Unable to change payment method.

[TMoore 6]

I am unable to change my payment method.  I checked all of the information and it is correct.  It keeps saying something is wrong.  It works with Paypal, but I am deleting my PayPal and I want the autopayment for subscription to hot be held up. I have tried 2 different cards. Message:  We were unable to process your payment. Please check your payment information and try again.

Also, when trying to get into some of the settings, I get the message in the attached file.  It gives me no option except for Google.

I am NOT using the free account.  I pay for this service and should get a support phone number!

[gazumped 11,658]

Hi.  Please confirm your device,  OS and Evernote version and contact Support for payment issues (we are not them) - contact https://help.evernote.com/hc/requests/new for more - if you have problems with that, use 'account' from the drop-down options as an issue type, sign in a 'guest' or use the help/ feedback link from any app.

(See also https://twitter.com/evernotehelps)

As regards the Google issue - Sign in to Evernote with Google says...

Quote

If your Evernote account email address is not a Gmail address, follow the steps below to disable Google Sign-in.

1. Sign into your account settings..
2. Select Connected Services from the left-side menu.
3. Enable 'Sign in with Google'. Note: To turn off Google Sign-in for Evernote, disable 'Sign in with Google'.

You may also be able to use the 'forgot password' option at Evernote.com to confirm your user details.

 

[TMoore 6]

The problem was very obscure and none of the error messages told the correct problem. Somehow Evernote's system locked my payment method and would not let me change it.  I wanted to delete Paypal and change it to a card.  Finally, someone figured it out.  Support finally got dome decent return answers to my emails.  But there should be live support for paying customers.

[PinkElephant 8,091]

There is a support chat option for subscribers (except Plus), office hours US west coast. This is as live as it gets.