason why opposite to what you say you do NOT have „the same issue“.

That is incorrect. This thread is titled "iOS 16 crash" and the OP posted about an issue with IOS. Another user then posted two weeks later about EN crashing on MacOS to which you responded about something with regards to MacOS. 

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  • Level 5

There was exactly this initial post, the thread owner never answered or confirmed  - which in itself should be a reason to close the thread - and from then on it was all Mac.

And again - my main point is that the last post was about iOS beta 16.2 with a crash.

This is not „the same problem“, as posted. And the thread title explicitly reads „iOS 16.1“.

This is not splitting hair, we have way too many posts here telling about „same problems“ when checking they are not „the same“.

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Upgraded to IPad OS 16.1 and I’ve been having problems with Evernote crashing since the upgrade.

- I have deleted the app completely off the iPad and reinstalled fresh from the app store.

- works fine for about a week and then all the sudden Evernote starts acting sluggish until the point that it crashes.

- Repeated deleting the app and trying to reinstall it again, and does the same thing (crashes after about a week)

 

*Evernote, please assign this to your BUG tracker. Those of us here, as you can see are having issues. Please put out an update soon. Thanks!!

 

 

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  • Level 5

No EN staff on the forum.

Issue a support ticket if you feel something should be checked. Do so from the device with the trouble. Attach an activity log.

iOS 16.1.1 (if still on 16.1. you should update), EN 10.44 iOS. No issues, working fine for me on an iPad Air 5.

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10 hours ago, DCPM said:

I have deleted the app completely off the iPad and reinstalled fresh from the app store.- works fine for about a week and then all the sudden Evernote starts acting sluggish until the point that it crashes.

Sounds very familiar. For months, the android client suffers similar sluggish behavior: after a fresh install it's ok but it gets useless after a week or two.

Please raise a ticket.

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