nutritiongirl 0 Posted September 11, 2022 Share Posted September 11, 2022 Help! I love the Evernote, but this notification appears every time I use it: "A new version of Evernot is avilalbe. Would you like to download and intall it now?" It is driving me nuts because it NEVER downloads and installs. It is incredibly annoying and such a waste of my time. It doesn't download and I hav to close and restart Evernote to be able to use it. I'm using a MacBook Pro. I've now been selecting "Not now." Please help!!! I really want to keep using Evernote, but this is a glitch that is definitely making me want to find another solution. Link to comment
Level 5 PinkElephant 7,916 Posted September 12, 2022 Level 5 Share Posted September 12, 2022 Have you installed from the AppStore, or from the EN website using the DMG file ? 1 Link to comment
Boot17 1,389 Posted September 12, 2022 Share Posted September 12, 2022 You might have some kind of OS level permission thing preventing it from doing an in-place update. Just a guess. It could be other things of course. I'd suggest you manually download the latest version (from here https://evernote.com/download) and install it. Link to comment
Level 5 PinkElephant 7,916 Posted September 12, 2022 Level 5 Share Posted September 12, 2022 4 minutes ago, Boot17 said: You might have some kind of OS level permission thing preventing it from doing an in-place update. That’s what we try to find out. But with MacOS things differ from AppStore version to free install. So first things first. Link to comment
nutritiongirl 0 Posted September 28, 2022 Author Share Posted September 28, 2022 I downloaded Evernote from the Apple App store, but it is still kept happening. I deleted Evernote from my computer and downloaded it again from the website. This seems to have resolved the problem. Fingers crossed! Link to comment
Level 5 PinkElephant 7,916 Posted September 28, 2022 Level 5 Share Posted September 28, 2022 The AppStore version on the Mac is known to create weird side effects. It is the same software, but it is executed by the Mac in a different way, inside of a sandbox. This causes it to work differently. Stick with the direct download. Link to comment
lost_gweedo 73 Posted September 29, 2022 Share Posted September 29, 2022 Am running a new MacBook Pro, and I install updates successfully each time from the 'in app' prompt. Never had to use .dmg or the App Store. Is your OS current? Apple seems to tie version updates to the iOS version on phone and iPad, perhaps something similar on the MacBook? Link to comment
Level 5 PinkElephant 7,916 Posted September 29, 2022 Level 5 Share Posted September 29, 2022 There is an OS limit for the v10 clients, for MacOS as well. Would have to look it up, from memory it is High Sierra. On iOS it is iOS 13.3 as a minimum. Link to comment
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